Smoobu Pros and Cons

Smoobu is a centrally aligned tool which helps in completing all the operations that are required for multiple property renting. It also shows all the real-time data of current bookings on their dashboard. It also saves us a lot of time for visiting our website again and again and change the prices of the properties according to market demand. Review collected by and hosted on G2.com.

When they have server issues the booking constantly fails which sometimes leads to multiple booking by a single customer and it really creates chaos in the peak tourist seasons when booking rates are higher and all properties are already pre booked. Rest everything is good with this platform according to my user experience. Review collected by and hosted on G2.com.

I have lots of properties in different locations of the country and mostly it is a challenge for me to find right renters and manage the regular tasks associated with them like schedules, bookings, guest experience etc but after installing smoobu I am able to manage this challanges quite well and within minutes. Now I am able to connect with the guests much easily and brief them the property details. Review collected by and hosted on G2.com.

According to me smoobu is mainly designed for short term bookings and if someone is looking for proper long-term renters then this tool might not be that helpful as it does not provide any feature to know brief information about the guests book through it. Adding some personal info related questions on this platform might help users like us to give our property on rent for a longer duration and to reliable tenants. Review collected by and hosted on G2.com.

Excellent technical support, easy migration from Airbnb, complete help desk, access security, and acceptable price, Integrations, the website it generates and the most notable is the Guest Guide and scheduled messages. Ease of use: the interface is really clean and improving little by little, Implementation: Very easy, easily imports from Airbnb for example. Connects with the main platforms. Review collected by and hosted on G2.com.

The billing section needs improvements, especially in the management of additional items. Additionally, the web edition does not allow for complete adaptation to the desired aesthetics, the preprogrammed mixes need to be able to create more triggers on different days for the same mix. Review collected by and hosted on G2.com.

- no unnecessary things that confuse you

- has all needed features that i need (channel synch, automated messages, etc.)

- low price

- guest guide is a nice thing to have (optics could be cooler)

- easy and guided setup (they improved it recently, I added a new property to it), now much more natural / easy Review collected by and hosted on G2.com.

- limited features and sometimes some things are rather hidden / hard to find > usually customer service helps find them rather quickly

- only calendar synch with VRBO at the moment Review collected by and hosted on G2.com.

This piece of software changed the way we managed our company. It simplified our activity to an unexpected degree. Double bookings became a thing of the past. Very easy to use and set up, good value for money. Great support. Review collected by and hosted on G2.com.

Nothing to report, we are satisfied with the product Review collected by and hosted on G2.com.

Less expensive than some other programs (you get what you pay for). The one good thing about this program was the guest app it provided which was nice. Review collected by and hosted on G2.com.

The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund. Review collected by and hosted on G2.com.

Many functions - channel manager, website builder, affordable price for this package Review collected by and hosted on G2.com.

Thewre is a major issue with their customer service. I have a ticket opened for 7 months with follow-ups from my side each month and promises from Smoobu side. Review collected by and hosted on G2.com.

After using Bookingautomation, Your Porter, Little Hotelier, and my allocator I can tell you this I am here to stay. So many are complicated, lack abilities and have poor service. I cannot tell you all the frustration. I searched high and low and then found this European company that has it all. Also very inexpensive. Works with Pricelabs too. Cannot tell you how much time this has saved me. John Leslie Review collected by and hosted on G2.com.

When I sign in I have to change the language. Not difficult but still you would think it would read me ip address and detect the country! Review collected by and hosted on G2.com.

Before we discovered Smoobu we had tried, and struggled with, 4 other vacation rental/channel managers.

None of them worked, we seemed to spend more time trying to sort out problems than running our business, Smoobu just works. Review collected by and hosted on G2.com.

We like everything, and there is more in the pipeline with this great company Review collected by and hosted on G2.com.