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Squiz DXP Reviews & Product Details - Page 2

Squiz DXP Overview

What is Squiz DXP?

Squiz’s SaaS Digital Experience Platform (DXP) makes it easy to build, manage and optimize omnichannel experiences fast and at scale – from websites and apps to intranets and portals. It allows customers to move beyond static content management to dynamic, omnichannel experience creation. As the most composable DXP in the market, Squiz’s promise to customers is that you can come as you are. Bring the tools and systems in your tech stack, add or swap capabilities as you need, and deliver experiences from one unified platform. No need to replatform, no vendor lock-in. Squiz DXP includes the core capabilities you need to build brilliant experiences fast, while remaining stable and secure. These include: - Experience Management - Content and Asset Management - Forms - Search - Conversation - Optimization - Personalization - Integration - Delivery - Platform

Squiz DXP Details
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English
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Product Description

Squiz DXP includes the core capabilities you need to build brilliant experiences fast. They can be interchanged with your tools of choice, without breaking any end-user experience. Content Management; Manage, edit, store and share text based content. Asset Management; Manage, edit, store and share digital assets. Experience Management; Bring your text, assets, and designs together to build immersive digital experiences, fast. Forms; Build and publish simple or complex forms with no code. Search; Make all content discoverable and easy to locate, regardless of the source. Conversation; Interact with digital experiences in a different way, with AI-powered, highly governed chatbots and virtual agents that can perform transactions. Optimization; Experiment and measure outcomes with insights and recommendations to improve customer interactions. Personalization; Collect, unify and segment customer data to drive personalized experiences across all channels. Integration; Connect to Squiz and third-party capabilities fast with low-code, secure and robust integrations. Delivery; Deliver fast and secure omnichannel solutions to users, while maintaining high performance. Platform; A secure and stable foundation that unifies and monitors DXP capabilities and services.


Seller Details
Seller
Squiz
Year Founded
1998
HQ Location
Sydney, New South Wales
Twitter
@SquizGlobal
1,015 Twitter followers
LinkedIn® Page
www.linkedin.com
364 employees on LinkedIn®
Description

Squiz is a global digital experience company that has been serving leading organizations in government, higher education, and enterprise sectors since 1998. Their mission is to reduce the complexity involved in creating services online that improve lives offline. Specializing in mid-to-large, service-led organizations, Squiz enables customers to deliver multi-channel digital experiences with lean digital teams and large groups of non-technical content editors.


Mary-Clare R.
MR
Overview Provided by:

Recent Squiz DXP Reviews

GB
Gerald B.Small-Business (50 or fewer emp.)
4.5 out of 5
"The customer support is quick"
The customer service crew is outstanding, constantly making sure my requirements are met and problems are resolved as soon as possible. The user ex...
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"Rough Onboarding Experience"
If you need things out of the box, this will work.
SS
Steve S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Solid tech, wrapped in stellar service"
Very clean integration options, nicely segmented admin and tuning features, and remarkably flexible and responsive support options. Tremendous team...
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Squiz DXP Media

Squiz DXP Demo - Squiz DXP
Access all capabilities and drive your digital experiences from one platform.
Squiz DXP Demo - Build and optimize web pages fast
Build pages faster using reusable components with a “design once, reuse anywhere” approach. Optimize for higher user engagement or conversion with built-in A/B testing.
Squiz DXP Demo - Personalize digital experiences
Maximize user engagement by delivering tailored content to different segments of your audience.
Squiz DXP Demo - Always be on brand with reusable components
Implement design systems and reuse content across sites with a library of pre-built components.
Squiz DXP Demo - Adhere to accessibility standards
Understand how well your site conforms to WCAG standards and how you can improve the compliance of your website.
Squiz DXP Demo - Make content discoverable with AI-powered search
Set up and manage your search, results and reporting with your Search Dashboard. Curate and tune search results with AI to serve your users relevant content and drive specific actions on your sites.
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26 Squiz DXP Reviews

4.3 out of 5
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26 Squiz DXP Reviews
4.3 out of 5
26 Squiz DXP Reviews
4.3 out of 5

Overall Review Sentiment for Squiz DXPQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Education Management
AE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Squiz DXP?

We have control over the visual display and the team at Funnelback is open and receptive to product enhancements. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

Some features we would like to utilize require dedicated hosting which was not as transparent during to contract stages. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

We have targeted results for terms, more in-depth analytics to make business decisions, and accessibility auditing for indexed pages. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
AA
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Squiz DXP?

Integration is easy. Fairly robust set of features with easy-to-use dashboard. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

It could be unique to my instance but there's rook for improvement with tuning. Also, wish there were better training tools. Modules instead of a huge document would be really nice. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Needed a search replacement--this does the trick really well. Easy interface, great support. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Squiz DXP?

We have a brand new account manager, Alanna, and she's been great to deal with. Few changes occur over the last few months including MSA renewal and staff turn over. So we met face to face and that helped to re-connect. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

So far so good, i can't really say we experience anything negative. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

We're trying to make the most out of a tool we haven't really looked into. So looking forward to optimise our internal search results through the various features offered Review collected by and hosted on G2.com.

Paul G.
PG
Deputy Director - Marketing & User Experience
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Squiz DXP?

Contextual and facets for navigation filtering Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

Lack of control of total experience of our website as reliance on support teams Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

Be clear on your requirements and experience target state Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Course search experience Review collected by and hosted on G2.com.

MR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Squiz DXP?

The team is really a pleasure to work with. They are friendly and responsive and experts in their field. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

I wish all of my vendors were as capable and reliable as the team at Funnelback. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

I wholeheartedly recommend the Funnelback team if you are looking for a great customized search experience, search analytics, and help to identify accessibility issues. Their team is very responsive and extremely friendly and supportive. They are on the cutting edge of search technology and constantly working to improve their product. They consistently ask for feedback about how they can make the product better for us, but more than that, they actually implement our ideas when feasible. The implementation costs are hefty for a small shop, but Funnelback was one of the best investments I have made for my campus to date. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

They are helping us to provide an in-depth search experience for our users, a critical component for complex higher education communities. They also provide us with great analytic tools for monitoring what content users are looking for and creating better quality web content that is accessible for everyone. Review collected by and hosted on G2.com.

SP
Marketing and Digital Experience Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Squiz DXP?

It has all the flexibility to make our search results as robust and complex as what we want but has an easy-to-use "marketing-friendly" interface which makes it simple for our entire staff to manage search results and compliance issues. The idea of search "Collections" has come in handy on multiple occasions. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

As the product goes through iterations, we've found there are some releases which remove some of the functionality we've come to rely on. However, we've found that bringing the removed functionality to our Funnelback representative's attention has allowed them to bring that functionality back in the next release.

I think the release and upgrade process could be communicated better in regards to when it is being released and what features/fixes come with each. Right now, we rely on our vendor partner to supply us with the information, nothing comes directly from Funnelback. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

Evaluate the different areas of your institution (and third-party apps) you'd like to return results on. The concept of having multiple, separate collections and being able to unify them or display them uniquely in search results is very powerful. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Funnelback was first recommended to our institution as we had some OCR compliance issues. A partner of ours recommended it as it provided an easy-to-use interface which clearly indicated the areas we were not compliant and needed improvement. The accessibility monitoring is in and of itself worth it to purchase this product.

We decided to also implement the search side of the software. Previously utilizing Sharepoint FastSearch, Funnelback is hands-down a superior platform - we didn't realize how cumbersome our search platform was until we saw Funnelback. Review collected by and hosted on G2.com.

Nahid H.
NH
Operations Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Squiz DXP?

Squiz were exceptionally good at building and launching our website. They understood our requirements and translated them into a realistic backlog. Where we hit areas of difference, we had professional and effective discussions to find suitable compromises. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

User Interface was good but heavy, with Java powering the backbone I recall finding this somewhat troublesome at the time. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

Highly Recommended! Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

While working with Department of Primary Industries we integrated squiz to host all internet based services, including the intranet. We felt that this CMS addressed all of our requirements, heavily focused on standards, best practice, highly customizable distributed publishing while allowing for scale. I believe the platform is still being used today, now around 7 years later. Review collected by and hosted on G2.com.

Nicholas H.
NH
Webmaster
Higher Education
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Squiz DXP?

The flexibility. If you can think of it, you can do it in Matrix. From building a JSON backend for our mobile apps to managing thousands of pages, Matrix can do it all. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

The installation process has always been something for server admins to do. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Allowing us to build our website very quickly while not having to worry about if what we want to do it possible. We continually benefit from the power of Matrix in our day to day work. Review collected by and hosted on G2.com.

AJ
Community Manager
Internet
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Squiz DXP?

Great yearly meetings on SDL items for both point of view customers and engineers (SDL Innovate). I like that it is likewise exceptionally adaptable and gives you the adaptability to deal with your consents. The engineer API gives noteworthy access to the hidden information structures. Squiz was the primary system I figured out how to use at this position and its a simple project to explore. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

Squiz's methodology can amaze customers who've had involvement with different CMS. Developers who begin with Squiz need to alter their opinions to see how to make their answers with this CMF. There was a great deal of customize and information control connected with stacking new items into the framework. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Squiz is utilizing the same database structure for a considerable length of time, not on the grounds that its an old structure, but rather on the grounds that the structure was exceptionally sensible from the begining of the venture. Mostly corporate B2C sites with light combinations to eCommerce and other outside frameworks. Review collected by and hosted on G2.com.

Eric D.
ED
Web manager
Government Administration
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Squiz DXP?

SquizMatriix is powerful CMS with lots of features and flexibility. Love the ability to customise everything without touching code. Having multiple completely separate websites within one system and an ability to share content between them is great. It is a very stable CMS, we have been using it for over 9 years without any unscheduled downtime. Review collected by and hosted on G2.com.

What do you dislike about Squiz DXP?

With latest versions it is becoming evident that there is less focus on open source and community and more focus on commercialization and professional development servies. If you don't have knowledge of CMS can get expensive in development. On a technical side as other reviewers noted can get slow if many editors logged in simultaneously, but then that is problem for most CMS products. Upgrades can get complex as well. Review collected by and hosted on G2.com.

Recommendations to others considering Squiz DXP:

Get Squiz to do a demo. You can build fantastic websites on any product but, maintaining them in an easy fashion is what SquizMatrix excels in. Review collected by and hosted on G2.com.

What problems is Squiz DXP solving and how is that benefiting you?

Having a very complex business with variety of external systems and multiple websites, SquizMatrix helps tie it all together and respond quickly (now that we have in-house knowledge) to changes. Review collected by and hosted on G2.com.