SurePayroll Pros and Cons

I love the customer service. Joseph Long was the person to help me deploy our payroll usage at SurePayroll, and he is the main man who continues to help me whenever I have questions. It has been an easy transition and the assistance is great. Review collected by and hosted on G2.com.

Platform is helpful, but I would encourage to take advantage of having a person talk you through the process. Review collected by and hosted on G2.com.

Easy to navigate, affordable, great customer service (very easy to get someone knowledgeable on the phone to walk you through any/all processes or issues. Review collected by and hosted on G2.com.

Nothing! I have had payroll nightmares with lots of the big-name companies; this has been a real treat to no longer dread payroll, customer service or Review collected by and hosted on G2.com.

The ease of getting in touch with a HUMAN to talk to! I switched mid-year to Surepay from Gusto for this only reason. We had been with GUSTO for 15 months and never bothered them once. At the end of the year, we had a question, and literally, three months later, we had never been able to reach or contact anyone. Today we had a question for the first time, and we got KACI on the phone with sure pay (I can't remember the first initial of her last name). SHE WAS AMAZING!! Sincerely speaking, as a manager, I suggest you guys pull the audio of the call and listen to how awesome she did. I let two of my employees come in and be on the call because it was about THEIR paychecks, and needless to say, they were a little emotionally high-strung because it affected pay. Kaci was so professional in answering all questions and walking through explanations, even in the face of their frustration. It is hard to compete for employees or retain them post-pandemic; she is a keeper, and I would highly suggest letting her know how much she is appreciated. Review collected by and hosted on G2.com.

One thing that I'm not a huge fan of or that would be isolated incidents ... if you start a payroll but don't finish it from the final screen. Maybe got distracted or maybe in a small business you decided to pay or do something at a diff. date or different compensation. Until you complete that payroll or void it out Surepay will not send you reminders for your next cycle to be run if you start closing in on that date. I understand system wise it thinks there is one hanging in the balance so why would it remind me to run future ones but still would be nice to help you not lose track. Review collected by and hosted on G2.com.

Easy initial setup. The website is friendly and self-explanatory.

Customer service is easy to reach and available not too long after needed. Review collected by and hosted on G2.com.

Some dropdown lists for (rates and other compensations) should update automatically after changes are made to the company settings. Review collected by and hosted on G2.com.

Timely reminders about paychecks. Also, Surepayroll is supposed to file taxes on my behalf, I haven't experienced it yet, but I hope it will go flawlessly. Review collected by and hosted on G2.com.

I found there was a bit of a lack of information regarding the business registration in the Illinois. I was figuring it out on my own, and I have zero experience in dealing with this kind of paperwork. Review collected by and hosted on G2.com.

This is the 3rd business I've managed where we use Sure Payroll, and everytime it's great. The prices are reasonable, it's easy to navigate, and the customer service is top notch. Most recently, Dylan Platt was our representative and he was extremely helpful in getting me set up with an irregular payroll. 10/10 would recommend Review collected by and hosted on G2.com.

After one of the businesses sold, I did not love the offboarding process. Review collected by and hosted on G2.com.

Easy and quick setup to get started with helpful USA based support. Very straightforward operation day to day that "just works." Easy to use without all the clutter of other services and no pressure to upsell other HR gimmicks. Review collected by and hosted on G2.com.

Nothing to share, everything has been great so far! Review collected by and hosted on G2.com.

The simplicity of using it. Reports are plenty and easy to access. They do all the reporting and paying of withholdings for us. Review collected by and hosted on G2.com.

I need to look into not showing reimbursements as income. Would like to see reports for exactly when and where withholding payments were made to. Review collected by and hosted on G2.com.

pricing is competitive , software is fairly easy to use. Review collected by and hosted on G2.com.

customer service, too much re-routing to different departments, never got a satisfactory answer, took too much time to resolve my issue, some customer service agents seemed more knowledgeable than others. Review collected by and hosted on G2.com.

I get reminders about payroll each week, it is very clear what is being debited for taxes and what needs to be reserved for payroll. i also like the price. Review collected by and hosted on G2.com.

onboarding can be painful if you are a new small biz because you are dealing with a national company - you have to find all your state tax ids on your own. Review collected by and hosted on G2.com.