180 Survicate Reviews
Overall Review Sentiment for Survicate
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I like the reporting pages, and being able to see all the results to the survays. It's easy to use, good UI. Setting up new survays it easy. Review collected by and hosted on G2.com.
editing the survays can be a bit confusing Review collected by and hosted on G2.com.
Easy to set up on site surveys, seamless integration with Slack and great reporting! Unreal customer support also. Review collected by and hosted on G2.com.
We would have loved to include images within some of the on site survey questions. Review collected by and hosted on G2.com.
Very flexible survey tool. Amazing customer support that provides detailed instructions and directions. Review collected by and hosted on G2.com.
The help documents can sometimes be confusing Review collected by and hosted on G2.com.
Usability, performance, design and, most of all, customer service Review collected by and hosted on G2.com.
Nothing at this time. Stil waiting to check the integration and implementation Review collected by and hosted on G2.com.
Real-Time Analytics and Reporting: Survicate provides comprehensive analytics and reporting features that allow us to analyze survey results in real-time. The platform offers intuitive dashboards and visualizations, making it easy to interpret and extract actionable insights from survey data. The ability to track response rates, analyze trends, and segment data helps us uncover valuable patterns and make data-driven decisions to enhance our marketing efforts. Review collected by and hosted on G2.com.
Mobile Experience: While Survicate is accessible on mobile devices, the mobile experience could be improved to provide a more seamless and optimized user interface. Enhancing the mobile experience would enable us to create and manage surveys more efficiently on the go, without sacrificing functionality or ease of use. Review collected by and hosted on G2.com.
Survicate has a lot of customization for designing surveys; it is one of the most demanding survey designing platforms; it has a lot of survey templates for a beginner, and it premium plans offer way more customization options for a business survey and customer survey aspects Review collected by and hosted on G2.com.
The thing I disliked about it is that it is a bit costly for a single user as compared to another survey maker in the market, and they should add more templates for their free plan so that a beginner can also design and publish surveys for their customers Review collected by and hosted on G2.com.
We still use Survicate as a plugin through Intercom, which allows us to get feedback from customers automatically based on actions they take and how long they've been with us. We still use Survicate to send an email with a feedback survey to any churned customers. That has provided us with some invaluable insights. Review collected by and hosted on G2.com.
It became a dealbreaker that you can't combine the in-app chat NPS survey with the email version. You need to combine the feedback manually and manually calculate a global NPS score from there. That t was becoming too time-consuming as we scaled. I also didn't like that you couldn't see a change in sentiment over time if the same customer responded to the NPS survey again. Review collected by and hosted on G2.com.
I recently decided to use survicate over other platforms; here are some of the reasons why:
Incredibly easy-to-use interface. It is pretty much foolproof.
Competitive Pricing. Pricing is super flexible, and the team helps determine what plan works best for you.
Installation is relatively easy (like most other survey products), and documentation for implementation is relevant and concise.
Integrations are a life-saver. I enjoy having the ease of being able to integrate with the tools we have available. There are many integrations, much more than other survey products with a similar price range.
The Support team is incredibly responsive. I had a few calls with them before deciding to go ahead. It was constructive to understand the more complex capabilities that the tool has.
The CSS customiser is quite helpful in making our surveys adapt to the look and feel of the site and makes it look like an extension of our website instead of an imposed element that stands out. (It did required time from our devs to implement those changes)
Survicate Platform is constantly getting updates and new feature releases. The company is looking at ways of optimising its product ad improving customer experience. (Last week, there was a significant change in the UI, and it looks great!)
Workspaces are great. We manage multiple websites, and having different workspaces makes it simple to organise and target specific sites.
Feedback hub is great to bring in feedback from other sources, we use it for our App/Android Store.
Price-Value I can't think of (and couldn't find) a better alternative. Review collected by and hosted on G2.com.
There has been a few suggestions I've made that could improve the product. The main one is to add more integrations to the "feedback button". We've made it work and are happy with it, but being able to customize how and what sort of data gets sent to Slack on each response would be a big plus (i.e. URL, Device, Browser). Review collected by and hosted on G2.com.
The main reason we decided to use Survicate and what we enjoy the most is how customizable the entire survey setup is. From choosing question types and disclaimers, editing the web page background, and adding our company logo, all the way to the actual integration step, Survicate goes above and beyond in terms of its user experience. The ability to create and send as many surveys as we want is also a huge plus and something we did not find with most of the other vendors we were considering.
Every time we have had any type issue, the Survicate team has been very quick to respond and remediate any problems that we were experiencing and has a very easy chat assistance feature. Review collected by and hosted on G2.com.
The only item we did not cross off our list in a new survey partner with Survicate was the ability to make questions required to submit the survey. However, because of the way the surveys are set up (the survey isn't one page, it's a progress bar with an opportunity to submit each question one at a time), this setup worked for us anyway. At this time, we don't have any complaints. Review collected by and hosted on G2.com.
