180 Survicate Reviews
Overall Review Sentiment for Survicate
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We use Survicate for complex user surveys about our industry and product, as well as simple surveys such as NPS scores. We love the Intercom integration which makes it easy to get the surveys in front of our users right in our product, rather than sending by email where they are easily missed. The analytics tool has just what we need to review and filter results. The customer support is very fast to respond and has always been helpful. Review collected by and hosted on G2.com.
We've been unable to integrate with Marketo which has made it hard to send surveys via email in the ways we'd like. Review collected by and hosted on G2.com.
Very easy to set up. Good communication with the team. Review collected by and hosted on G2.com.
No real downside at this point except that it doesn't seem that we can send outbound messages directly from Survicate. We have to send from a different platform (i.e. CRM) Review collected by and hosted on G2.com.
The customer service is top-notch, they always respond in a very timely manner and proactively help resolve any issues or queries we have. Review collected by and hosted on G2.com.
Navigating their help center can sometimes be challenging. The information isn't always organized intuitively, making it difficult to quickly find specific solutions or detailed guidance on more complex issues. That said, as I mentioned if we ever run into an issue, the support team have always been fantastic. Review collected by and hosted on G2.com.
Price - that was the decision maker for us.
Integrations - Marketo and Salesforce work great
Support - very responsive, deals with issues. Helpful Review collected by and hosted on G2.com.
We found after signing the OF that Survicate does not integrate with Salesforce Service Cloud.
There is 0 confidentiality unless you create a space - that is very expensive. Due to this, part of the users are using Microsoft Forms instead.
You cannot choose to only receive finished surveys. Review collected by and hosted on G2.com.
The insight is very nice and the reach is also great and helpful.
Very easy to use and support is quick an fast. Review collected by and hosted on G2.com.
The UI can be improved much and survey detils can be improved Review collected by and hosted on G2.com.
Survicate platform is super easy to use, and their customer support for any inqueries and problems is swift and responsive. I'd like to work with Suvicate as long as I could. Review collected by and hosted on G2.com.
The notification message for the updates is too often, sometimes it will cover the whole screen and interfere my workflow if I am actively setting up the survey. Review collected by and hosted on G2.com.
easily gather customer opinions and feedback through different channels.
allows surveys to be distributed across various channels such as emails, websites, and mobile applications, which maximizes customer participation. Review collected by and hosted on G2.com.
Cost a bit high
Although the Survicate interface is user-friendly, some more advanced features may require some time to master. Review collected by and hosted on G2.com.
I like using Survicate to find out how my clients feel. It integrates with our email service to tell us who's answering and has loads of different surveys available. Review collected by and hosted on G2.com.
Email notifications are great but found it difficult to first set them up Review collected by and hosted on G2.com.
The most helpful features about it are:
1. Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required.
2. Through Survicate you can automate feedback collection with recurring surveys for a constant stream of valuable insights.
3. You can use your own logo, brand colours and personalised messages to make each survey an extension of your brand. Review collected by and hosted on G2.com.
Features I disliked about it are:
1. The dashboard is too complex and difficult to understand and know all the features and tools available in it.
2. Survicate can have a more dynamic component may allow the users to have the same survey replications while having it respond to various audiences.
3. Survicate lacks advanced functionality, doesn’t provide feedback forums or updates about new features to its users. Review collected by and hosted on G2.com.
