180 Survicate Reviews
Overall Review Sentiment for Survicate
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- tool is easy to implement (eg. via tag manager or directly in code)
- easy and fast to set up surveys with good templates and nice analytics overview
- lots of different configuration methods for surveys (eg. timing, audience)
- integration into other toolstack (eg. slack)
- very fast and good support that always helps when we have questions :) Review collected by and hosted on G2.com.
- handling a lot of different surveys can be be a bit overwhelming in the overview
- would be nice for us to also target lists of ids without copying every single one
- some features that we previously used are now moved onto a different plan Review collected by and hosted on G2.com.
The AI survey generator is a remarkable tool that works like magic! The vast array of combinations available for survey creation is incredibly helpful, and the user interface makes it easy to accomplish tasks. The exceptional customer support provided is nothing short of inspiring.
Fantastic to have automated reporting emailed weekly to everyone who needed it, and the implementation was super simple. Review collected by and hosted on G2.com.
Companies must have the option to customize the pre-set C-Sat survey. They should have the freedom to change the wording and valuation to suit their unique needs. For instance, setting 1 as Excellent and 5 as Poor could be more appropriate for some companies. Moreover, having the ability to add or remove questions from an existing survey without losing the responses is essential. The main objective is to monitor the business's performance, not a specific question. Therefore, companies should have the power to make changes to their existing survey throughout the year without having to report on different surveys. Companies must have all their data in one place to make informed decisions. Review collected by and hosted on G2.com.
Multiple types of questions, possibility to segment the target, library of questions Review collected by and hosted on G2.com.
Sometimes the survey doesn't launch or we have to have a least one answer to show to the public Review collected by and hosted on G2.com.
Very usable. It just makes sense, you don't need an extensive onboarding to use it. It is the perfect balance of customizable but standardized so you don't have to overwork it but can still make it on brand. Also, the customer support is on another level of excellent. They are always available, kind, quick, and helpful. This alone would make me stay a customer longer. Review collected by and hosted on G2.com.
The only challenge I have is with the HubSpot integration. I wish it was a bit more seamless in practice, but not a huge drawback. Review collected by and hosted on G2.com.
Very easy survey creation, user-friendly and intuitive menu, a variety of available question types, well-implemented filtering, and response conditioning. Extensive options for diverse survey targeting, always available and helpful support. Review collected by and hosted on G2.com.
With Survicate, you pay based on the number of surveys per year. However, the counter also includes partially completed surveys, which cannot be considered in the analysis. This isn't entirely fair. The problematic issue is transferring surveys from one workspace to another—you have to request support each time for this. Review collected by and hosted on G2.com.
I highly recommend Survicate for businesses seeking to elevate their feedback strategies. It integrates smoothly with HubSpot, enabling enhanced customer insights directly within your CRM. Additionally, Survicate's surveys are customizable, allowing you to match your brand's style. Review collected by and hosted on G2.com.
While there can be occasional bugs, particularly when syncing custom properties to HubSpot, their responsive support team is always ready to assist and resolve any issues swiftly. This makes Survicate a reliable and valuable tool for actionable customer feedback. Review collected by and hosted on G2.com.
It's very intuitive, yet very powerful and currently its use of AI helps getting the maximum value from our clients' answers Review collected by and hosted on G2.com.
We have somo technical issues because of some technology imcompatibility Review collected by and hosted on G2.com.
Its very simple to set up and build surveys. The Support team are very responsive when you have queries and very easy to get hold of - fantastic service. Review collected by and hosted on G2.com.
While analytics are clear for individual surveys, there is no way to aggregate results across all surveys to see what the average conversion rate is for example. The data presentation is a little limited and I would like to see more stats in the dashboards. Review collected by and hosted on G2.com.
Survicate has been widely used in my organization. It easily integrates with slack and also has a clean UI for making surveys Review collected by and hosted on G2.com.
Would be good to have something for cleaning data on the spot in survicate. Also, to give under analytics how many people dropped off in the middle of the survey, etc. Review collected by and hosted on G2.com.
