The service from the staff is exceptional, and the platform is super easy to use. It made the various types of parental leave and how I was getting paid during leave very easy to understand. The forms that are required to be filled out are also easy to complete through their tool, and everything stays in one place so it's easy to access and find later. Review collected by and hosted on G2.com.
I didn't have a downside. It was a great platform! Review collected by and hosted on G2.com.
151 out of 152 Total Reviews for Sparrow
Overall Review Sentiment for Sparrow
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My leave specialists were incredibly attentive in making sure I had everything I needed. When there was a question of my potential leave starting early due to a pregnancy complication my specialist was empathetic, gave me words of encouragement and even told me a positive outcome that took place for his wife when something similar happened. The empathy and words of encouragement were appreciated!
The process was very easy and allowed for me to be stress free while all of my paperwork was filled out. I had a negative experience at a former employer where they did not understand my states laws around leave so I went into this originally stressed out I would have to fight to get my leave like last time. I was so happy to learn they did everything to ensure I had the leave structure I wanted and legally expected! Review collected by and hosted on G2.com.
The only negative I ran into is that my leave specialist changed multiple times. I had 3 people in total in the end, but this is obviously not something that can be controlled for if someone leaves. Review collected by and hosted on G2.com.
Having a real person I could talk to via email or call that could answer all of my many questions in a prompt manner. There's so many components and confusing elements to taking leave that would have been very challenging to navigate by myself. I felt that Sparrow helped me understand and optimize my options! Review collected by and hosted on G2.com.
The only thing I can think of is perhaps having slightly better visibility into Sparrow's communications with my HR department. But that is a nitpick because I really have nothing bad to say about my experience! Review collected by and hosted on G2.com.
Using Sparrow made the whole process of taking my leave so much easier. They are very knowledgeable and always available for questions. They have a very quick response time. I don't have a single negative thing to say about my experience with Sparrow. The representative I worked with (Lisa) was amazing. She was very informative and friendly, always eager to help. Review collected by and hosted on G2.com.
I didn't experience anything negative at all while working with Sparrow Review collected by and hosted on G2.com.
As the company LOA administrator, I process anywhere from 10-20 leaves per year. Sparrow has been an amazing partner for end-to-end employee managemet. We have a dedicated leave specialist team who render top-tier concierge services from employee intake, filing all necessary state and private disability insurance claims, coordinating with medial proivders, etc... The implementation process was very straight-forward and only took 4-5 weeks from the initial conversation to our first employee leave. I couldn't recommend them more. Review collected by and hosted on G2.com.
I wish we had a dedicated 1-2 leave specialists for our account so that the number of contacts could be a bit more manageable. Review collected by and hosted on G2.com.
I loved that Sparrow took care of all the administrative paperwork needed before and during m y maternity leave. I didn't have to worry about what needed to be done as they would reach out to me timely when something was required from my side. Review collected by and hosted on G2.com.
There is nothing I disliked about Sparrow. Review collected by and hosted on G2.com.
2 things were most helpful as a second time mom going through the birthing and postpartum process a second time: 1) reminders and alerts - I didn't have to worry that I was missing something while being sleep deprived and focused on the baby. 2) customer support with the relationships that were difficult to navigate individually the first time. I spent my time being a mom <3 Review collected by and hosted on G2.com.
No downsides to report. I think if I had been a first time mom I may have been a little anxious by the outreach leading up to the birth, and that could be cause for anxiety to first time moms who don't know what's coming, but I welcomed the communications even at the hospital because it allowed me to handle my work first and completely move on when she was born. In for a penny, out for a pound, or 7! Review collected by and hosted on G2.com.
I liked how they took ownership of my leave documentation and seeking family leave benefits. I worked 1:1 with a Sparrow support member who met wtih me virtually to review the leave process, letting me know all the information she needed from me to submit leave papers on my behalf. Other than confirming my leave dates when they happened, I didn't have to worry about sending any documentation to my state's paid leave. Review collected by and hosted on G2.com.
I found some of the initial instructions to be confusing and had to clarify and ensure that they made sense for my state. Additionally, I had to follow up with them when I didn't initially get paid my family leave benefit. I wish they had checked and looked into it. Review collected by and hosted on G2.com.
Sparrow was instrumental in submitting all of my paperwork to my state when I went out on parental leave. This took a huge load off of my plate & saved me from the headache that comes with filing paperwork. Review collected by and hosted on G2.com.
I suspected a payment issue while I was on leave that resulted in me being underpaid. Had I not looked into this matter myself, I am afraid it wouldn't have been caught by Sparrow. I spent quite a bit of time confirming my suspicion & making my case. Review collected by and hosted on G2.com.
My leave specialist was so helpful with initiating my leave. He responded quickly to all of my emails so I never had to worry. The Sparrow website was also easy to use and made it simple to see the status of my documents and requests. Review collected by and hosted on G2.com.
I didn't have any problems with Sparrow, Review collected by and hosted on G2.com.
I love that my employees contact with one person from the beginning of their leave to the end. It's a much more comfortable feeling to have a direct point of contact versus calling a 800#. Review collected by and hosted on G2.com.
I cannot think of a downside however it would be nice to see some statistical reports. Review collected by and hosted on G2.com.
