Sprinklr Marketing Reviews & Product Details

firstly, unique customer view

secondly, cross channel capabilities

third, collabration features

fourth, easy to use

and lastly, advanced reporting and easy of implementation Review collected by and hosted on G2.com.

first, complexity of setup

second,performance issues

third, overwhelming of small teams

fourth, customer support challenges

and lastly, customization limitations Review collected by and hosted on G2.com.

The capability to manage campaigns across multiple channels through a single interface simplifies campaign management and tracking. Additionally, having a responsive support team that promptly assists with any questions or issues enhances the overall experience. Review collected by and hosted on G2.com.

Many users find it challenging to learn, while some feel that the customization options are limited, which can be frustrating. Additionally, reports are often inconsistent and unresponsive. Users have also experienced lag and slow performance, which can impact productivity. Furthermore, the high cost makes it less accessible for small businesses. Review collected by and hosted on G2.com.

Sprinklr Marketing has been great for keeping track of multiple campaigns running for multiple teams. The ease of tracking campaigns requests and the tasks associated with those really is a game changer. The workflows and automations not only keep everyone on track, but also build in safeguards for compliance and finance functions. Once we got implementation close to right, we really saw a lot of benefit. Review collected by and hosted on G2.com.

Sprinklr Marketing is billed as having the ability to plan your entire content and paid workflow. It does not. Frustrating limitations around any paid function exist throughout the platform. It is built for content creation and publishing workflows. Period. Paid functions are an add on, and are far more limited that the content/organic side. Some features seem to halfway finished when it comes to paid, like someone forgot that people use Marketing for paid planning as well. Planning paid/dark content is just nearly impossible. If your functions are content/organic-first, you might never notice some of these problems.

Sprinklr Marketing is incredibly difficult to setup and integrate. This is partially because of very poor documentation, and partially because it feels like no one in Sprinklr products or support fully understands what it is even capable of. The default setup they walk you through likely will not serve your needs - and any training or documentation on how to work through it yourself doesn't exist. I would see references to featuers in knowledgebase and ask our reps about it, only to be told things weren't possible. And then realize while trying to solve a problem myself it was possible. It was over a year since initially beginning the project that we were able to see benefit, and that was because I figured out solutions on my own and badgered our reps to fill in the blanks until i was able to build it like i wanted. Review collected by and hosted on G2.com.

THEIR TOOLS ARE BEST IN CLASS FOR MARKETING AND ADVERTISMENTS OF SEVERAL SOCIAL MEDIA PLATFORMS ALL AT ONCE Review collected by and hosted on G2.com.

nothing as such for now, the tool works perfectly good.. I don't think there's any issue as of now.. Review collected by and hosted on G2.com.

The work and quality of as really inspiring and effective Review collected by and hosted on G2.com.

The work was good but the friendship and vibe was not upto mark Review collected by and hosted on G2.com.

I found it comparatively very easy to explore and the outputs are completely fabulous. Review collected by and hosted on G2.com.

Nothing bad about it....all good and a must explorable one. Review collected by and hosted on G2.com.

As a regulated business, Sprinklr has become the backbone of our Social Media operations and governance over a number of years. The best thing about Sprinklr Marketing is being able to empower internal teams and external agencies to carry out key social media workflow tasks in a safe and controlled way - ultimate confidence in collaborative working and output across teams is key for a business like ours. Review collected by and hosted on G2.com.

The only down-side is when a Social Platform doesn't yet provide API access to 3rd parties for a new product (i.e. a new ad product or creative format for publshing) then we are unable to carry out a desired action safely within Sprinklr and have to carry out the task natively. However, this is not a Sprinklr specific issue - if API access is not yet available, it won't be available to any Social Media Management Solutions in the marketplace (Sprinklr or their competitors). Sprinklr are however generally the fastest to deploy new functionality due to their close relatioships with the Social Platforms and their excellent (and super-speedy) Product Team. Review collected by and hosted on G2.com.

With marketing tool, i can track all the planned posts on various platfrom in a single UI and easily understand the engement and traffic data. This also help optimize the time and effort required and ensures consistency across brand handles for any offers/ deals Review collected by and hosted on G2.com.

The tool works as per our requirement and dont have cons for our current need Review collected by and hosted on G2.com.

Sprinklr marketing has been the best social media tools in market, with a very userfriendly interface. Their post schedule option has been very helpuful and saved us a lot of time Review collected by and hosted on G2.com.

Cost felt a bit on the higher side for smaller companies, more number of features takes a bit of time to get a hang of it and also lag during peak hours Review collected by and hosted on G2.com.

I like the Smart Insights in the listening dashboard. Review collected by and hosted on G2.com.

Most everything else. It's so difficult to understand and what we were showed in sales calls versus what we have are two very different things. I have spent months working through trainings and get my team up and running. I have had various different tech people try to help me and yet at about almost a year since implementation, we are still trying to figure out how to use the system. Review collected by and hosted on G2.com.