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4.9 out of 5
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Swivl Features
What are the features of Swivl?
Self-Service Experience
- Knowledge Base
- Mobile Optimization
- Personalization
Self-Service Platform
- Branding
Natural Language Annotation
- OCR
Responses
- Customization
- Control
- Route To Human
- Menu bars
Platform
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information
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Swivl Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | As reported in 11 Swivl reviews. Provides a repository of information that can be used by those seeking support. | 80% (Based on 11 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices 11 reviewers of Swivl have provided feedback on this feature. | 82% (Based on 11 reviews) | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 11 Swivl reviews. | 83% (Based on 11 reviews) |
Self-Service Platform
Branding | Based on 11 Swivl reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | 79% (Based on 11 reviews) | |
Automation | Automates some or all operation related tasks This feature was mentioned in 11 Swivl reviews. | 82% (Based on 11 reviews) | |
Artificial Intelligence | Based on 11 Swivl reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 86% (Based on 11 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 11 Swivl reviews. | 76% (Based on 11 reviews) |
Quality
Labeler Quality | Gives user a metric to determine the quality of data labelers, based on consistency scores, domain knowledge, dynamic ground truth, and more. 11 reviewers of Swivl have provided feedback on this feature. | 76% (Based on 11 reviews) | |
Task Quality | Based on 11 Swivl reviews. Ensures that labeling tasks are accurate through consensus, review, anomaly detection, and more. | 77% (Based on 11 reviews) | |
Data Quality | As reported in 11 Swivl reviews. Ensures the data is of a high quality as compared to benchmark. | 80% (Based on 11 reviews) |
Natural Language Annotation
Named Entity Recognition | Gives user the ability to extract entities from text (such as locations and names). This feature was mentioned in 11 Swivl reviews. | 73% (Based on 11 reviews) | |
Sentiment Detection | Gives user the ability to tag text based on its sentiment. This feature was mentioned in 11 Swivl reviews. | 76% (Based on 11 reviews) | |
OCR | Gives user the ability to label and verify text data in an image. This feature was mentioned in 11 Swivl reviews. | 74% (Based on 11 reviews) |
Speech Annotation
Transcription | As reported in 11 Swivl reviews. Allows the user to transcribe audio. | 80% (Based on 11 reviews) |
Responses
Customization | Customize your chat workflows with rules and automations. 12 reviewers of Swivl have provided feedback on this feature. | 72% (Based on 12 reviews) | |
Control | Control who the chatbot converses with (and when). This feature was mentioned in 12 Swivl reviews. | 83% (Based on 12 reviews) | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. 12 reviewers of Swivl have provided feedback on this feature. | 78% (Based on 12 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. 12 reviewers of Swivl have provided feedback on this feature. | 74% (Based on 12 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 10 reviewers of Swivl have provided feedback on this feature. | 78% (Based on 10 reviews) |
Platform
Live chat | Provide tools for live chat on one's website. This feature was mentioned in 12 Swivl reviews. | 82% (Based on 12 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 12 Swivl reviews. | 74% (Based on 12 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 11 Swivl reviews. | 73% (Based on 11 reviews) | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 11 Swivl reviews. | 79% (Based on 11 reviews) | |
A/B testing | Based on 10 Swivl reviews. Allows users to test the efficacy of various responses through A/B testing. | 75% (Based on 10 reviews) | |
Role-based access | Based on 12 Swivl reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 81% (Based on 12 reviews) | |
Collection of information | Based on 12 Swivl reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 81% (Based on 12 reviews) |
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