Spotnana has a very easy-to-use interface for booking travel including flights and hotels. It was also very easy and intuitive to make changes. For time sensitive changes, I found the customer service representative to be especially very friendly and helpful. Review collected by and hosted on G2.com.
When it comes to making changes at the last minute, for example due to flights getting delayed, it wasn't clear whether I should be contacting the airline directly, or contact Spotnana. Review collected by and hosted on G2.com.
78 out of 79 Total Reviews for Spotnana
Overall Review Sentiment for Spotnana
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I love how easy everything feels and I've had incredible experiences with the live human agents that help me modify my bookings. I had an experience in Boston last year where I was supposed to go to New York, Boston, and then up to Maine but the New York clients had to reschedule and the Maine travel got interrupted so I neded up having to stay in Boston for the full week. The Spotnana team were incredible and helped me get everything rearranged so I didn't lose hotels or money on the reservations. Review collected by and hosted on G2.com.
So far, there is nothing I've found that I dislike about the platform. Review collected by and hosted on G2.com.
Hotel, flight,and car info all in one place and easy to use. I like how you can "add to trip" and store all the info in an organized folder. The options and filters it provides when searching are great too. Much better than other system's I've used mostly because of clarity, ease of use, and speed. Review collected by and hosted on G2.com.
Sometimes flights disappear (ex, a delta flight disappearing from spotnana but it's still available on the delta app so i know it isn't full but I can't book it) Review collected by and hosted on G2.com.
The customer service team was really helpful and responsive in changing my bookings and the issues I faced during my previous booking. Great experience overall. Review collected by and hosted on G2.com.
Not much to say, had a great experience overall Review collected by and hosted on G2.com.
I love that Spotana is just like any other of your favorite day to day apps. Is super easy to use and navigate. for someone who travels a lot like me, it is greatly appreciated that everything can be done within the app. I also really like that evey change to your itinerary, you get timely updates and they also add your loyalty programs making it easier to get your perks at you fav airline/hotel. Just awesome! Review collected by and hosted on G2.com.
Not much really, the app has crashed a few times but may be because I was pushing too hard on wanting to update some account information. Review collected by and hosted on G2.com.
I like the user interface of Spotnana via desktop. It's easy to manuever to certain pages, as needed, and it has a clean feel with colors and graphics. Review collected by and hosted on G2.com.
I've yet to encounter anything that has caused me to dislike Spotnana. Review collected by and hosted on G2.com.
I really like the Seat1A service. It has been very much white glove service and has helped to much in taking over stressful travel situations. I also love how easy it is to communicate with the team at the push of a button! Review collected by and hosted on G2.com.
One thing I do dislike is there has been a one off where I did catch a mistake made with one of my bookings that had I not looked over would have been really difficult to deal with. Review collected by and hosted on G2.com.
Booking flights and hotels with Spotana is quick and straightforward. I've never had to look up a guide because the UI and navigation is very intuitive. The UI is better than other travel management software I have used. The one time I contacted customer support the agent was helpful and accomplished what I needed help with. Review collected by and hosted on G2.com.
Sometimes it takes a second for the flights and hotel options to load when searching. The lag isn't bad and the same thing happens for other travel management software so it might just be inherent latency in fetching/aggregating the results across sites. My customer support interaction was very pleasant but it did take a fair amount of time for a request (rescheduling flight) that I thought would be very straightforward. Review collected by and hosted on G2.com.
Ease of Use / Customer Support Always easy to book / do exepnses. Review collected by and hosted on G2.com.
I wish the monthly reports were automated and sent to my email. Also when I enter a guest in the platform it should be as easy to drop down and change status from Guest to Emplyee so I don't have to rebuild the person profile. Review collected by and hosted on G2.com.
