What I like best about Stack Overflow for Teams is how effortlessly it helps me find the information I'm looking for. The search functionality, combined with the robust tagging and categorization options, makes locating relevant answers and documentation a breeze. This feature alone has saved me so much time and increased my productivity significantly.
Additionally, the platform encourages a collaborative environment where asking questions and sharing answers is straightforward and engaging, making knowledge sharing within our team seamless and efficient. Review collected by and hosted on G2.com.
One thing I dislike about Stack Overflow for Teams is that using AI features requires an additional payment. It would be great if AI capabilities were included within our current package. Having AI support as part of the standard offering would make the platform even more valuable and accessible for everyone on the team. Review collected by and hosted on G2.com.
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A team QA perfect with the StackOverflow touch. Saves hours of Training sessions!
720 out of 721 Total Reviews for Stack Overflow for Teams
Overall Review Sentiment for Stack Overflow for Teams
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Using Stack Overflow for Teams has allowed us to reduce the number of questions and support tickets that come to our product team and SME's by increasing the ability for people to self-service and answer their own questions. They can quickly and easily search for similar questions allowing them to solve their own problems before submitting a question. We have also been able to integrate it seemlessly with Slack so that new questions automatically post to a slack channel, gaining greater visibility so that users can get answers faster. Review collected by and hosted on G2.com.
There has been so much usage that I am finding it difficult to keep up with the volume of questions that come in. This is not a fault of the product but rather of how we have it set up an our process to manage it. As far as features within Stack Overflow, I have yet to find one that it is lacking or that doesnt work well. Review collected by and hosted on G2.com.
It is the first place to go to for answers to 'how do I' or 'how does this work' kind of questions which, as a development team, we ask a lot. As questions arise we strive to record them, so that Stack Overflow for Teams can answer the question next time it comes around. It's nicely easy to signup new users. Review collected by and hosted on G2.com.
Some knowledge doesn't have the question-answer form, instead it might be a document or image of some sort and it usually requires a link to some external content.
It's not always easy to encourage others to record and share their knowledge Review collected by and hosted on G2.com.
- We can find in Stack Overflow not only an FAQ written by one team (who might not necessarily know all the questions from the field), but actual question written by anyone corresponding to an actual need encountered on the field.
Each time there's a question and an answer logged there, it has high chances to help again any other person who would encounter it.
- There are several mechanisms to easily identifiy relevant content, such as the search bar (of course) and the tags to see all questions related to a topic.
- Additionnally, it's easy to refer to a question and its answer by just sending a hyperlink to a colleague who needs it. Review collected by and hosted on G2.com.
It needs a fair amount of enablement and moderation to make sure to keep our knowledge base clean and maintenable over time. Indeed, writing questions / asking for help is actually a skill, and it's necessary to help the users improve that skill so Stack Overflow's optimisation can be well optimized. Review collected by and hosted on G2.com.
The main benefits I see are:
- familiarity with StackOverflow - everybody knows what it is and how to use it,
- knowledge is not lost in Slack - and the Slack-SOfT integration also helps. Also, the same things are not repeatedly rediscovered, as they're documented,
- compared to static pages of documentation (e.g. Confluence) - the nuggets of knowledge are much more piece-meal, and it's easier to keep them up-to-date (through swarming and reminders about the Content Health review),
- Articles serve the purpose of longer pieces of documentation quite well.
Also, the initial implementation was pretty painless - as always, the biggest challenge was to make the organizational change happen, so the content starts to appear there, and engineers ask questions and search for answers in SOfT first. Review collected by and hosted on G2.com.
The main problem I see is that we didn't really find a way to make SOfT work well for how-to guides, or more structured knowledge - you can have articles, collections, communities and tags, but it all is not really the same.
The biggest problem is finding something you don't know about that even exists. When you have a starting point for the whole documentation, you learn the concepts you need to be aware of. With the question/answer approach, it's not really possible because you don't know that you need to even ask about something or search for a specific question. Review collected by and hosted on G2.com.
I like how it's a centralized location where everyone can share the knowledge they have collected over the years to help co-workers resolve issues that they are encountering. Review collected by and hosted on G2.com.
The overall layout and navigation could be more streamlined and even have issues classified and grouped together. Review collected by and hosted on G2.com.
1. We can have a single source of truth for questions
2. The Slack integration for easily seeing activity
3. The onboarding partners were super helpful
4. The tag management system is great - I can subscribe to the tags I am interested in
5. Voting is sweet - allows us to look at valid answers Review collected by and hosted on G2.com.
1. There is no ingestion process - so all content needs to be added from scratch. With all the LLM these days, there should be a place to take the Slack content from our relevant Slack channels and at least have semi structured Q&A that we can start from in StackOverflow.
2. The SME concept is good, but it was not a great fit for us
3. Too much gamification for a work platform IMHO with the bronze, silver, gold medals, etc. Review collected by and hosted on G2.com.
I think it shines in its ability to centralize knowledge within an organization. The platform allows easy access to a vast repository of information, ensuring that team members can find answers to their questions quickly without having to search through various channels. The familiar interface, similar to the public Stack Overflow, makes onboarding seamless for developers. I particularly appreciate the tagging and search functionalities, which streamline finding relevant information and ensure that knowledge is well-organized and accessible to everyone. The ability to collaborate and share insights in real time within a private, secure environment also fosters a culture of continuous learning and improvement. Review collected by and hosted on G2.com.
Its pricing model can be a bit steep for smaller teams or startups. The cost may not be justifiable for organizations that are not fully utilizing all its capabilities. Additionally, the platform's reliance on user-generated content means that its value depends heavily on team members' participation. If engagement is low, the knowledge base can quickly become stagnant, leading to outdated or incomplete information. Having more tools to encourage and track team participation would be beneficial, ensuring that the knowledge base remains dynamic and up-to-date. Review collected by and hosted on G2.com.
The search is very solid. The suggestions as a question is typed accelerates finding information and reduces chances of duplicates. The gamification of answers has created a friendly competition for speed and quality of answers.
The API offers good integration points which we've used for a custom Slack bot. Review collected by and hosted on G2.com.
Deactivated accounts still count against used seats, so you have to actually delete the account. This doesn't necessarily delete the data, but it renames the user to "user234". Having posts from "user234" after that person has left the company is not useful. It makes it harder to reach out to other colleagues of that person. It would be better if you could deactivate an account and at least retain the name of the user for posterity. Review collected by and hosted on G2.com.
It's very easy to ask a question to your colleagues or share your own knowlege Q&A. It has centralized our documentation so that I can take any question I have to our Stack Overflow and either find the answer, or know that it hasn't been documented. The markdown support allows for easy and pleasing formatting of questions and answers. Review collected by and hosted on G2.com.
It can be hard to find the article you're looking for by search, which lowers your overall confidence in the system. It seems like you need to have at least a few words from the title in your search for it to match, and similar terms yield no results. Tags don't really seem to effect the search much and if you update the title to include a new term, the search won't update to reflect that term until a while later, more than a few mintues. Review collected by and hosted on G2.com.
Stack Overflow for teams serves as a great repository of knowledge for our teams. As well as asking questions for others to answer, we often write and answer questions ourselves in order to preserve a process or piece of information for future use by ourselves or others within the team. Review collected by and hosted on G2.com.
No major downsides for us, everything we need is catered for. Review collected by and hosted on G2.com.
