Streem Reviews & Product Details

With Streem we're able to connect our business with the customers through live video chat that allows face-to-face communication between our customers and business. This has helped to resolve issues more quickly and efficiently. It's available for iOS and Android devices, allowing customers to access support from anywhere at anytime. It also offers seamless integrations with other business tools such as CRM systems and Help Desk software, hence streamlining our customer support processes. Review collected by and hosted on G2.com.

If not connected to stable internet connection sometimes the video quality drops down. Nevertheless I am happy about any other features working properly. Review collected by and hosted on G2.com.

The upside for Streem is the use of AR and AI, also the streamlined process for various administrative jobs Review collected by and hosted on G2.com.

There are sometimes a few technical latency issues/glitches, so that needs to be fixed

The concept of AR and AI is vast so it needs more on point particularly in terms of stability and feature maturity Review collected by and hosted on G2.com.

Streem is a simple application that was easy to use and deploy across our organzation. We use Streem to conduct virtual site visits in lieu of phyically going to customer homes. In 80%+ of cases we are able to collect the information we need to accurately scope a job. Review collected by and hosted on G2.com.

Our customers occasionally run into network connectivity issues, particuarly when using Streem outdoors. The annotation tool overwrites original photos; we'd prefer it to preserve a copy. Review collected by and hosted on G2.com.

It really easy to use. It also helps cut the customer down time and mfg cost by solving issues over Streem and not dispatch unnecessary warranty service Review collected by and hosted on G2.com.

So far based on our experience and time using Streem, we see no downside. Review collected by and hosted on G2.com.

I like the ability to direct technicians through their phone to efficiently diagnose issues. Review collected by and hosted on G2.com.

I don't have any real dislikes. it serves our purposes well. Review collected by and hosted on G2.com.

Seeing exactly what the tech is looking at while resolving the repair will speed up the call. Great time saver. Also allows the customer service person to see other things that the dealer tech does not talk about but also needs attention. Creating a video that others can review has proven to be a great tool. Review collected by and hosted on G2.com.

Everything is working great. The connectivity can be an issue but that is not streems fault. Getting the voice included with the video has been a challenge due to software working together. Review collected by and hosted on G2.com.

The convenience of being able to view the issue in real time when diagnosing problems, walking a customer through a step by step procedure and being able to share the streem with co workers when a case is needed to be escalated or just need a second pair of eyes or opinion on a case. It is also very convenient that the customer does not have to download the app. We just have to send them a text and then we are ready to streem. The process is very simple and easy to use. It also eliminates having to take someones word as to why something went wrong. We can streem and visibly see what went wrong and what caused the issue at hand thanks to streem. Doesn't take up memory space on my computer. If the customer has a phone with a camera we are able to streem and that is so convenient. Review collected by and hosted on G2.com.

My only complaint would be that it there is a lag when taking screenshots and the playback can sometimes be choppy while Streeming, it would be great if you can use this tool offline and most of the time it takes a while for the video to upload when you need to share the streem for co-workers to view the video. Sometimes the audio echos and is hard to understand the customer. I'm not sure if you are able to join more than 2 people in a streem but if you can't than that should be considered to have group streems. for example, if I need to set up a dealer to come to a customers home we could streem with the dealer and customer on the streem at the same time and that would eliminate any cross confusion. Review collected by and hosted on G2.com.

Our service teams love the fact that they can put eyes on any situation in a matter of minutes with Streem. It is easy to use for the sender and receiver. Review collected by and hosted on G2.com.

It is dependent on the quality of connectivity for the customer. Review collected by and hosted on G2.com.

The screenshots are taken in a higher quality than the video. this makes it easier to screenshot issues and show the problem in detail. Also the laser pointer and drawing features make it so much easier to aide the customer. Review collected by and hosted on G2.com.

Only issue is the process it takes to provide the other person with the information and link. But there is no other way around this that would be possible. Review collected by and hosted on G2.com.

Allows individuals to assist customers from any location. Site visits can now be replaced with virtual visits. Review collected by and hosted on G2.com.

Compared to other video call platforms, the video quality has the potential to be choppy. Review collected by and hosted on G2.com.