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Swap Commerce Reviews & Product Details

Roisin V.
RV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swap Commerce?

Swap has been amazing for us! The customer support is exceptional, the team goes above and beyond to provide assistance, offering not just prompt solutions but also a friendly and approachable demeanor.

The user-friendly interface for our customers simplifies the returns process and significantly enhances customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Swap Commerce?

I have not experienced any downsides yet to Swap. Review collected by and hosted on G2.com.

What problems is Swap Commerce solving and how is that benefiting you?

Implementing a self-service return option through Swap has significantly improved satisfaction for both my team and our customers. Allowing customers to choose the most convenient method for returning their orders not only streamlines the process but also enhances customer satisfaction by giving them more control over their returns. Review collected by and hosted on G2.com.

Swap Commerce Overview

What is Swap Commerce?

Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had.

Swap Commerce Details
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Product Description

Swap improves every pain point in your operations journey – from shipping, tracking and insurance, to returns and inventory management. We have you covered. Let us turn your logistics lemons into a Swap lemonade. And we mean that – our team handles all the direct relationships with your carriers, insurers, re-cycling & re-sale partners to give you time back you never knew you had.


Seller Details
Year Founded
2022
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®

Kristin R.
KR
Overview Provided by:

Recent Swap Commerce Reviews

Pip H.
PH
Pip H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great customer service and significant savings for our business"
The SWAP team have always been really responsive. They've listened to our queries, taken them to their board and have added features that we've req...
Roisin V.
RV
Roisin V.Small-Business (50 or fewer emp.)
5.0 out of 5
"All round perfection!"
Swap has been amazing for us! The customer support is exceptional, the team goes above and beyond to provide assistance, offering not just prompt s...
SB
Susie B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great experience"
Swap enabled us to improve our Returns Management system which in return, made returns for our customers far easier and more streamlined. We have h...
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3 out of 4 Total Reviews for Swap Commerce

5.0 out of 5
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Swap Commerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swap Commerce?

Swap enabled us to improve our Returns Management system which in return, made returns for our customers far easier and more streamlined. We have had great feedback since using Swap on this front. The reporting functions on the Swap dashboard have also made understanding our customers return habits and reasoning easier to understand and report to the wider business on as well.

The team are extremely helpful and responsive when there has been queries. They are friendly and approachable, and made set up really straight forward and easy to understand.

We have just implemented Swap Package Protection too, again something that was easy to set up with support from the Swap team and we are looking forward to reviewing feedback and this system in the weeks to come. Review collected by and hosted on G2.com.

What do you dislike about Swap Commerce?

There are none as yet and we are seeing good results. Review collected by and hosted on G2.com.

What problems is Swap Commerce solving and how is that benefiting you?

We were receiving poor feedback on our returns system and ease of use that urgently needed addressing. Since implementing Swap, we have had fantastic feedback from our customers and we now have a better reporting function on our returns system which has allowed us to gain better insights into our customers return habits, and where products may need improving. Review collected by and hosted on G2.com.

Pip H.
PH
Customer Service and Fulfilment Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swap Commerce?

The SWAP team have always been really responsive. They've listened to our queries, taken them to their board and have added features that we've requested! The offering from SWAP gets better every month. It's affordable for the business, extremely user friendly, and can save your business significant amounts of money. Review collected by and hosted on G2.com.

What do you dislike about Swap Commerce?

That I can't search for orders by someone's name jsut by their order number. Review collected by and hosted on G2.com.

What problems is Swap Commerce solving and how is that benefiting you?

It's solving the high-costs of shipping which we faced as a small business. It makes our whole returns process a user-friendly experience and allows customers to now make exchanges. Review collected by and hosted on G2.com.

Cristina A.
CA
Head of Design
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swap Commerce?

The customer service and technical support are superb. They always go above and beyond to help. Thinking from customers' perspective to make their experience even easier. Review collected by and hosted on G2.com.

What do you dislike about Swap Commerce?

I have not experience anything that I dislike Review collected by and hosted on G2.com.

What problems is Swap Commerce solving and how is that benefiting you?

When a customer is thinking to return, they consider a voucher credit instead so we retain customers Review collected by and hosted on G2.com.

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