Survicate
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4.6 out of 5 stars
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Survicate Reviews & Product Details - Page 18

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Survicate Overview

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What is Survicate?

Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promoter Score (NPS) effectively and gather crucial feedback on your website, product, and mobile app with Survicate to better understand your customers' needs. Why choose Survicate? - Easily create customized surveys to start receiving customer feedback within minutes - Run targeted surveys across various channels: email and link, on your website, in-product, or in mobile apps - Integrate Survicate with your existing tools like Hubspot, Salesforce, and Mailchimp through one-click, native integrations for a more holistic understanding of your customers - Capture partial survey responses and strategically target your surveys to engage the right audience at the optimal time, increasing response rates and ensuring more relevant insights - Analyze customer insights using AI, which sorts feedback into clear topics and categories, so you can make informed decisions faster With Survicate, you can: - Get constant streams of insights from your customers from multiple touchpoints to better understand their needs and preferences - Learn what customers think of your website, app, product, or customer service and get data to validate your ideas - Automate continuous feedback collection to track and improve key metrics over time - Act on feedback to increase customer satisfaction and loyalty, build better products, and develop more effective marketing strategies Transform customer insights into growth opportunities with Survicate.

Survicate Details
Product Website
Discussions
Survicate Community
Languages Supported
English
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Product Description

The fastest way to collect feedback from customers. All the tools you need to find out what your customers are thinking, who they are and why they behave as they do.

How do you position yourself against your competitors?

Survicate is the fastest, the most versatile yet easy to use feedback platform.

Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
13,130 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Description

Survicate is an online survey tool that helps businesses collect customer feedback through various survey types, providing insights to enhance customer experience.

Barbara D.
BD
Overview Provided by:
Barbara Derkowska-Podhajska
Marketing Director at Survicate

Recent Survicate Reviews

Max P.
MP
Max P.Mid-Market (51-1000 emp.)
4.5 out of 5
"It has allowed us to listen to our customers and improve all their experiences"
It was useful to use Survicate to make and send surveys, thanks to the easy-to-use interface, we can use them with different types of questions and...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Survicate"
Everything I like about Survicate and the most usful tool I have ever encountered
Read more
Luciana G.
LG
Luciana G.Enterprise (> 1000 emp.)
4.5 out of 5
"Best tool for surveys and feedback!"
The interface is very user friendly, and I love the varios customizations options , such as creating custom audiences , the smart question logic (w...
Read more

Survicate Pricing

Free
Free
Good
$89.00
Per Month
Better
$134.00
Best
$224.00
See all 5 Survicate pricing levels
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Survicate Media

Survicate Demo - Collect customer feedback across channels
Run email, link, website, in-product and mobile app surveys to reach your respondents wherever they are.
Survicate Demo - Fully customize your surveys and use advanced attributes targeting
Add your logo and brand colors so the surveys feel like an extension of your brand. Target your surveys to reach the right people at the right time for the most relevant insights.
Survicate Demo - Analyze results to make informed decisions
Our intuitive analysis dashboard automatically calculates your NPS, CSAT, and other scores. Export your results to create visually appealing reports.
Survicate Demo - Create surveys with AI in under a minute
Briefly describe your survey idea and get AI to create a full survey for you in 45 seconds.
Survicate Demo - Reach insights faster with AI response analysis
Have text responses automatically categorized and summarized by AI to get a quick overview of the general sentiment. Forget manual data analysis; reach valuable insights in seconds.
Survicate Demo - AI-powered Templates Library
Find the perfect template for your needs in the blink of an eye thanks to smart suggestions and recommendations from our AI Templates Library.
Meet Survicate - your new favorite customer feedback survey tool.
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Meet Survicate - your new favorite customer feedback survey tool.
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180 Survicate Reviews

4.6 out of 5
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180 Survicate Reviews
4.6 out of 5
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4.6 out of 5
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Survicate Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SurvicateQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jason Y.
JY
President
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Survicate?

This is a great, full-featured alternative to the pricier options out there. Support is highly responsive (measured in minutes/hours, not days).

I haven't done a detailed feature by feature comparison vs the alternatives out there, but Survicate has all of the features we need to design far more complex surveys than we need. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

There are a few UI quirks in survey design mode (not user facing), but the product keeps improving, and the issues are all cosmetic. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

For an e-commerce site, post cart conversion survey has told us volumes about things in the site experience that need to be improved. Review collected by and hosted on G2.com.

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Jan B.
JB
CEO
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Survicate?

Customer service. It was just enough to mention how nice would it be to have it integrated with Pipedrive and - boom - two weeks later everything was up and runnning. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

It takes a lot of time for a company like ours to get valuable feedback, because with our number of visits + standard response rates, we need to wait long days to get 10-15 answers. But this is definitely user-specific problem. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

How easy it is to develop ad-hoc surveys and forms and how well they work on mobile devices. Review collected by and hosted on G2.com.

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GB
Sheriff Auction Specialist
Real Estate
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Survicate?

The functionality has been thoroughly thought through and implemented with the user in mind. The features compare favorably with much more expensive providers and its obvious that the feature list is increasing fast.

Top notch customer service.

Review collected by and hosted on G2.com.

What do you dislike about Survicate?

No negatives. Im looking forward to seeing the product develop further Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Improving the conversion funnel.

The tool has revealed some surprising insight into the users and a change to the site has already been made based on the surveys. The result has been more conversions and higher profits. Review collected by and hosted on G2.com.

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Verified User in Internet
AI
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Validated Reviewer
Review source: Organic
What do you like best about Survicate?

1. It really helps generate more leads - you a noticed that already in first days of using.

2. Flexibility - the numbers of features and ways to use them are endless. Still I don't get confused, it's easy to use.

3. Support - they fucking listen and react fast! Unbeatable. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Some minor UX issues. Some minor UX issues. Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

It takes some time to fully discover and understand all of the possibilities. Do contact support so that they can present you all the features - they are responsive and willing to help a lot. Once you fully understand Survicate, you'll appreciate it a lot. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

1. I get more information about leads gathered for Hubspot campaigns - easier and faster persona building.

2. I can segment users at the beginning of their purchasing process.

3. Sales reps get more useful data to open up the conversation.

4. Valuable feedback for contant marketing. Review collected by and hosted on G2.com.

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Jakub K.
JK
Process Excellence and Change Enablement Consultant
Information Technology and Services
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Survicate?

1) Quick-wins for high qualitative online leads

2) intutitive process of surveys' modification

3) User friendly interface boost involvement of www visitors

4) High level of customer service Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Nothing remarkable to be negatively commented Review collected by and hosted on G2.com.

Recommendations to others considering Survicate:

1 ) Great tool for boosting number of generated leads on the corporate webpage (maintaining very good quality)

2) Cost efficient and easy enrichment of customers/ prospects/ brand enthusiasts profile

3) Quick "opinion" check among www visitors Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

1) Cost efficient enhancement of online leads generation without quality loss.

2) Enrichment of information regarding prospects and customers profiles. Review collected by and hosted on G2.com.

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Greg P.
GP
CEO & co-founder
Internet
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Survicate?

Performance is much better than expected - visitors' engagement rate is great. Also leads that opt-in through Survicate widget convert to a demo 3 times better than from other solutions I tested. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Salesforce integration is not ready yet. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

I use Survicate as an additional opt-in form on my website to get in touch with people who didn't decide to "request a trial". Review collected by and hosted on G2.com.

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Joanna S.
JS
E-mail Marketing Manager
Design
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Survicate?

It's a great possibility to better understand our client. Tool is flexible and gives us a lot of options to user research. Additional advantages is friendly cooperation with people from survicate- we can feel that client is in the first place to them. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Few times I've had a little problem with sign in to survicate panel. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We've found few errors on our website. Survicate introduced, especially for us, nice functionality 'feedback widget' which allows to gather opinions about pixers. Review collected by and hosted on G2.com.

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Damian R.
DR
Junior Conversion Rate Optimizer
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Survicate?

1) the team is ready to implement features based on users feedback

2) fast implementation

3) broad customization options Review collected by and hosted on G2.com.

What do you dislike about Survicate?

1) usability of survey reports could have been better, but after a while you can get used to it and check your results quickly Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

1) we are gathering feedback from users on e-commerce sites, thanks to Survicate we can quickly implement the tool on our clients websites, which is a big benefit Review collected by and hosted on G2.com.

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Krzysztof G.
KG
co-founder, editor in chief
Online Media
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Survicate?

It gives me plenty of possibilities to research the users' profile of my website, to precisely profiling them and also to ask them questions and inform about anything I want. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

There is lots of options while creating surveys and some parts of them wasn't too intuitive for me. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

I got lots of well organised data about my website users. Review collected by and hosted on G2.com.

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Igor G.
IG
CEO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Survicate?

* quick and simple to implement

* gathering data better the way

* great companion to in-bound marketing and instant surveys Review collected by and hosted on G2.com.

What do you dislike about Survicate?

* little more design options

nothing more Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

* gathering more data about consumer journey Review collected by and hosted on G2.com.

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