Sophos Firewall Reviews & Product Details

Sophos Firewall provides comprehensive next-generation firewall protection powered by deep learning and Synchronized Security. Offering unmatched insights, Firewall exposes hidden user, application, and threat risks on the network and is unique in its ability to respond automatically to security incidents by isolating compromised systems with Security Heartbeat.

Product Website

Seller

Sophos

Discussions

Sophos Firewall Community

Overview by

Justin Han

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Sophos Firewall Media

XG Control Center v17.5

Official Downloads

(3)

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William E.

CIO

Small-Business (50 or fewer emp.)

3/31/2026

"Cloud-Managed, But Lacking Modern Network Management Improvements"

1/5

What do you like best about Sophos Firewall?

Sophos Firewalls has two major advantages: it’s a cloud-managed firewall, and it provides good customer-facing reports. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Sophos firewalls haven’t changed much in terms of functionality in years. The configuration may come with a newer UI, but underneath it still feels like the same basic firewall.

What’s been most frustrating for me is that there still isn’t a straightforward way to manage VoIP—an extremely common part of any modern network—without having to drop into the CLI backend and disable VoIP inspection. It ends up being an all-or-nothing setting: either it’s on or it’s off.

I’ve run into a similar limitation with DHCP options. Yes, the feature exists and it has been added, but it’s still very basic and doesn’t really support more modern management approaches for other devices, like Unifi APs. Review collected by and hosted on G2.com.

William G.

Ingeniero Soporte

Computer & Network Security

Mid-Market (51-1000 emp.)

3/10/2026

"Complete traffic control with robust policies, NDR, and DNS protection"

5/5

What do you like best about Sophos Firewall?

It is a very comprehensive device that helps perform all traffic control. It features robust policies for web control and application control. Additionally, with its new NDR utilities and DNS protection, it proves to be very useful. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Some reports are a bit complex to understand, which is why it is necessary to download different ones to be able to understand the threat. Review collected by and hosted on G2.com.

Mahesh C.

Head IT- Infrastructure

Enterprise (> 1000 emp.)

3/4/2024

"Great UTM and Easy for Network Administration"

4/5

What do you like best about Sophos Firewall?

The product offers a comprehensive set of features, including firewall capabilities, load balancing, SD-WAN, application filtering, and web filtering. Its administrative interface is user-friendly, making it easy to implement and manage. SSL VPN is supported, and the reporting tools provide insights into daily usage. Integration with other systems is straightforward, and the support team is available 24x7 with an escalation matrix in place to address any issues promptly. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

I have been using the Sophos firewall for over five years, and I find that the amount of administrative work required for reporting is minimal. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

Sophos offers top-notch cybersecurity that stands out for its seamless integration, user-friendly interface, and effective protection. I have found their support to be responsive, with quick resolutions and strong product knowledge, especially in areas like LAN, WAN, SSL, and VPN. Our experience with Sophos Central has been excellent—it provides a single cloud-based management solution for all our Sophos next-generation technologies, including endpoint, server, mobile, firewall, ZTNA, and email. The unified management console, real-time information sharing between products, and automated incident response have made managing cybersecurity much simpler and more efficient for us.

Sophos has been especially beneficial for environments like ours that rely on BYOD. We use the Captive Portal and have integrated our NAS into the infrastructure. Our BYOD-ready setup was designed, deployed, and implemented in-house with Sophos's support, and we take great pride in what we've achieved. Review collected by and hosted on G2.com.

Rahul G.

IT Administrator

Small-Business (50 or fewer emp.)

11/18/2025

"Powerful Network Security with Advanced Threat Protection"

5/5

What do you like best about Sophos Firewall?

Sophos Firewall is a powerful network security solution that offers advanced threat protection, VPN, and network management capabilities. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Sophos Firewall need to be required improvement customer support, complexity. Some users face the interface overwhelming, and reporting capabilities could be enhanced. Hardware limitations and a learning curve are also potential drawbacks. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

Sophos Firewall addresses several key challenges:

1. Advanced Threats: Blocks sophisticated attacks, including zero-day exploits and ransomware, protecting against data breaches.

2. Network Performance easy to optimizes network traffic, ensuring smooth performance and minimal downtime.

3. Remote Work Security: And Provides secure remote access and protects users working from anywhere.

4. Compliance: Helps meet regulatory requirements with detailed reporting and security controls.

5. Simplified Management: Centralized management simplifies security administration, reducing IT workload.

Benefits:

1. Enhanced Security: Protects against evolving cyber threats.

2. Improved Productivity: Ensures reliable network performance.

3. Cost Savings: Consolidates security solutions, reducing costs.

4. Increased Visibility: Provides deep insights into network activity.

5. Streamlined Operations: Simplifies security management, freeing up IT resources.

6. Provides the VPN ,HA , IPsec tunnel feature free of cost. Review collected by and hosted on G2.com.

PRAVEEN P.

Senior Associate Consultant

Information Technology and Services

Enterprise (> 1000 emp.)

10/26/2025

"User-Friendly, Cost-Effective, and Excellent Support with Sophos Firewall"

4.5/5

What do you like best about Sophos Firewall?

User friendly dashboard- Easy to configure and almost all of the configurations available in GUI.

Cost Optimistic Solution- With basic network protection subscription can create a number of SSL & IPsec VPN connections based on firewall VPN throughput, no additional cost for MFA setup, we can use software authentication for MFA for all SSL VPN & admin users.

Easy to manage- Centrally manage all branch firewalls via Sophos central cloud dashboard, no additional license required.

By using WAF add-on subscription, without additional appliances can secure internal web applications by off-loading SSL/TLS in gateway level.

Log Storage- Firewall comes with minimum 128GB inbuilt storage for logs retention and designed to delete old logs when it reaches threshold limit.

Customer Support- Quick response while raising support via support portal and mostly they call and ask for remote support. The response over global support number is very appreciable and they will loop to the respective team immediately. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Configuration and controls via CLI is limited, applying bulk configuration through CLI is not possible. But, API integration is available, maybe it will address the requirement.

We only enable alerts and notification for predefined events in GUI, no options for custom events.

They release firmware updates quickly, sometimes they will revoke the update and push to install alternative versions. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

No WLAN controller required- Manage Sophos wireless access points via firewall GUI and monitor access points client status in firewall dashboard, AP's will get software updates from firewall.

Providing Visibility From Endpoints- We can identify infected endpoints in the network by integrating the firewall with Sophos EPS. EPS agents share the list of applications used at endpoint level with firewall, we can block the applications at network level also.

Centrally manage- By connecting firewall to central account, securely manage the console globally, enable auto device backup to cloud and centrally store logs. Review collected by and hosted on G2.com.

Jitheesh V.

IT INFRA MANAGER

Computer & Network Security

Mid-Market (51-1000 emp.)

5/21/2025

"Sophos Firewall: A Smart Choice for Modern IT Environments"

5/5

What do you like best about Sophos Firewall?

Security & Threat Protection Focused:

"The advanced threat protection features like Intrusion Prevention, Web Filtering, and Sandstorm make Sophos Firewall a powerful tool against both known and unknown threats. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Complex Initial Configuration:

"Initial setup and advanced configurations can be challenging, especially for teams new to Sophos. Some features require deep technical knowledge to implement correctly. Review collected by and hosted on G2.com.

pawan m.

Technical Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

11/5/2025

"Sophos Firewall: Smart, Secure, and Exceptionally Easy to Manage"

5/5

What do you like best about Sophos Firewall?

What I like best about Sophos Firewall is its balance of simplicity and intelligence. The interface is clean, intuitive, and makes network management easy even for complex setups. Features like synchronized security, application control, and advanced threat protection work together seamlessly to give complete visibility and protection. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

There’s not much to dislike. The only minor thing is that firmware updates sometimes take a few extra minutes to complete, but that’s understandable considering the system’s depth and stability. The overall experience remains smooth, and each update usually brings meaningful performance and security enhancements. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

Sophos Firewall has helped us strengthen our overall network security while simplifying management. It has eliminated recurring issues like bandwidth misuse, unauthorized access, and unmanaged VPN connections. The web and application filtering have improved productivity across departments, while the integrated IPS and sandboxing have reduced malware incidents significantly. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

10/2/2025

"A tool that gave us back control and saved us from a cyberattack."

5/5

What do you like best about Sophos Firewall?

What I value most is the visibility it gave us from day one. Our network used to be incredibly slow during peak hours, and we had no idea why. Upon activating Sophos, the dashboard instantly showed us that the problem was high bandwidth consumption from streaming services (like YouTube) on several computers. We were able to create an application control policy in under 10 minutes to prioritize our erp system, and the performance difference was immediate

But we saw the real value a few months ago when the 'Security Heartbeat' feature detected anomalous behavior on a remote salesperson's laptop. It automatically isolated the device from the network and alerted us. It turned out to be a phishing attempt that could have cost us dearly. That feature alone justifies the investment Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Although the main interface is intuitive, configuring more advanced features like the Web Application Firewall (WAF) to protect our customer access portal was complicated. The documentation is very extensive and can be overly technical if you're not a dedicated cybersecurity expert. We had to rely on our IT provider to help us fine-tune the rules correctly, which meant an additional, unforeseen cost. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

It has solved two major problems for us

Network bottlenecks and slowdowns, we can now guarantee that our business-critical applications always have the bandwidth they need, which has directly improved team productivity.

Vulnerability to modern threats, we've gone from a 'fingers-crossed' approach to having a proactive defense. The benefit is operational peace of mind. We know what's happening on our network and have a system that actively protects us, allowing us to focus on growing the business instead of putting out fires. Review collected by and hosted on G2.com.

Akhilesh P.

IT Manager

Hospitality

Mid-Market (51-1000 emp.)

11/17/2025

"Intuitive, Secure, and Perfect for SMBs"

5/5

What do you like best about Sophos Firewall?

Sophos Firewall stands out for its intuitive interface, strong threat protection, Security Heartbeat integration, built-in reporting, and easy policy management. It offers flexible deployment options and great value for SMBs while simplifying security operations and improving overall network visibility. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Sophos Firewall can feel limited in advanced enterprise features, and its performance may drop with all security services enabled. Updates can be slow, troubleshooting logs sometimes lack depth, and integration outside the Sophos ecosystem isn’t as seamless compared to top-tier competitors. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

Sophos Firewall solves problems like advanced threat protection, web filtering, secure remote access, and simplified policy management. Its unified security features reduce complexity, automate responses with Security Heartbeat, improve visibility, and enhance overall network safety while lowering administrative effort and operational costs. Review collected by and hosted on G2.com.

Fiorindo D.

System Security Administrator

Mid-Market (51-1000 emp.)

12/17/2025

"Strong Security, But Complex Setup and High Costs"

2.5/5

What do you like best about Sophos Firewall?

What I like best about Sophos Firewall is its strong security features combined with an easy-to-use interface, making it simple to manage threats, monitor traffic, and protect the network without complex configuration. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

What I dislike about Sophos Firewall is that some advanced configurations can be complex and time-consuming, and the hardware requirements and licensing costs may be high for small organizations. Review collected by and hosted on G2.com.

What problems is Sophos Firewall solving and how is that benefiting you?

Sophos Firewall solves the problem of network vulnerabilities and unmanaged traffic by providing robust threat protection, intrusion prevention, and application control. This benefits me by ensuring a secure and stable network environment, reducing risks from cyberattacks, and giving clear visibility into network activity for better decision-making. Review collected by and hosted on G2.com.