Supportbench Features
What are the features of Supportbench?
Platform
- User, Role, and Access Management
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
- Live Chat Support
- Voice
Top Rated Supportbench Alternatives
Supportbench Categories on G2
Filter for Features
Platform
Mobile User Support | Based on 73 Supportbench reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 94% (Based on 73 reviews) | |
Customization | Based on 75 Supportbench reviews. Allows users to customize chat colors, text, logos, and branding. | 96% (Based on 75 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 76 Supportbench reviews. | 96% (Based on 76 reviews) | |
Integration | Based on 73 Supportbench reviews. Integrates with other customer service software to improve support and enhance functionality | 94% (Based on 73 reviews) | |
Reporting | Based on 75 Supportbench reviews. Provides analytics tools that reveal important business metrics and track progress | 96% (Based on 75 reviews) | |
Dashboards | Based on 75 Supportbench reviews. Displays important metrics relating to performance | 96% (Based on 75 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket This feature was mentioned in 82 Supportbench reviews. | 95% (Based on 82 reviews) | |
Ticket Response User Experience | User Experience of responding and receiving a response 82 reviewers of Supportbench have provided feedback on this feature. | 95% (Based on 82 reviews) | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions 83 reviewers of Supportbench have provided feedback on this feature. | 97% (Based on 83 reviews) | |
Automated Response | Respond to common requests with standard reply 82 reviewers of Supportbench have provided feedback on this feature. | 95% (Based on 82 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) 80 reviewers of Supportbench have provided feedback on this feature. | 94% (Based on 80 reviews) |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 78 Supportbench reviews. | 93% (Based on 78 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 82 Supportbench reviews. | 94% (Based on 82 reviews) | |
Customer/Contact Database | Central repository for account and contact information This feature was mentioned in 78 Supportbench reviews. | 96% (Based on 78 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 84 Supportbench reviews. | 95% (Based on 84 reviews) | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 82 Supportbench reviews. | 96% (Based on 82 reviews) | |
Live Chat Support | Based on 80 Supportbench reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 95% (Based on 80 reviews) | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 75 Supportbench reviews. | 95% (Based on 75 reviews) | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. 76 reviewers of Supportbench have provided feedback on this feature. | 94% (Based on 76 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 48 Supportbench reviews. | 94% (Based on 48 reviews) | |
AI Text Summarization | As reported in 48 Supportbench reviews. Condenses long documents or text into a brief summary. | 94% (Based on 48 reviews) |
