Spotler Mail+ Reviews & Product Details - Page 17

We have multiple campaigns running from multiple accounts, and no email calendar year is the same as the next. Not sure any other product could handle that as well as Pure360 does.

The product is great, the new HTML builder is smart, and the delivery tester is very reliable. I like the reporting which not only provides detailed insights but also gives us a general overview.

The segmentation tool is better than other products I’ve used. Because of this, it’s great for Marketing Automation-based campaigns and useful for collecting/updating preferences from subscribers.

The support service is one of the best I’ve experienced, and the personal touch with account managers has been beneficial; sometimes I’ve been able to get quick changes implemented sooner, and this is priceless. They are also very patient and accommodating whatever situation arises.

The free seminars with learnings and recommendations are very handy and it’s a great way to meet the team. Review collected by and hosted on G2.com.

Dislike’s a bit of a strong term, but the one thing that would help is if they had a larger tech and design team. They have a great team at the moment and do wonders with what they have, but more tech would be beneficial. The other is reporting on automated content; I think there are some limitations related to this that require a more bespoke package which comes at an extra cost. Review collected by and hosted on G2.com.

The ability to personalise content based on user browsing (We're still working on this, but can see the potential). Also the basket recovery system has worked really well for us. Review collected by and hosted on G2.com.

The web app can be a bit 'buggy' when being used by multiple users. Review collected by and hosted on G2.com.

Great features and quick to respond. Also they sometimes do seminars about digital marketing. Review collected by and hosted on G2.com.

Sometimes figuring out how to use their automation can be a little confusing but they're always on hand to help with that. Review collected by and hosted on G2.com.

I've been using pure360 for almost 10 years. They really do have the most fantastic customer service team ever. If you've got a problem they will do their utmost to solve it quickly and efficiently. The account managers are also super helpful, calling to check-in every so often and giving pointers and advice and are always at the end of the phone or email if you need them. Review collected by and hosted on G2.com.

The only downside I can think of is that at busy times (such as Christmas) when everyone is sending emails the system can slow down a little which can sometimes affect time sensitive campaigns that need to be sent at a specific time. Review collected by and hosted on G2.com.

The software platform itself is quite intuitive and overall the support and account management was good. Review collected by and hosted on G2.com.

Unfortunately, the 'industry leading' contact data that is required for the automated email nurturing was poor quality to non-existent for the scientific market. This is a very niche area so we made our concerns known before signing an amended contract which gave us a 3-month month cancellation clause. I would strongly suggest that anyone looking to trail CommuniGator also adopts the 3-month break clause to validate the claims without committing to a 12 month contract. We are currently paying for the 3 month trial (without actually using the service) as CommuniGator did not feel a refund was in order despite the software not being as sold. Review collected by and hosted on G2.com.

In the first year we increased our email sends by 200% and open rates improved by 7%. We are still receiving positive email campaign results and the Pure system helps us keep our customers engaged. Year on year we send 100% more emails to our customers. The system is user friendly and simple to use to schedule emails, report on them and tailor them to reach our customers with the right message at the right time. Review collected by and hosted on G2.com.

The reporting system is good but needs to show at a glance snap shot of results, however the system shows in-depth reporting of each email sent. Review collected by and hosted on G2.com.

The user interface is very easy to navigate, and is not cluttered with a lot of buttons and options that make the use of it too complicated. The setup process was very easy and there is excellent customer service that drive your through everything, so this is a great choice if you have never had experience with marketing automation before. Review collected by and hosted on G2.com.

The loading time when working on admin console tends to be very long - 4-5 seconds. This has no impact on the clients, just tends to be annoying when you're used to work on faster platforms. Review collected by and hosted on G2.com.

The support team have been great. They always respond and continually keep you updated throughout the process. Review collected by and hosted on G2.com.

The pop ups on the right hand side can be a pain Review collected by and hosted on G2.com.

Pure360 has such great customer service. They are friendly, informative and most importantly, rectify any issues almost immediately. They also follow up on any queries until you are completely happy with the outcome. I even got a personal email from one person there wishing me luck before my campaign went out! Review collected by and hosted on G2.com.

The testing feature sometimes takes longer than I would like but this is only during the busier periods. Review collected by and hosted on G2.com.

I come from an angle where I only need to get in touch when something is not working with the platform or there are user queries around functionality etc, and I have to say we really don't need to get in touch very much at all! But what I like is that when I do, someone is always quick to respond. I always feel the issue is dealt with extremely well, that I have received a very thorough explanation, everything is made very clear and also told how any issues will be addressed or why something happens like it does. Suggestions are also often made as well about how things can be adapted to improve deliverability so they really do think outside the box. I always trust that our needs are understood and our account is professionally managed. Review collected by and hosted on G2.com.

In my time dealing with Pure360 I haven't really encountered any major "dislikes". I guess the only thing I could say is that our Account Manager knows our account so well that when he is off we don't always get the same level of support, although I do feel that is getting better. Occasionally around busy times (Black Friday etc) there have been issues when things become very slow to send but I also feel that has seen improvement. Review collected by and hosted on G2.com.