Top Rated SUMO Scheduler Alternatives
I've managed our relationship with SUMO from implementation to today and can say that it's been such a huge benefit to our organization. As a growing nonprofit that places a high priority on leveraging technology to allow our direct service providers ways to do their jobs, SUMO was a natural fit for us. The implementation process was seamless as their team was always available and very easy to work with (hey Stephen!). We're now able to more easily set up and manage user schedules. And our favorite feature has been the self-scheduler which has completely streamlined the scheduling process for follow up appointments with clients.
On top of a great product, the support team has always been responsive and helpful when working through bugs or issues. Review collected by and hosted on G2.com.
Not much. They're open to feature requests and are responsive to getting those implemented once the use case is understood. Sometimes there are small changes in version releases that reset settings that aren't communicated ahead of time, but that's usually an easy explanation to provide to end users. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for SUMO Scheduler
Overall Review Sentiment for SUMO Scheduler
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It has completely disturbed the way I schedule appointments. The interface is less user friendly and making it difficult to create and manage my calendar. The automatic reminders are a needed. Review collected by and hosted on G2.com.
Does not help me stay organized. Being unable to sync my schedule across all my devices. All SUMO Scheduler has consumed me so much time and cause stress. As, for things I'm not too fond of about SUMO Scheduler one drawback is the lack of customization options. This limit its flexibility for scheduling needs. Review collected by and hosted on G2.com.
It is difficult to use and not intuitive SUMO Scheduler. It's less user friendly and setting up appointments is difficult. The customization options are not allowing me to personalize the scheduler according to my requirements. Review collected by and hosted on G2.com.
The automated reminders are not ensuring that I never miss any appointments. SUMO Scheduler has disturbed my scheduling process making it more hectic and stressful. Review collected by and hosted on G2.com.
SUMO Scheduler is difficult to use. It has made scheduling appointments and managing my calendar very hectic. The interface is not intuitive. I am unable to customize it to fit my needs. Review collected by and hosted on G2.com.
It is difficult to integrate with my existing calendar and does not allow me to send reminders to clients. SUMO Scheduler has disturbed the way I schedule appointments, consuming me time. Review collected by and hosted on G2.com.
SUMO impressed me by all they provide for the users, vast array of customer support, along with an API available for it's users. this & much more for an affordable price these days. Review collected by and hosted on G2.com.
it's unfortunate that SUMO doesn't support android & iPhone platforms, and freelancers are able to take advantage of their program. Review collected by and hosted on G2.com.
It's very unique features which is I most Like. Review collected by and hosted on G2.com.
Everything is good, but I noticed one thing, and that is documentation. It seems that the documentation is not proper. Review collected by and hosted on G2.com.
Scheduling features
Working integrations were promised during the sales cycle
Their commitment to have the implementation completed in less than 6 weeks Review collected by and hosted on G2.com.
During the sales cycle, we were promised that integrations with Salesforce and WebEx were available when in fact that was completely false. Unfortunately, we tried to implement this software for approximately 8 months and finally gave up after commitments and deadlines were continually missed. They strung us along claiming they have made enhancement/fixes and each time we experienced the same error or found more issues. Being in technology for my entire career, I understand there will always be challenges with implementing new software but the real test is how a company respond when this happens. Below is what we experienced:
- Implementation manager that was either new to the role or had very little understanding of the platform
- Director of Customer Success that had no urgency, empathy or skill in managing these situations
- Executives that lacked integrity and are more concerned about profit than having a great product that works
Despite dedicating a massive amount of time and resources in the hopes of making this work, the company still refused to provide any credit or relief on the fees paid. We provided undisputable examples of how they were in breach of contract but never received a response. Review collected by and hosted on G2.com.
Serviços de otimização periódicos para aumentar a adoção ou eficiência, limpar dados, treinar novamente os usuários e muito mais. Review collected by and hosted on G2.com.
A plataforma líder de engajamento do cliente da SUMO acelera a capacidade de resposta da sua organização à demanda do cliente, necessária para impulsionar o crescimento dos negócios Review collected by and hosted on G2.com.
There are so many things I love about SUMO! To begin with, the people are simply the best. Supportive and there when you need them. They've had our back when it counts. Every time, they've gone the extra mile. The product itself is quite robust and configurable. Out of the box, it does the vast majority of things we need to do for Recruiting, Graduate Advising and Graduate Admissions. We have very, very specific logic for Undergraduate Advising scheduling (crazy complex). SUMO helped us with developing and plugging-in this logic. It handles roughly 2,000 Undergraduate students attempting to schedule on exactly the same day. So... Easy to use, easy to configure and very very capable with crazy nice people who have your back. Review collected by and hosted on G2.com.
Our people are addicted to Outlook. We schedule lots and lots of appointments all at once the first part of each semester. This means that the native sync capability of SalesForce is insufficient to meet that demand. Salesforce for Outlook only syncs about every 5 minutes (or more depending on circumstances). Short of pushing the Sync button every time you schedule, there is no way to get SalesForce's native sync capability to sync at more frequent intervals. This opens the door double-booking.
This is NOT a SUMO issue. We solved this by also installing Riva which allows us to sync appointments every minute. Perhaps SalesForce's Lightening Sync will someday provide more capability. For now, the combination of SUMO and Riva is working wonderfully. Review collected by and hosted on G2.com.
