Supportbench Pros and Cons

I was impressed by how easily we could create knowledge base articles and utilize AI for quick customer summaries. Review collected by and hosted on G2.com.

Leaving behind our decade-old system was challenging, filled with uncertainties about the new setup. Review collected by and hosted on G2.com.

Supportbench has been a win for us, budget-conscious wise. Review collected by and hosted on G2.com.

Supportbench is a pretty robust platform, we have a lot of the system yet to discover. Review collected by and hosted on G2.com.

The chatbots and advanced customer administration allow our team to operate more independently. Review collected by and hosted on G2.com.

The apprehension about system change was real, but the gains in customer support quality have been undeniable. Review collected by and hosted on G2.com.

Just got a major upgrade thanks to the dynamic SLAs and KCS knowledge base. Now, the AI-driven sentiment analysis gives us the lowdown on how you feel in real time. But here's the real kicker - AI Predictive CES! It's like a superhero, pinpointing if a case got solved on the first try. Review collected by and hosted on G2.com.

So, the software is pretty darn impressive, but here's the kicker – the documentation is lacking. You know what would be awesome? A beefed-up user guide to make life easier for newbies. But hey, despite this, my overall experience was still pretty solid. Review collected by and hosted on G2.com.

I appreciate Supportbench for its AI Customer Activity Summaries and Agent Activity Creation Helpers. These features have streamlined our customer support process, making it more efficient and personalized. It's impressive how it generates responses based on past interactions, saving us time and enhancing customer engagement. Review collected by and hosted on G2.com.

We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side, not on the Supportbench side. Review collected by and hosted on G2.com.

The customer health scoring and AI-driven insights are standout features. They provide a deep understanding of our customer’s needs, enabling us to offer more effective support. Review collected by and hosted on G2.com.

The initial hesitancy to replace our longstanding system was a challenge. We were worried about the impact on our existing workflows, but the transition was ultimately successful. Review collected by and hosted on G2.com.

The ChatGPT-enabled bot and dynamic SLAs have transformed how we manage customer interactions, making them more efficient and personalized. Review collected by and hosted on G2.com.

The pricing, especially for the AI elements, can be a bit daunting, but the overall value they bring is indisputable. Review collected by and hosted on G2.com.

I found the integration of chatbots for automated responses impressively efficient. It was much quicker than I presumed it would be. We’ve had a marked reduction in response times to queries and concerns. I find the load on the team has lessened as well. Review collected by and hosted on G2.com.

The initial learning curve was steep, but the advanced features are now indispensable. Review collected by and hosted on G2.com.

As a business owner, Supportbench allows me to view my sales data as well as create workflows on our customer's information. Supportbench’s exciting feature allows me to view and respond to customer’s requests and questions more efficiently than usual. Integrating chatbots using ChatGPT is an amazing feature I thought I never needed. Customizable, user-friendly, and affordable sums up my satisfaction. Review collected by and hosted on G2.com.

This is not a red cross against SupportBench but I do wish for their support to be as efficient as the SupportBench tool. At certain times, I require assistance immediately as my field is a fast-paced environment so quicker, more responsive support would be very much appreciated. Review collected by and hosted on G2.com.

I love the AI summaries and response helpers. I wasn't expecting it to be so intuitive or easy to use. these implementations have simplifed our customer interactions significantly." Review collected by and hosted on G2.com.

We got a very good rate at Supportbench, I just hope this great rate continues in future years. Review collected by and hosted on G2.com.