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Square Appointments Reviews & Product Details - Page 2

Square Appointments Overview

What is Square Appointments?

With Square’s appointment scheduling software, customers can always access your availability and book their appointment online. Easily keep your schedule open and attract new business—even when you’re done for the day.

Square Appointments Details
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Product Description

With Square’s appointment scheduling software, customers can always access your availability and book their appointment online. Easily keep your schedule open and attract new business—even when you’re done for the day.


Seller Details
Seller
Block
Year Founded
2009
HQ Location
Oakland, California
Twitter
@Square
307,426 Twitter followers
LinkedIn® Page
www.linkedin.com
16,000 employees on LinkedIn®
Ownership
NYSE:SQ
Total Revenue (USD mm)
$9,497
Description

Square is a financial services and mobile payment company that provides a range of tools for businesses to accept payments, manage sales, and streamline operations. Founded in 2009, Square offers point-of-sale systems, payment processing solutions, and business management software designed for businesses of all sizes. Its user-friendly interface and robust features make it a popular choice for merchants looking to enhance their payment capabilities and improve customer experiences. For more information, visit their website at https://squareup.com.


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Recent Square Appointments Reviews

Kelsey R.
KR
Kelsey R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simple easy!"
The appointments are easy to set up and check out. It also allows you to send appointment reminder texts! Pretty great for our first system. -massa...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Square Appointments Review"
Ease of use, customer support, frequency of use
Cindy S.
CS
Cindy S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best integration for a novice like me!"
I love that I don't have to do all the work. Once things are set up it allows the client to schedule and automatically sends an email with the zoom...
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37 Square Appointments Reviews

4.3 out of 5
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37 Square Appointments Reviews
4.3 out of 5
37 Square Appointments Reviews
4.3 out of 5

Square Appointments Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Square AppointmentsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
NS
Secretary
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Square Appointments?

I like the Internet access of external clients, each user can create a reservation for my services and products without me being aware of the system, options for all needs. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

Integrating code in the page by CSS is difficult, sometimes it does not integrate well. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

Each user adds an appointment to my calendar and I review everything scheduled in the morning, I contact my client days before to confirm the appointment. Review collected by and hosted on G2.com.

Adam H.
AH
Paralegal
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Square Appointments?

Square Appointments is very user friendly for both the user/admin AND the client! Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

I've had trouble in the past connecting to apps like Zapier, but it has since been resolved. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

I have replaced Calendly with Square Appointments which eliminates another monthly expense for my business. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Square Appointments?

I enjoy how easy it is to schedule appointments with online clients to help avoid cancellations for online appointments. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

The user experience on the website for be improved and made easier to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Square Appointments:

Start with square. It's free and easy to get started with right away. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

Reducing cancellations and no-shows for online calls. Helps with organization as well. Review collected by and hosted on G2.com.

Ginger S.
GS
Social Media Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Square Appointments?

I like its all-in-one package and somewhat ease to setup. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

Was about to go live when we realized Coupons are not supported in the Square Appointments module! Trying to launch a start-up service business, that is an easy way to get attention via ValPak, ads, etc. I was very disappointed that it coupons and gift certificates were not supported. Also, sync with QB desktop required an add-on. Crazy. Review collected by and hosted on G2.com.

Recommendations to others considering Square Appointments:

Great all-in one booking and payment processing tool. Be sure you do not plan to use gift certificates or coupons once you get started. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

I am working with a client to do online booking for his new subsidiary for a home service business. The convenience of the setup for potential clients was great, low office labor costs and easy bookings direct with clients. Review collected by and hosted on G2.com.

Caleb C.
CC
Sole proprietor/Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Square Appointments?

The concept, it shows when im available and not. It allows the client to select the services needed and how long each service will take so they know if there's enough time for me to see them that day or not. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

I wish there was more flexibility with how services that vary in length, like landscaping services, are booked. It only allows for one period of time to be entered requirung me to build a 2 hour, 4 hour, 8 hour service listing for the same service with the project size varying only. Review collected by and hosted on G2.com.

Recommendations to others considering Square Appointments:

If you have services that ate taeacertain amount of tieandwithfixed costs you should bring this in to help attract customers Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

I had hoped it would bring me me more clients, the ones. Who want to book the service but don't have time for a text, email, or call.. Review collected by and hosted on G2.com.

Caitlin G.
CG
Caitlin LMT Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Square Appointments?

It's Great both on my professional end and my clients in ease and accessibility. I love that I can take payments right online and save them for future visits. I also love getting feedback from my clients after their services. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

Nothing really, just that I can't put a service in for 0 time which is needed for my add on services. Review collected by and hosted on G2.com.

Recommendations to others considering Square Appointments:

Its a great system thats very easy to use but also very customizable to your companies needs. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

Allows clients to book online and I get to enforce my cancellation policy better. Being able to avoid big fees by purchasing gift cards, and instead being able to sell them right online. Review collected by and hosted on G2.com.

Tammi K. B.
TB
Receptionist
Restaurants
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Square Appointments?

Something I like very much about this application is that I can have a tool where I can schedule the appointments with all our clients very easy, just with a couple of clicks, I can schedule schedules, days, create alerts, personal notifications, send to our customers, all kinds of reminders about your appointments, if they wish, they can always see the schedule we have scheduled, and look at the open spaces we have to schedule their appointments without any difficulty, and when they call us to make a reservation and they have a bit more detailed information about what they really want to do, this avoids some time, employees and customers, in many ways Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

It may be a bit limited to edit some features, I would like this application to have more customization options, with which I could create my own way of working, and not do it specifically as this tool says, another thing I do not like is that It has hundreds of additional features, and I do not know how to use them, and on the internet, you do not find anything about it, there is a lot of documentation and information on the part of the owners of the application to guide their clients in a better use of this tool. Review collected by and hosted on G2.com.

Recommendations to others considering Square Appointments:

A very complete tool to schedule all types of appointments in any workplace, is a system that can automate this type of tasks anywhere, avoiding using obsolete methods of reservation. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

With this application, we have solved different problems that we had in our restaurant, we can control the schedules of appointments or reservations previously scheduled in a better way, since we have in a virtual calendar within the application all the reservations that have been made, with specific details of each one of them, this avoids us having some inconveniences that we had previously, in some crossings of schedules, here it is almost impossible that this happens. Review collected by and hosted on G2.com.

Sarah Jane P.
SP
Hairstylist Apprentice
Cosmetics
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Square Appointments?

Super easy to use. Convenient app and website to create and delete appointments. Also convenient to have Square Pay partnered as well. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

I do not dislike anything about square appointments so far. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

Benefits are being able to multitask with one app or website. Review collected by and hosted on G2.com.

Kimberlee B.
KB
Owner, Master Esthetician, Makeup Artist, Laser Tech, Lash Tech
Cosmetics
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Square Appointments?

I was hesitant at first thinking I would not be in control of my calendar. As soon as someone makes an appointment online you are notified and have a control whether to accept or decline the appointment. You could also add on no show cancellation policy protection.

which allows the client to put their credit card in which you do not see, and charge is it if they don't show up provided you have the policy clicked off and your terms clearly written. Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

It does not let you book more than one appointment in advance for the same client. For example I have clients with recurring appointments every few weeks. That wouldn't be a game-changer if they could enable that feature. Review collected by and hosted on G2.com.

Recommendations to others considering Square Appointments:

Don't view it just as a credit card processing system. It's a client management system, a calendar in system, it tracks the taxes that you owe if you are retail seller oh, it will also track your employees hours commission Etc., as well as being a marketing product. Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

It allows me to be working on a client and make an appointment simultaneously. Review collected by and hosted on G2.com.

BS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Square Appointments?

Hard to pick one thing I like best -- clients can see schedule and book online which reduces phone calls considerably; sends automatic confirmations and reminders that can be personalized for each client or use a standard message that's easy to change; open the booking in studio and all customer history and notes is right there; I can check my calendar and book appts from any computer or phone wherever I am; extremely easy to personalize at every level, from messaging to pricing to booking, etc. easy sync with website. Feels like I have a personal full time secretary! Review collected by and hosted on G2.com.

What do you dislike about Square Appointments?

I would like to be able to separate active clients from inactive in directory Review collected by and hosted on G2.com.

What problems is Square Appointments solving and how is that benefiting you?

As a one-person salon, I'm not able to answer the phone whenever it rings. Now clients can check availability, book online, change appointments, etc. without playing phone tag or text tag. This alone has reduced my personal phone time by at least 80 percent -- now I have the time to follow up with new or potential clients with questions. I can check my calendar, book appts, make notes from anywhere with any computer or phone. Confirmations and reminders are automated, I can coordinate email campaigns with my client list, the benefits are endless... I feel like I have a personal 24/7 secretary. Review collected by and hosted on G2.com.