Squiz DXP Reviews & Product Details

The customer service crew is outstanding, constantly making sure my requirements are met and problems are resolved as soon as possible. The user experience is significantly improved by the search options' great degree of customizability and accuracy of their results. Review collected by and hosted on G2.com.

The ramp-up time for internal staff was longer than expected and there were a few issues with gaining access to customized features without incurring additional costs. Review collected by and hosted on G2.com.

If you need things out of the box, this will work. Review collected by and hosted on G2.com.

Onboarding, lift and shift of existing experience to Squiz was rocky at best. The Implementation team turned over 4 times before we got the product up and running. Not a lot of custom capability without paying more money and ramp up time for internal staff is long. Review collected by and hosted on G2.com.

Very clean integration options, nicely segmented admin and tuning features, and remarkably flexible and responsive support options. Tremendous team behind both the technology and the relationship management. Review collected by and hosted on G2.com.

We haven't encountered any issues or problems to date; have been happy customers for 2+ years Review collected by and hosted on G2.com.

The customer service team is top-notch. They offer great advice and have a solid history with other client projects that allows us to make informed decisions on what we need for our own projects. The site search feature they implemented has improved usability for our site by a mile. Users comment on how much easier our site is to navigate with the new search feature. I personally have found the new site search feature has improved my ability to determine what content should be shown more prominently to our users and what content should be deleted. I am able to take the accessibility and QA insights to our users to fix issues in our content as well. Review collected by and hosted on G2.com.

The customization can be overwhelming but once you get the hang of it it's great. Review collected by and hosted on G2.com.

Ease of Best Bets, Curation Configuration. Review collected by and hosted on G2.com.

The faceted SERP results have not been that useful for us. Scoping facets to a given subdomain has proven difficult. A simple request to send us a list of current "subdomains crawled" went unanswered... We finally resolved the matter on our own, Review collected by and hosted on G2.com.

Very simple to get started with the basic features. Indexing was easy to setup, the templating system is familiar, and the Content Auditor is a very useful feature. The documentation is complete and extensive which is a joy for anyone setting this up. There are so many useful features included in Funnelback, and although we're only using a tiny subset right now, having useful and descriptive documentation means that we can explore more options once we have become familiar with the platform. Review collected by and hosted on G2.com.

The admin panel is a little confusing during first use, but I suspect this is just to my (current) unfamiliarity with it. With the number of features Funnelback has, I'm not sure if there is a better way of laying them out. Review collected by and hosted on G2.com.

The product just seems to work with minimal configuration. Being able to make changes to live content improving the user experience immediately. Review collected by and hosted on G2.com.

The difficulty in integrating with other systems. The admin interface needs some work it can be clunky/buggy. Would be useful if it gave hints and tips as you went/during creation of collections etc. Having to do some tasks via the command line. Would to see a useful message explaining why a crawl failed. Review collected by and hosted on G2.com.

The Funnelback support team is fast to respond to requests that usually involve pointing us to appropriate customization settings or reporting tools. They have also been very responsive when we need configuration changes (we are in shared cloud hosting) or even in making suggestions for handling requests and answering inquiries that come from our content owners. Review collected by and hosted on G2.com.

What I dislike is more about the shared hosting than the product itself. There are some limitations as to when configuration changes can be made and re-crawls can be done. I know this is more about keeping us and the other clients from having performance issues. Review collected by and hosted on G2.com.

The tool allows you to see how multiple different websites score on accessibility and easily allows you to see which pages are the worst offenders. You can breakdown each page individually and see the source code of the page so you know exactly where the issue is located. Review collected by and hosted on G2.com.

There is no way to filter out pages that you don't want to see for a specific session. We have some pages that show up in the tool multiple times and they will take up pages and pages with no real way to filter out/ignore pages we don't want to see. Also, sometimes the UI can be quirky especially the side accordion/menu when you're doing a view source of a page and trying to find errors of different types. Review collected by and hosted on G2.com.

We have control over the visual display and the team at Funnelback is open and receptive to product enhancements. Review collected by and hosted on G2.com.

Some features we would like to utilize require dedicated hosting which was not as transparent during to contract stages. Review collected by and hosted on G2.com.