Save to My Lists
Claimed
Claimed

Sparrow Converse Reviews & Product Details

Sparrow Converse Overview

What is Sparrow Converse?

Sparrow is an omnichannel contact center technology that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. By integrating and consolidating customer data from multiple channels, Sparrow enables agents to have a comprehensive understanding of each customer's history, preferences, and previous interactions. This empowers agents to deliver personalized and efficient customer service, as they have a holistic view of the customer's journey and can provide relevant and accurate assistance. Furthermore, Sparrow likely offers features such as real-time monitoring of customer interactions, automated routing of inquiries to the most suitable agents, analytics and reporting capabilities, and integration with customer relationship management (CRM) systems or other business tools. These functionalities help contact centers optimize their operations, improve customer satisfaction, and streamline their communication processes across various channels.

Sparrow Converse Details
Show LessShow More
Product Description

Sparrow is an omnichannel contact center technology that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. By integrating and consolidating customer data from multiple channels, Sparrow enables agents to have a comprehensive understanding of each customer's history, preferences, and previous interactions. This empowers agents to deliver personalized and efficient customer service, as they have a holistic view of the customer's journey and can provide relevant and accurate assistance. Furthermore, Sparrow likely offers features such as real-time monitoring of customer interactions, automated routing of inquiries to the most suitable agents, analytics and reporting capabilities, and integration with customer relationship management (CRM) systems or other business tools. These functionalities help contact centers optimize their operations, improve customer satisfaction, and streamline their communication processes across various channels.


Seller Details
Year Founded
2016
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®

Maliya E.
ME
Overview Provided by:
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Sparrow Converse Media

Answer a few questions to help the Sparrow Converse community
Have you used Sparrow Converse before?
Yes
G2 reviews are authentic and verified.

There are not enough reviews of Sparrow Converse for G2 to provide buying insight. Below are some alternatives with more reviews:

1
JustCall Logo
JustCall
4.3
(2,092)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
2
Close Logo
Close
4.7
(1,639)
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
3
Zoho Desk Logo
Zoho Desk
4.4
(6,247)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
4
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(5,609)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
5
Automation Anywhere - RPA | Robotic Process Automation Logo
Automation Anywhere - RPA | Robotic Process Automation
4.5
(5,494)
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.
6
Freshdesk Logo
Freshdesk
4.4
(3,501)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
7
Intercom Logo
Intercom
4.5
(3,341)
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
8
Nextiva Logo
Nextiva
4.5
(3,301)
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
9
Talkdesk Logo
Talkdesk
4.4
(2,412)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
10
Front Logo
Front
4.7
(2,254)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Show More