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Swan AI
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Swan AI
By Loyalytics Consulting
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4.7 out of 5 stars
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Swan AI Reviews & Product Details

Editadmin
AG
Data scientist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swan AI?

Swan AI offers intuitive customer segmentation tools making it easy to use. The platform’s streamlined setup process ensures smooth integration of customer data, transaction data and engagement data.

Swan AI is used frequently for running campaigns by our team.

Features like automated customer journeys, promotions engine for retailers, and e-receipt marketing provide a wide range of capabilities for retailers. Campaign creation is effortless, combining multiple channels into a cohesive strategy, making it easy to implement. Proactive issue resolution through real-time journey tracking through customer support. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

No comments, as the product meets all expectations and fulfills all requirements. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Help with creating and executing customer lifecycle engagement strategy by providing multiple communication channels and integrations like SMS, email, Whatsapp, Paid ads, and more.It has helped us in building Customer Data Platform (CDP) and also works as a customer segmentation platform for marketing team (CSP). It helps activate dormant customers through effective marketing campaigns and allows us to run a flexible loyalty program. We also use Personalized product recommendations in our marketing campaigns. Review collected by and hosted on G2.com.

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Swan AI Overview

Editedit
What is Swan AI?

Swan AI is a decision-science customer intelligence and experience platform purpose-built to address the unique challenges facing retailers in today's data-driven environment. While retailers understand the importance of advanced customer intelligence tools, legacy CRMs and loyalty programs often leave them frustrated, lacking the actionable insights they need to succeed. Further complications arise from internal limitations, such as a lack of data science expertise or a culture that prioritizes intuition over data-driven decisions. Swan AI bridges these gaps by transforming complex data into clear, actionable insights accessible to teams across the entire retail operation. A key differentiator is our AI-powered promotion engine, designed exclusively for retail. It analyzes customer behavior patterns to deliver precise recommendations for in-store, online, and loyalty promotions, maximizing ROI by targeting customers with hyper-personalized offers. Swan AI goes beyond surface-level metrics to uncover the "why" behind customer behavior and merchandising performance. The platform illuminates the key factors driving customer decision-making, providing unprecedented clarity. Unlike solutions focused narrowly on customer-facing teams, Swan AI delivers a unified customer view that benefits departments across marketing, merchandising, store operations, and service. This collaborative approach is crucial for true customer-centricity. Swan AI empowers retailers to cultivate deep customer understanding, ultimately resulting in highly personalized experiences that foster lasting loyalty. Swan AI's powerful suite of features includes customer intelligence, real-time segmentation, omnichannel engagement, AI-powered promotions, marketing automation, loyalty program management and more – everything you need to take your customer strategy to the next level.

Swan AI Details
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Swan AI Community
Languages Supported
English
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Product Description

Swan AI is a decision-science customer intelligence and experience platform purpose-built to address the unique challenges facing retailers in today's data-driven environment. While retailers understand the importance of advanced customer intelligence tools, legacy CRMs and loyalty programs often leave them frustrated, lacking the actionable insights they need to succeed. Further complications arise from internal limitations, such as a lack of data science expertise or a culture that prioritizes intuition over data-driven decisions. Swan AI bridges these gaps by transforming complex data into clear, actionable insights accessible to teams across the entire retail operation. A key differentiator is our AI-powered promotion engine, designed exclusively for retail. It analyzes customer behavior patterns to deliver precise recommendations for in-store, online, and loyalty promotions, maximizing ROI by targeting customers with hyper-personalized offers. Swan AI goes beyond surface-level metrics to uncover the "why" behind customer behavior and merchandising performance. The platform illuminates the key factors driving customer decision-making, providing unprecedented clarity. Unlike solutions focused narrowly on customer-facing teams, Swan AI delivers a unified customer view that benefits departments across marketing, merchandising, store operations, and service. This collaborative approach is crucial for true customer-centricity. Swan AI empowers retailers to cultivate deep customer understanding, ultimately resulting in highly personalized experiences that foster lasting loyalty. Swan AI's powerful suite of features includes customer intelligence, real-time segmentation, omnichannel engagement, AI-powered promotions, marketing automation, loyalty program management and more – everything you need to take your customer strategy to the next level.

Seller Details
Seller
Loyalytics Consulting
Year Founded
2015
HQ Location
Bengaluru, Karnataka
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Description

Loyalytics Consulting is a data analytics firm specializing in customer loyalty and engagement solutions. Leveraging advanced machine learning and artificial intelligence, the company helps businesses optimize their customer interactions and drive retention through insightful analytics. With a focus on actionable insights, Loyalytics Consulting empowers organizations to enhance their loyalty programs and improve overall customer experience. For more information, visit their website at https://loyalytics.ai/.

Miran K.
MK
Overview Provided by:
Miran Kashyap

Recent Swan AI Reviews

AG
Abhay G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Streamlined Customer Engagement Platform with Exceptional Support for retailers"
Swan AI offers intuitive customer segmentation tools making it easy to use. The platform’s streamlined setup process ensures smooth integration of ...
Read more
Rahul J.
RJ
Rahul J.Mid-Market (51-1000 emp.)
4.0 out of 5
"Cloud-Based Retail Powerhouse"
The dynamic segmentation capabilities, whether based on real-time or static data, coupled with in-depth segment analytics and insights, provide man...
Read more
Verified User
I
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Retail focused product for customer engagement"
The focus is on keeping the retailer in the centre and building features around it while keeping ease of use in mind. The team is supportive of all...
Read more
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Swan AI Media

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15 out of 16 Total Reviews for Swan AI

4.7 out of 5
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15 out of 16 Total Reviews for Swan AI
4.7 out of 5
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Swan AI Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Swan AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
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48+ months
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Danny C.
DC
Strategic Advisors
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Swan AI?

Swan AI is a disruptive solution unlike any other retail analytics and loyalty management platform available. It offers powerful customer segmentation capabilites, allowing for detailed insights based on demographics, customer behavior, price sensitity. Swan AI can unify online and offline and all customer touch points to allow a retailer or business to understand the full customer journey. The system is extremely easy to use and allows fast creation of marketing campaigns, plus the ability to quickly analyze the results using real time or static data. Swan AI also is very easy to integrate into legacy systems so saves time and cost for quick implementation. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

I've had experience with many loyalty and analyics software platforms in Indonesia and USA. I've found Swan AI is the most comprehensive, ease of understanding for marketing automation and strongest support of any platform. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Swan AI is very flexible and allows automation of marketing. In the fast changing customer trends, Swan AI allows immediate results to allow for fast changing campaigns to support effective marketing campaigns and increase customer engagement. The ability to create personalized campaigns avoids wasted time in creating ineffective communication to customers whom have no interest. Swan AI gives a retailer the ability to engage more frequently with the most loyal or frequent customers and engage to extend offerings to engage new customers and expand basket size. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Swan AI?

The focus is on keeping the retailer in the centre and building features around it while keeping ease of use in mind. The team is supportive of all requests for multiple features. People use it daily, especially the customer teams. The product integrates with various platforms. The customer support team promptly responds to queries and gives easy-to-implement solutions. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

The product has room for improvement in a few areas. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Swan is helping marketing teams connect with customers in multiple ways, by running marketing automation, loyalty programs, and many more. It allows retailers to take control of their tech infrastructure and do everything within the same platform.

Swan AI acts as a CRM and its analytics capabilities using Machine Learning and AI makes it a comprehensive product that can take care of customer engagement, analytics and reporting, everything within the same platform. Review collected by and hosted on G2.com.

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Skanda C.
SC
Senior Program Manager - Digital Initiatives
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Swan AI?

The platform is easy to use and our team could implement it very swifty. The team is super helpful right from setting up the platform to providing ongoing support for using Swan. Our team uses it regularly to run multiple campaigns, send SMS, and other facilities. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

The UI can be simplified a bit but overall no complaints. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Swan is helping us effectively segment the customers for precisely running our campaigns thus helping us improve our marketing ROI. The platform acts as a CDP for us for holisitic vie. Thei unify online and offline experience for customers and helps activate dormany customers through personalized strategies. We are able to flexibly run our loyalty program and promotions through their platform. Review collected by and hosted on G2.com.

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Rahul J.
RJ
Head of Engineering
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Swan AI?

The dynamic segmentation capabilities, whether based on real-time or static data, coupled with in-depth segment analytics and insights, provide management with a clear view of business-critical metrics. The platform excels in catering specifically to retailers' needs, with features like a dynamic promotions engine, automated customer journeys, and robust reporting. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

The platform's extensive features can make onboarding and training time-consuming for teams unfamiliar with similar tools. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

- Customer Understanding

- Marketing Optimization

- Actionable Insights

- Seamless Campaign Management

- Quick Deployment Review collected by and hosted on G2.com.

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LV
Senior Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swan AI?

I like the automated Customer Journeys feature, Referral programs, Easy to Use, Customer Support is awesome, Implementation is easy and use it twice or thrice a week. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

No Comments as the Product is as expected and meeting all the requirements. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Single view of all data related to customer, Helps run promotions and coupon engine, Assistance in running end-to-end loyalty program, Helps in running effective marketing campaigns and measure ROI Review collected by and hosted on G2.com.

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AP
Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swan AI?

App/Website Engagement

Promotions & Coupons Engine

Automated Customer Journeys

Paper / E-Receipt Marketing

Referral programs

dynamic promotions engine Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

Nothing specific, overall the product is relevant for us Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Unify online and offline experience

Help with creating and executing customer lifecycle engagement process

Multiple communication channels and integrations for running programs

Helps in building Customer Data Platform (CDP)

Works as a customer segmentation platform for marketing team (CSP)

Helps activating dormant customers through effective marketing campaigns

Helps run promotions and coupon engine

Helps with e-receipts marketing

Helps automate customer journey Review collected by and hosted on G2.com.

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JE
Assistant Area Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Swan AI?

SWAN AI helps us analyze customer data quickly, leading to work faster and more efficient, save cost, and even so helpful in fraud detection. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

We are pleased with the current functionality of SWAN AI and its capabilities,but we see an opportunity to enhance our productivity by integrating more features to expedite our task. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

SWAN Al enhances our operations by effeciently and swiftly tracking customer details such as loyalty points and purchase history.It not only saves costs but also aids in detecting fraudulent activities effectively. Review collected by and hosted on G2.com.

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Krishnam V.
KV
Business Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Swan AI?

Swan AI is a great product for retailers among its many applications, the ones which stood out to me are: it simplifies the customer segmentation process, assists with marketing automation, help in campaign executions, and automates customer journey. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

There is nothing specific I can point out here Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

It help us create customers segments and run customer campaign in a matter of minutes. Review collected by and hosted on G2.com.

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MS
Promotions Executive
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Swan AI?

Overall the platform has multiple features but I like how swan helps with Customer segmentation Platform to understand who, how, what, why, when of the customer. It is easy to use and the team provides good support to us. My team uses it regularly. Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

They should work to provide a lot more dashboards that will help us deep dive about customers. Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Swan works as a customer segmentation platform for our team, and helps us run promotions to activate almost churning customers through effective marketing campaigns and then help us measure ROI. It helps us run promotions and coupon engine Review collected by and hosted on G2.com.

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SS
manager- finance
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Swan AI?

Overall the product is used by our team, I personally like:

- segmentation is easy

- Extensive marketing automation

- Measuring marketing Campaign Effectiveness

- ability to run loyalty compaigns

The customer support is good Review collected by and hosted on G2.com.

What do you dislike about Swan AI?

I think they should work on adding more integrations for ease of use Review collected by and hosted on G2.com.

What problems is Swan AI solving and how is that benefiting you?

Helps activating churn customers through effective marketing campaigns

helps with personlized marketing campaigns

we run comprehensive loyalty program through the product Review collected by and hosted on G2.com.

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Pros and Cons Details
Swan AI