Star Telecom CX Reviews 2025: Details, Pricing, & Features

Verified User in Utilities

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: Organic

Jan 23, 2025

What do you like best about Star Telecom CX?

The best part has been their ability to support us after Genesys deployment instead of just during implementation. Review collected by and hosted on G2.com.

What do you dislike about Star Telecom CX?

There has been quite a bit of turn over in the account manager position for us. Review collected by and hosted on G2.com.

Recommendations to others considering Star Telecom CX:

Have confidence working with them for your deployments and support. They helped streamline the process and simplified a large scale project for us. Review collected by and hosted on G2.com.

What problems is Star Telecom CX solving and how is that benefiting you?

They have resolved many issues for us while deploying our new Genesys phone system. Review collected by and hosted on G2.com.

Show Less

Helpful?

Admin Approval Link

Star Telecom CX Overview

edit

What is Star Telecom CX?

We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact center to the cloud, replacing cloud platforms, changing cloud providers, upgrading your telecom, or looking to leverage AI (Artificial Intelligence), we are your go-to partner that offers all CX solutions which are served alongside the best support in the industry. On top of your Genesys Cloud CX solution, ensure crystal clear voice calls every time while minimizing your total cost of ownership with our SIP trunking services for North American contact centers. Star Telecom’s toll-free, local inbound and long-distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. Caring for our clients is at the heart of everything we do. Our 100% CSAT Score, 98% Client Retention Rate and 92 Net Promoter Score stem from our top-tier service and expertise. We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch.

Star Telecom CX Details

Discussions

Star Telecom CX Community

Languages Supported

English, French, Spanish

Services Offered

Cloud Contact Center, SIP Trunking / Telecom, AI for CX, PCI Compliance , e911 Compliance

Locations Serviced

Canada, United States

Show LessShow More

Provider Description

Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention. Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. When it comes to CCaaS, the Star Telecom team is 100% focused on providing Genesys Cloud CX, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality. Star Telecom further enhances the Genesys Cloud CX solution with our quality telecom services which are purpose-built for contact centers, and with integrations such as our Salesforce Connector.

Seller Details

Seller

Star Telecom

Year Founded

2002

Twitter

@startelecom
131 Twitter followers

LinkedIn® Page

www.linkedin.com

Description

By expertly combining in-house quality telecommunications, cutting-edge AI technology, the best in cloud contact center technology, and compliance solutions, Star Telecom elevates the standard for customer interactions, customer loyalty, operational efficiency, cost reductions and improved employee retention.

We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch.

Overview Provided by:

Wisam Abou-Diab

Recent Star Telecom CX Reviews

2/5/2025

Verified UserMid-Market (51-1000 emp.)

4.5 out of 5

"Dependable Service Run by Wonderful People"

The way they are able to scale with our needs.

1/23/2025

Verified UserSmall-Business (50 or fewer emp.)

5.0 out of 5

"Excellent Support"

The best part has been their ability to support us after Genesys deployment instead of just during implementation.

5/29/2024

Jen P.Enterprise (> 1000 emp.)

5.0 out of 5

"Star Telecom - Asbolute STARS!"

The Star Telecom team we worked with were absolute rockstars. They were so responsive, knowledgeable, and willing to go above and beyond.

Creating CX champions by building consultative relationships with our clients and delivering on our promises.

Star Telecom CX Demo - Every One of Our Clients is a Reference

100% CSAT, +90 NPS, 98% Client Retention Rate.

As CX Evolves, So Do Our Partnerships.

Our philosophy about customer engagement starts with being a partner not a vendor. We view ourselves as an extension of your team - where we understand your business operation, technology and challenges and work with the utmost energy and integrity to provide the best solutions to meet your needs.

Star Telecom CX Demo - Star Telecom Salesforce Connector for Genesys Cloud CX

Our Salesforce Connector dashboard for Genesys Cloud CX

QoS Dashboard for our Telecom

G2 reviews are authentic and verified.

Here's how.

Verified User in Translation and Localization

Mid-Market(51-1000 emp.)

Feb 05, 2025(Original Jun 14, 2024)

The way they are able to scale with our needs. Review collected by and hosted on G2.com.

I have not found anything to dislike of Star Telecom CX. Review collected by and hosted on G2.com.

Star Telecom CX has been excellent in finding solutions specific to our organizations needs. Review collected by and hosted on G2.com.

Working with Star Telecom CX has been really great. We are a small business and they have been very helpful in making sure we are getting the service we needs at a fair price. I highly recomend them. The people I have dealt with from their organization have been really friendly, competent and accessible. Review collected by and hosted on G2.com.

Jen P.

Director, Programs and Club Operations

Non-Profit Organization Management

Enterprise(> 1000 emp.)

May 29, 2024

The Star Telecom team we worked with were absolute rockstars. They were so responsive, knowledgeable, and willing to go above and beyond. Review collected by and hosted on G2.com.

I honestly can't think of anything. We had excellent support from everyone we worked with, from the implementation and project crew to the training folks to leadership and more. Review collected by and hosted on G2.com.

Star Telecom helped us implement the Genesys Cloud Outbound Dialer and continue to support us through configurations and enhancements and support. Review collected by and hosted on G2.com.