SolarWinds DameWare Remote Everywhere Reviews & Product Details

Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.

Unattended Support - Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.

From Anywhere to Everywhere - Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.

High-Resolution Support - Crystal-clear visibility in HD, scaled by the capability of your network. Review collected by and hosted on G2.com.

I am able to do a lot of the work needed but there are a few areas which need improved. I am not able to go fully away from LogmeIn.com because there is still one thing it does which dameware doesn't. Otherwise its a near perfect product. Review collected by and hosted on G2.com.

The one thing I like most is we can remote into any devices like Mobiles, Tablets, Laptops

Easy to connect and communicate with people with the Dameware Remote and Chat option Review collected by and hosted on G2.com.

I had a few issues times with the Cursor, When I click on one point it just shows in a different area

Sometimes it doesn't reconnect after the system reboot Review collected by and hosted on G2.com.

Value. Pricing is based on concurrent use, at about $550 per year, per concurrent tech. We can support over 100 computers with two licenses, that's very cheap.

The remote control works well, you can also get a remote command prompt, and of course file transfer is supported. Dual screen support also works pretty well.

We can generate install codes for 1 or many computers, allow end-users to install from a link we send in their email.

We can organize the computers in groups, which helps a lot if you are supporting a lot of computers. Review collected by and hosted on G2.com.

Multi-factor authentication has been mandated. Each tech has to deal with getting a code sent to them every time they want to get into the console to select a computer to remote into. Offering that as a feature is fine, but mandating it, for me to get to my computers, is unacceptable. Review collected by and hosted on G2.com.

I like that you can integrate DameWare Remote Everywhere with the Solarwinds Service Desk, making it easier for techs and users to communicate with each other. Once it's integrated, you simply press a button and DameWare Remote Everywhere puts a link in the ticket for the user to join a session. The user doesn't have to run through a number of steps to connect - it's all automatic - saving time and hassle. Review collected by and hosted on G2.com.

It's not an easily navigatable interface like Zoho Assist is - however, that's because it has so much to offer. It's kinda like looking at a plane's cockpit. There's a bit of a learning curve to it. Review collected by and hosted on G2.com.

I love it's completeness. You can connect many different ways, mirror driver, MRC viewer, RDP, VNC, etc. You can change the authentication method to match your needs as well. Have a domain computer? Use the domain account with permissions to connect and go. Need to log in as a local admin on a domain machine? Change the domain to the computer name, enter the credentials and go. You can save these different connections as well, making it easy to customize a particular connection and revisit it. Most importantly, you can see the UAC prompt and enter elevated credentials when necessary. Review collected by and hosted on G2.com.

I really dislike how it renders sometimes. If the user has their desktop zoomed in, instead of making it full screen on my side, it carries over into the next screen. I have to adjust it. And heaven help me if the user has multiple screens at different resolutions and I have to move back and forth. I usually end up connecting to the main monitor and asking the user to drag windows over as I need them. Review collected by and hosted on G2.com.

1. Cloud support

2. Security

3. Works well with secure air-gapped systems

4. Low latencies

5. Multi-platform support Review collected by and hosted on G2.com.

1. Messaging flow is a bit crowded. Rooms for improving GUI.

2.QoS adjustments in degraded network conditions Review collected by and hosted on G2.com.

Simplicity of the interface and the reliability Review collected by and hosted on G2.com.

The program was very slow and graphics were poor. Review collected by and hosted on G2.com.

No end user required to install remote and have instant access to the desktop. Review collected by and hosted on G2.com.

Sometimes screen resolution is messed up when you remote in. Most of the time it is the end users monitor setup. Review collected by and hosted on G2.com.

I like the ease of use, the ease of setup/deployment. Unattended access allows for admin elevation, so do the shell interface. It supports multiple monitors, file transfer, etc. Lots of the same features as other, much higher priced options and works just as well, if not better. Plus, the price per technician is great! Review collected by and hosted on G2.com.

It has a web based admin console and software based console for management. We have 2 technician licenses, one for me and one for our help desk guy. If I'm logged in, as myself, to the web console and my local install of the software console at the same time, he cannot login. I get that they don't want people sharing accounts. But limit the number of sessions 1 account can have open at a time and allow the one user to login into both the web based and local console at the same time. I normally wouldn't complain, but this is how they recommend to set it up.

Other than this one issue, the software is great. Review collected by and hosted on G2.com.