Top Rated Superchat Alternatives
I like that we were able to go from WhatsApp Business usage, straight into WhatsApp API and hit the ground running. I was concerned there would be a large amount of setup to do but there wasn't, it was simple and straightforward.
If I am not able to find out what to do, a simpl email into Friederike or another customer service agent and I have my answer.
The marketing side of things is great, I am able to drill down the type of customer I want to market to using labels and contact lists. This makes it easy to market to the correct people. In addition, we can mark those not wanting to be marketed to but still use it as a contact tool with us, so we can always look after our customers in the right way.
We will look at the automations soon but I've no doubt this is going to work great for us. We use Superchat everyday for 2 types of businesses who are completely different in their needs and it works great for both sides of the business. Something that has allowed us to massively increase contact and conversion rates from leads and for the other side of the business, massively improve customer contact methods and documentation acquirement. Review collected by and hosted on G2.com.
I would like to see them integrate the ability to put wording in Bold, like you can on WhatsApp Business/Personal, this will help us to highlight wording far easier. Review collected by and hosted on G2.com.
106 out of 107 Total Reviews for Superchat
Overall Review Sentiment for Superchat
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Bei Maria ein Onboarding gehabt, von dem wir uns als Unternehmen noch eine Scheibe abschneiden können. Beim Onboarding wurde auf meine individuellen Fragen eingegangen und auch freundlich mitgeteilt, dass nun einen Fleißarbeit folgt, die ich selber später durchführen kann. Optimal.
Beim Support erhält man während der Öffnungszeiten Profis in der Leitung bzw. über den Chat. Es werden konstruktiv Vorschläge gemacht und Links zu Hilfethemen geteilt, die auch BestPractise Lösungen beinhalten mit Anleitungen und Videos.
BugTickets werden professionell per TeamViewer und Video für die IT-Abteilung dokumentiert.
Vielen Dank! Review collected by and hosted on G2.com.
Aktuell sind mir keine großen Nachteile bekannt, die Lösung hilft unserem Unternehmen. Review collected by and hosted on G2.com.
At Superchat, we liked the very friendly customer support from the beginning. In advance, the colleague took a lot of time to show us all the features that might be interesting for us. The transparency about the price was also a criterion for why we chose Superchat. A second employee took a lot of time to set up our WhatsApp channels despite technical difficulties and answered all questions thoroughly. The communication was straightforward. Just as you would wish. The user portal appears very intuitive, and the individual settings can be implemented smoothly. Review collected by and hosted on G2.com.
We cannot make a statement at this time, as we are still at the beginning of the collaboration. Review collected by and hosted on G2.com.
SuperChat impresses with its user-friendly interface and the ease of creating automated workflows for customer communication. The integration with WhatsApp is particularly helpful, allowing for quick and efficient communication. The price-performance ratio is fair, especially considering the wide range of features. Additionally, the multilingual support is a major advantage for reaching diverse target audiences. Review collected by and hosted on G2.com.
Although SuperChat offers many benefits, some features could be improved. For example, there is a lack of detailed guidance for more complex automations, which can make setup challenging for new users. Integration with other platforms could also be more flexible to provide additional options for data analysis and synchronization. Another drawback is the limited customization of the user interface, which might be an issue for specific branding requirements. Review collected by and hosted on G2.com.
What I like best about Superchat is how seamless the process has been from the start. It’s incredibly useful for our business, as it allows us to send WhatsApp communications directly to our database, adding an extra layer of connectivity. The interface is easy to navigate, and their support team is highly responsive, making it a platform I’d highly recommend. Ultimately, it just gets the job done! Review collected by and hosted on G2.com.
So far, there’s really nothing I’d say I dislike about Superchat. The platform has been smooth to use, the features are well-designed, and we haven’t encountered any issues that would raise concerns. Review collected by and hosted on G2.com.
We’ve been using Superchat to manage our WhatsApp channels across 9 shops, and it’s been a game-changer for our customer communication. The platform is incredibly user-friendly, allowing us to handle inquiries efficiently while keeping everything organized. Our customers love the instant responses, and it’s streamlined our team’s workflow massively.
A big shoutout to Friederike for her fantastic support! She’s been attentive, quick to help, and always goes above and beyond to make sure we’re getting the most out of the platform.
If you’re looking to improve your customer communication, I’d definitely recommend giving Superchat a try. It’s been a great investment for our business! Review collected by and hosted on G2.com.
Getting the automations correct has taken a little bit of tweaking as it's so feature rich. Review collected by and hosted on G2.com.
They reply fast, without solving problems! Review collected by and hosted on G2.com.
We wanted to connect a WhatsApp messaging system to our Zoho CRM to run marketing campaigns. We came across Superchat and we were assured by their sales team that their solution integrates seamlessly with Zoho CRM via a third-party platform Zapier. They promised to send material for similar CRMs and follow the same steps to fully integrate Zoho CRM into their solution.
We made our buying decision to a 1-year professional plan based on this information. We were sent the martial for pipedrive CRM to follow the same steps to integrate our Zoho CRM into their system... Guess What?! Integration did not work and never did. We escalated to Superchat's team, they acknowledged the problem, and guess what again?! They said it is not something they will fix and we need to go to Zapier or Zoho and fix it ourselves!
How horrible is that?! We wasted money, resources, and time because of this misleading info. and lack of care. Our business lost significant money and missed out on important events because of their lack of knowledge of their system capabilities. How serious is Superchat with clients and their money?! Review collected by and hosted on G2.com.
The system is very good once you've learned how to use it, i can already sre its going to save me hundreds of hours! Review collected by and hosted on G2.com.
It can feel like You are left a bit to figure it all out and that can be a daunting task when you're unfamiliar. But you can contact support and there is plenty of content online to utilise Review collected by and hosted on G2.com.
Superchat bietet viele Lösungen. Egal aus welcher Branche man kommt, es hilft dir bei dem Community Management auf jeden Fall weiter !
Der Kundenservice ist wirklich 10/10. Ich habe selten mit Firmen zusammengearbeitet, wo die Calls so freundlich und hilfsberewit waren. Hier sollten sich viele Firmen mal ein Beispiel von nehmen.
Das Programm wird in Zukunft täglich für die Bearbeitung an Anfragen von allesn Kunden unserer Standorte gebraucht. So sparen wir viel Zeit, die in andere Projekte fließen.
Wenn man ein mal durchgeblickt hat ist die Intigration ein Kinderspiel. Dank des Kundensupports wird es jedem Kunden auch gelingen. Review collected by and hosted on G2.com.
Wenn es überhaupt Nachteile gibt, dann für Personen, die sich nicht mit dem Thema beschäftigen wollen. Man muss das Thema an sich schon einmal verstehen. Ansonsten gibt es auch Angebote von Superchat, wo Mitarbeiter alles für einen einrichten. Review collected by and hosted on G2.com.
Superchat as a platform has been very helpful in getting us started with WhatsApp communications. The automations we have set up have been seamless, and with less manual interaction from us, it's been a great time saver. Review collected by and hosted on G2.com.
There is nothing I specifically dislike about the platform, as we have not run into any issues yet. Review collected by and hosted on G2.com.
Intuitive Oberfläche, bündelt alle meine Kanäle an einem Ort, vor allem WhatsApp.
Möglichkeiten von Automatisierung sowie dann auch die Möglichkeit die KI anzutrainieren.
Außerdem lässt sich super-Chat problemlos mit allen Systemen verknüpfen, dank perfekter Integration zu Zapier und Make. Review collected by and hosted on G2.com.
Die eigenen HTTPS Request im eigenen Ökosystemen, sollten noch mal leicht überarbeitet werden. Review collected by and hosted on G2.com.
