Top Rated Swan AI Alternatives
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The platform is easy to use and our team could implement it very swifty. The team is super helpful right from setting up the platform to providing ongoing support for using Swan. Our team uses it regularly to run multiple campaigns, send SMS, and other facilities. Review collected by and hosted on G2.com.
The UI can be simplified a bit but overall no complaints. Review collected by and hosted on G2.com.
15 out of 16 Total Reviews for Swan AI
Overall Review Sentiment for Swan AI
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Swan AI offers intuitive customer segmentation tools making it easy to use. The platform’s streamlined setup process ensures smooth integration of customer data, transaction data and engagement data.
Swan AI is used frequently for running campaigns by our team.
Features like automated customer journeys, promotions engine for retailers, and e-receipt marketing provide a wide range of capabilities for retailers. Campaign creation is effortless, combining multiple channels into a cohesive strategy, making it easy to implement. Proactive issue resolution through real-time journey tracking through customer support. Review collected by and hosted on G2.com.
No comments, as the product meets all expectations and fulfills all requirements. Review collected by and hosted on G2.com.
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Swan AI is a disruptive solution unlike any other retail analytics and loyalty management platform available. It offers powerful customer segmentation capabilites, allowing for detailed insights based on demographics, customer behavior, price sensitity. Swan AI can unify online and offline and all customer touch points to allow a retailer or business to understand the full customer journey. The system is extremely easy to use and allows fast creation of marketing campaigns, plus the ability to quickly analyze the results using real time or static data. Swan AI also is very easy to integrate into legacy systems so saves time and cost for quick implementation. Review collected by and hosted on G2.com.
I've had experience with many loyalty and analyics software platforms in Indonesia and USA. I've found Swan AI is the most comprehensive, ease of understanding for marketing automation and strongest support of any platform. Review collected by and hosted on G2.com.
The focus is on keeping the retailer in the centre and building features around it while keeping ease of use in mind. The team is supportive of all requests for multiple features. People use it daily, especially the customer teams. The product integrates with various platforms. The customer support team promptly responds to queries and gives easy-to-implement solutions. Review collected by and hosted on G2.com.
The product has room for improvement in a few areas. Review collected by and hosted on G2.com.
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The dynamic segmentation capabilities, whether based on real-time or static data, coupled with in-depth segment analytics and insights, provide management with a clear view of business-critical metrics. The platform excels in catering specifically to retailers' needs, with features like a dynamic promotions engine, automated customer journeys, and robust reporting. Review collected by and hosted on G2.com.
The platform's extensive features can make onboarding and training time-consuming for teams unfamiliar with similar tools. Review collected by and hosted on G2.com.
I like the automated Customer Journeys feature, Referral programs, Easy to Use, Customer Support is awesome, Implementation is easy and use it twice or thrice a week. Review collected by and hosted on G2.com.
No Comments as the Product is as expected and meeting all the requirements. Review collected by and hosted on G2.com.
App/Website Engagement
Promotions & Coupons Engine
Automated Customer Journeys
Paper / E-Receipt Marketing
Referral programs
dynamic promotions engine Review collected by and hosted on G2.com.
Nothing specific, overall the product is relevant for us Review collected by and hosted on G2.com.
SWAN AI helps us analyze customer data quickly, leading to work faster and more efficient, save cost, and even so helpful in fraud detection. Review collected by and hosted on G2.com.
We are pleased with the current functionality of SWAN AI and its capabilities,but we see an opportunity to enhance our productivity by integrating more features to expedite our task. Review collected by and hosted on G2.com.
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Swan AI is a great product for retailers among its many applications, the ones which stood out to me are: it simplifies the customer segmentation process, assists with marketing automation, help in campaign executions, and automates customer journey. Review collected by and hosted on G2.com.
There is nothing specific I can point out here Review collected by and hosted on G2.com.
Overall the platform has multiple features but I like how swan helps with Customer segmentation Platform to understand who, how, what, why, when of the customer. It is easy to use and the team provides good support to us. My team uses it regularly. Review collected by and hosted on G2.com.
They should work to provide a lot more dashboards that will help us deep dive about customers. Review collected by and hosted on G2.com.
Overall the product is used by our team, I personally like:
- segmentation is easy
- Extensive marketing automation
- Measuring marketing Campaign Effectiveness
- ability to run loyalty compaigns
The customer support is good Review collected by and hosted on G2.com.
I think they should work on adding more integrations for ease of use Review collected by and hosted on G2.com.