What I like best about Solvvy is how easy it is to train. By spending only about 30 minutes a day training Solvvy, our organization is able to see our self-service rate steadily increase. Solvvy now helps our customers find answers to over half of their questions, so our team can grow in a healthy way and focus on providing the best service to our customers. Review collected by and hosted on G2.com.
On the rare occasion that something needs to be redacted from a customer question while we're coaching Solvvy (usually Solvvy is able to catch this on their own before it comes up while coaching), it would be great if we had a way to redact text ourselves in a quick and secure way. Review collected by and hosted on G2.com.
187 out of 188 Total Reviews for Zoom Virtual Agent
Overall Review Sentiment for Zoom Virtual Agent
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Reliability is what's important about zoom. I do know that there are other meeting rooms like google meets and webex and others, but zoom has so far been the most reliable for us. The number of features that zoom provides are nearly all utilized by our company Review collected by and hosted on G2.com.
That there are updates to zoom regularly that we are sometimes not prepared for as a meeting starts. For instance, updates could be suggested at the ends of meetings, rather than at the moment one is starting Review collected by and hosted on G2.com.
In our organization, we mostly use zoom for VoIP and scheduling the meeting. But few months back they started to use zoom virtual agent to interact with the customer side. Review collected by and hosted on G2.com.
It works well in comparison with a real human incase of timely response, but according to me, it lacks a human touch and mostly the user prefer to talk with a person to get the clear picture of our process or application status. Review collected by and hosted on G2.com.
via zoom we can see the people with virtual and clear voice then able to connect with every urgent situation. So no hang and no issue to connect, great way to communicate the peopel. Review collected by and hosted on G2.com.
nothing to dislike that. Beacuse 99 positive is there to appreciate but 1 negative is not a big issue to tell. Anyway connect with zoom and enjoy your business and personal meet. Review collected by and hosted on G2.com.
It was a very refreshing experience for me. Nothing I have tried before. It's very convenient and eliminates time having to wait for a live agent to help you out Review collected by and hosted on G2.com.
Nothing. It works as intended and haven't got any issues using it. Review collected by and hosted on G2.com.
It provided useful sources for general information in a pinch. Review collected by and hosted on G2.com.
It's not super specific and you have to prompt it a bit to get what you want. Review collected by and hosted on G2.com.
It offers automation and chatbot capabilities for deflection and instant resolutions, as well as analytics and insights for performance tracking and improvement. Review collected by and hosted on G2.com.
Looking for additional language support as we have global customers. Review collected by and hosted on G2.com.
We added Solvvy to our tech stack when our company was incredibly small, which allowed us to remain lean on headcount for our CX team, but still effectively handle our inbound volume. By deflecting questions from hitting our inbox before we ever had to have team-members handle them, we've saved thousands of dollars and hundreds of hours to keep a healthy response time and a smooth customer experience, as well as the added bonus of understanding our knowledge gaps on-site. We no longer have to spend hours of manual time pulling and analyzing inbound data to know how to serve customers better.
The Solvvy team has been incredible partners, ensuring the best utilization of their platform and working with us to use their suite of platforms in really practical ways. They've been able to assist with every question we've had and always go the extra mile to work with us to find a solution. Review collected by and hosted on G2.com.
It can take a bit of time if using multiple products from their suite to get everything just as you'd need it in terms of pulling and understanding the best content for customers to engage with (depending on the widget).
Would love to see an update to their Coach feature, where you can assist in the algorithms to determine the best result, as it's sometimes clunky to use, but is a really effective tool. Any sort of reminder/recaps or a more fluid/efficient way to use the feature would be amazing. Review collected by and hosted on G2.com.
Solvvy has allowed us to deflect between 20-40% of our ticket volume. They give us the tools to dig into our data and find where we can best help our customers to help themselves and identify places where our documentation may need improvement.
They have also allowed us to create custom workflows that move support contacts further along the process without requiring direct input from our frontline agents. Workflows streamline our processes, reduce customer friction, and save our valuable frontline time. Review collected by and hosted on G2.com.
We use an enormous amount of internal documents in our Zendesk based knowledgebase. Solvvy has difficulty distinguishing between internal and external documents and sometimes makes internal-only information visible to customers in the Solvvy widget. Also, there are some limitations to what we can do with workflows. This has limited our ability to take larger advantage of this feature. Review collected by and hosted on G2.com.
I like that the product is complex by nature (algoritham,always working and improving, etc. ) yet, the customer's experience is genuinely simple and easy to follow. Review collected by and hosted on G2.com.
I'm looking forward to the expansion of Explore and building reports on searches and keywords, and really understand connections on key searches. I don't think I "dislike" anything too much in the product. Review collected by and hosted on G2.com.
