Survicate is a pretty straightforward and easy to use survey tool. This allows product, marketing and CS teams within our company to set up and run their own surveys with little to no assistance from the market research team. It doesn't allow very complex routing or intricate quotas, but for simple to moderate complexity surveys it's great!
Also, we can easily integrate it with internal systems, so we can extract and report on NPS number in a single platform.
Also, their customer support is very quick at responding and helpful. Review collected by and hosted on G2.com.
If it would have more advanced functioalities & advanced analytics, we would be able to use it for complex surveys as well. Review collected by and hosted on G2.com.
179 out of 180 Total Reviews for Survicate
Overall Review Sentiment for Survicate
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It was useful to use Survicate to make and send surveys, thanks to the easy-to-use interface, we can use them with different types of questions and different layouts in a matter of minutes. We have managed to effortlessly interact with other tools, which is an amazing feature. Thanks to this, we can now see the overall picture of our customers' experiences through the consolidation of all their data. You provide us with a selection of surveys that we may use in our email campaigns, on our mobile apps or on our existing website. Because of this, we can learn a lot at various stages of the customer experience. Review collected by and hosted on G2.com.
Thanks to its adaptability, Survicate can meet all of our requirements. It was the greatest option because it is an integrated solution that has helped us gather and analyze client feedback. Review collected by and hosted on G2.com.
The interface is very user friendly, and I love the varios customizations options , such as creating custom audiences , the smart question logic (which recently updated) , and the ease of survey creation, along with integrations with other tools. The survey report is easy to understand and visually appeling . Review collected by and hosted on G2.com.
Some audience options dont allow uploading a list with the IDs I want to consider, so I have to add them one by one. It would also be helpful to have warning when the audiencia settings seem incorret *(like when I mistakenly used only AND instead of OR and got no responses). Additionally, alerts for very similar audiences could help merge them if need.
The data analysis could be more comprehensive. The report is good but quite simple - having built in insights on segmentations per responses, profiles, etc, would be healpful. Review collected by and hosted on G2.com.
well best part about survicate is that it makes very easy even to set up the most complex surveys, another thing i like is the customization like one can customize their survey, question type, formats very easily. a person with not much technical knowledge can also easily use it Review collected by and hosted on G2.com.
the only thing that i dislike is that when i try to make quick changes then its not very handy, it lacks smoothness like it becomes slow. when designing a survey one might need to make quick final changes before finalizing only at such time it lags a bit in processing rest all good Review collected by and hosted on G2.com.
Great and fast intergration with React Native and a responsive team when issues do arise Review collected by and hosted on G2.com.
The new insights hub needs fleshing out more to provide greater insights into trends in reviews on the apple and google stores Review collected by and hosted on G2.com.
The support at Survicate is the kindest and they are extremely fast to respond to any inquiries I decide to make.
The things that I like the most about their product are:
1. Really intuitive and easy to use platform.
2. Extremely easy to get it working with react-native.
3. Always happy to help and support us with whatever we need. Review collected by and hosted on G2.com.
There are a couple of features that would make the experience for us better, but they are always happy to hear out what we need and if it makes sense for their product - put it in their development pipeline. Review collected by and hosted on G2.com.
Survicate is extremely easy to use, with a wide array of different features and amazing customer support that is responsive, creative, and focused on helping us work as effectively as possible. We use Survicate on a weekly basis, and it saves us a lot of time. It was also very easy to implement and integrate with our other platforms. Review collected by and hosted on G2.com.
Nothing, it's been fantastic! A great product Review collected by and hosted on G2.com.
The tool does the job well for me - it allows for creating and running in-product surveys to collect user feedback. The survey wizard is easy to use, it offers templates as well as robust customization options for all kinds of end users. Their Customer Support is the cherry on top - always helpful and very responsive!
I was using this tool for some time a couple of years ago, and I came back to it when I had a chance to choose a survey tool in my current company - and I'm generally pretty picky! Review collected by and hosted on G2.com.
I don't think there's much I dislike. Advanced targeting can be tricky, but that's understandable, and the Customer Support is willing to help. Review collected by and hosted on G2.com.
I really like the practicality of installing surveys in my system and the ease of self-service control on the platform. Very easy integragion and implementation and very efficient service to resolve queries. Review collected by and hosted on G2.com.
I miss controls for retargeting, for example defining new, more complex response attempts with delay and not just attempts at each new visit. Review collected by and hosted on G2.com.
Its pretty easy to customize surveys, UI really helps to group and locate surveys that I need to configure. Review collected by and hosted on G2.com.
I would like to be inform in more simply way who is survicate space admin. I don't like that I have to check it in the settings. Review collected by and hosted on G2.com.
- tool is easy to implement (eg. via tag manager or directly in code)
- easy and fast to set up surveys with good templates and nice analytics overview
- lots of different configuration methods for surveys (eg. timing, audience)
- integration into other toolstack (eg. slack)
- very fast and good support that always helps when we have questions :) Review collected by and hosted on G2.com.
- handling a lot of different surveys can be be a bit overwhelming in the overview
- would be nice for us to also target lists of ids without copying every single one
- some features that we previously used are now moved onto a different plan Review collected by and hosted on G2.com.
