It has been proven to be the best AI tool. Our team has been using it for a considerable period, which has helped us immensely. Review collected by and hosted on G2.com.
We haven't found any issues so far with this tool. It is user-friendly and easy to use. Review collected by and hosted on G2.com.
Swivl helped us automate answers to most repetitive Questions which were being asked by customers during any time of the day. Thus, helping us by reducing the manpower needed to manually send answers through emails or phone calls enhancing the overall efficiency of the service team. Review collected by and hosted on G2.com.
The Only concern was that the Tool is a little expensive but everything else works wonders. If the price could be dropped that would be great. UI could also be made a little more user-friendly. Review collected by and hosted on G2.com.
The best is that it automates answers to most repetitive Questions that customers asked over business or off days. This improved our team efficiency and reduced the cost to a great extent. Review collected by and hosted on G2.com.
The drawback is the cost which is Lil higher on the side, also UI has some elements which are a little complex or first-time users and again need training costs.
Else it can do wonders. Review collected by and hosted on G2.com.