Top 10 Sprinklr Service Alternatives & Competitors

Top 10 Alternatives to Sprinklr Service Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,224)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Sprinklr Service, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Better at support
More usable
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Contact Center Quality Assurance
Contact Center Knowledge Base
Social Customer Service
Live Chat

Genesys Cloud CX
By Genesys
4.4/5
(1,530)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Sprinklr Service, Genesys Cloud CX is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Sprinklr Service:
Contact Center Quality Assurance
Speech Analytics
Chatbots
Social Customer Service
Live Chat

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Sprinklr Service, NiCE CXone Mpower is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Contact Center Quality Assurance
Speech Analytics
Contact Center Knowledge Base
Help Desk

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LivePerson
By LivePerson
4.3/5
(209)
Product Description
Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.
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Reviewers say compared to Sprinklr Service, LivePerson is:
Slower to reach roi
Better at support
More usable
Categories in common with Sprinklr Service:
Conversational Commerce Platforms
Digital Customer Service Platforms
Conversation Intelligence
Chatbots
Social Customer Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,787)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Sprinklr Service, Zendesk for Customer Service is:
Slower to reach roi
More usable
Better at support
Categories in common with Sprinklr Service:
Conversational Commerce Platforms
Digital Customer Service Platforms
Chatbots
Social Customer Service
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,717)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Sprinklr Service, Freshdesk is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Help Desk
Customer Self-Service

Sprout Social
By Sprout Social
4.4/5
(6,210)
Product Description
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale.
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Reviewers say compared to Sprinklr Service, Sprout Social is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Sprinklr Service:
Social Customer Service

FreshChat
By Freshworks
4.4/5
(493)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Reviewers say compared to Sprinklr Service, FreshChat is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Sprinklr Service:
Chatbots
Social Customer Service
Live Chat
Customer Self-Service
AI Customer Support Agents

Gladly
By Gladly
4.7/5
(1,100)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Sprinklr Service, Gladly is:
Slower to reach roi
Easier to set up
Better at support
Categories in common with Sprinklr Service:
Digital Customer Service Platforms
Social Customer Service
Live Chat
Help Desk
Contact Center