Top Rated SuccessKPI Alternatives
MK
Maloy K.
Consultant
Enterprise(> 1000 emp.)
What do you like best about SuccessKPI?
SuccessKPI is based on Powerful Microstrategy Architecture, itself which is a containerized Business Intelligence tool.
Below are the best-in-class features for it to be down-selected:
1. Instant Activation and Configuration.
2. Support of more than 24 languages.
3. Out-of-the-box visualizations and dashboards.
4. Sensitive and personal information masking/hiding such as Credit Card Information, Social Security Number, etc.
5. Prebuilt playbook library
6. Quality Monitoring and Scoring.
7. Custom scorecard evaluations.
8. Multi-channel real-time and historical contact center dashboards.
9. Artificial Intelligence Powered Speech and Text Analytics.
10. Evaluation Toolkit
11. Powerful Business Intelligence (BI) layer
12. Customizable dashboards, visualizations.
13. Support for external data blending, including REST API, Lambda Functions
14. Subscription engine to support delivery via FTP, Email Review collected by and hosted on G2.com.
What do you dislike about SuccessKPI?
The User Interface can be improved. The overall theme looks very static. Review collected by and hosted on G2.com.
1 out of 2 Total Reviews for SuccessKPI
4.3 out of 5
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VK
Vibha K.
Vice President, Education and Professional Services
Mid-Market(51-1000 emp.)
What do you like best about SuccessKPI?
The ability to customize the analytics solutions across platforms. You can seamlessly integrate, modify, and customize as per your business and analytics needs. In addition to this, the custom solutions help reduce the monitoring overhead for quality of services provided. Review collected by and hosted on G2.com.
What do you dislike about SuccessKPI?
There are no downsides as such. It depends on the scenario and situation where you use this product. If your customary vision and need is unclear, you may be unable to take the best advantage of the products it offers. Review collected by and hosted on G2.com.
There are not enough reviews of SuccessKPI for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Balto
4.8
(552)
Balto connects contact center agents with AI to enable better conversations that deliver results.
2
Talkdesk
4.4
(2,409)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
3
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
4
NICE CXone Mpower
4.3
(1,635)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
5
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
6
CloudTalk
4.3
(1,249)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
7
Invoca
4.5
(919)
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components:
• Call tracking, featuring the most actionable online-to-offline attribution data
• Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs
• Call management, featuring easy-to-configure conversational IVRs and intelligent call routing
Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
8
Convin.ai
4.7
(543)
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
9
Five9
4.1
(511)
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
10
Sprinklr Service
4.3
(497)
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
