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Sunrise ITSM Reviews & Product Details

Sunrise ITSM Overview

What is Sunrise ITSM?

With over 30 years of industry experience, we offer service desk software designed to adapt seamlessly to your organisation's needs. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a mark of quality and reliability that only two vendors in the market possess. What sets us apart is our unparalleled suite of over 30 configurable modules, empowering businesses to tailor their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency. We are service desk people! Our Sunrisers have worked on service desks, managed service desks, built service desks, and even audited and improved service desks. Now, we are building service desk and IT service management solutions and services to help those people close to our hearts.

Sunrise ITSM Details
Languages Supported
English
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Product Description

IT Service Desk Software


Seller Details
Year Founded
1994
HQ Location
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Twitter
@sunrisesoftware
640 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®

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Recent Sunrise ITSM Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Sunrise ITSM review by Will"
Extremely well structured application for change request managment
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Sunrise ITSM Media

Sunrise ITSM Demo - Sunrise ITSM - Self Service Portal
Designed to meet the specific needs of Self-Service users, our brand new Self Service Portal reduces cost and saves time by promoting self-help. The portal provides users with a streamlined and simple interface, as well as reduces learning curves for new users.
Sunrise ITSM Demo - Sunrise ITSM - Dashboard
Securely highlight the important information the way you want it and gain quick access with a single click, using configurable dashboards and a library of gadgets that get you into the action fast.
Sunrise ITSM Demo - Sunrise ITSM - Dynamic Searching
Intelligent searching can allow you to easily access this information from both the main user interface and the self-service portal.
Sunrise ITSM Demo - Sunrise ITSM - Self Service
Empower users to raise new Incidents or Requests, search for solutions, or monitor existing known errors, or service outages.
Sunrise ITSM Demo - Sunrise ITSM - Knowledge Articles
Better resolve customer incidents, and track workarounds to problems and known errors. Publishing and sharing knowledge across your Service Desk ensures your customers receive a faster, more consistent response, time after time.
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1 Sunrise ITSM Reviews

3.5 out of 5
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1 Sunrise ITSM Reviews
3.5 out of 5
1 Sunrise ITSM Reviews
3.5 out of 5
G2 reviews are authentic and verified.
Verified User in Financial Services
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Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about Sunrise ITSM?

Extremely well structured application for change request managment Review collected by and hosted on G2.com.

What do you dislike about Sunrise ITSM?

Process is really slow and sometimes have bugs of not proceeding to next stage instantly Review collected by and hosted on G2.com.

What problems is Sunrise ITSM solving and how is that benefiting you?

I am coordinating releases and fixes using Sunrise ITSM. It has all the features required for release management Review collected by and hosted on G2.com.

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