Guesty Reviews & Product Details

We relly apreciate very much the quality and kindless of Justin, the Account Manager that we have.

He try his best to give us the solutions to our problems, in time and form.

It´s great to be able to have the weekly meetings with him to review all the tickets pending and more the strategic part to grow together Review collected by and hosted on G2.com.

Unitl now... nothing...

Perhps that the team that they have in the chat online don´t answer many questions, and always they are sending to the "right team". Perhaps this system is the best for them, but it´s a little bad for the customers who think that with this chat online are going to get the answer to their problems. Review collected by and hosted on G2.com.

Guesty has been an amazing platform for our company. We us it every day and was easy to integrate to and implement. Onboarding to a new software can be stressful but they made it so easy for us. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, Taylor, has also been great to work with during our transition to Guesty and still is a part of our success today. Review collected by and hosted on G2.com.

Nothing really. If there is something you don't like or have issues with, Guesty likely already has something in the works of improving. If not, let them know and they will get that started! Review collected by and hosted on G2.com.

Guesty has been a great system for our daily needs. The updates have all been very helpful and have made a great product even better. The analytics features offer amazing and useful real-time information. The multi-calendar is so easy and simple to use, and responding to all guests with automated messages and saved replies are so helpful, even the inbox layout is very user friendly. The GCS team has been outstanding and has become an intergral part of our team, Stephen has been a great resource. Carmen is hands down the BEST respresentative. She is always quick to respond to us and always includes any relevent teams or people into our conversation to ensure whatever we need is addressed quickly. Carmen provides great feedback and she is always ready with ideas and suggestions to improve our business and Guesty experience. Carmen is friendly, knowledgeable and fun, speaking with her in often the highlight of my day. Review collected by and hosted on G2.com.

We would like to see more options and features available in Canada. Review collected by and hosted on G2.com.

I love the convenience of having all our properties easily accessible and update our listings. The Price Optimizer is my favorite feature to use, I can adjust pricing and discounts with ease. Everything you need is right at your fingertips, from guest relations to pricing to marketing. I work a lot with Dani, she has been super supportive and was able to answer any questions that I have had. I use Guesty everyday, from booking reservations all the way to accounting. I highly recommend them. Review collected by and hosted on G2.com.

I don't have any dislikes. I love everything. Review collected by and hosted on G2.com.

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager Taylor Murphy is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze.

What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled.

In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty. Review collected by and hosted on G2.com.

I cannot think of anything I dislike. They are so helpful and easy to work with. anytime I have an issue I just meet with my account manager Taylor and we take care of the issue. Review collected by and hosted on G2.com.

First and foremost, the intuitive and user-friendly interface of Guesty makes it a joy to use. Navigating through the platform is a seamless experience, and the design is incredibly well-thought-out. It has streamlined my daily tasks, allowing me to manage bookings and listings with unparalleled ease.

One of the standout features for me is the robust integration with third-party booking sites. Connecting my listings to various platforms has never been more straightforward. This has not only expanded my property's reach but has also saved me valuable time that I can now invest in enhancing the overall guest experience.

The automation capabilities of Guesty are nothing short of impressive. From communication with guests to managing cleaning schedules, the system's automation tools have significantly improved my operational efficiency. This has translated into smoother workflows and, ultimately, happier guests.

Customer support is another area where Guesty excels. Whenever I've had questions or needed assistance, their support team has been prompt, knowledgeable, and genuinely helpful. It's reassuring to know that I have reliable support whenever I need it.

In conclusion, Guesty has proven to be an invaluable asset to my vacation rental business. Its user-friendly interface, seamless third-party integrations, powerful automation features, and excellent customer support make it a standout property management system. I highly recommend Guesty to fellow hosts and property managers looking to optimize their operations. Review collected by and hosted on G2.com.

First, the pricing structure can be a bit complex and may not cater well to hosts with smaller-scale operations. It would be beneficial to have a more straightforward pricing model.

Additionally, while the platform is generally user-friendly, there is a learning curve involved, especially for those new to property management systems. Some more comprehensive onboarding resources or tutorials could help users navigate the system more efficiently.

Though the automation features are robust, I've encountered occasional glitches that disrupt the seamless workflow. Improved stability in this regard would enhance the overall experience. Review collected by and hosted on G2.com.

Lots of things! Remarkable automation capabilities, making property management a breeze. The reporting and analytics tools empower me as a host to make data-driven decisions, and seamless integrations with third-party services provide flexibility and customization. Lastly, the unified inbox is awesome! Review collected by and hosted on G2.com.

Customer support. Their support can be a bit unresponsive at times. When you need an issue to be addressed ASAP, they usually cannot fix the problem right away. They also have limited customizations wherein my specific customization do not fully meet my needs. Review collected by and hosted on G2.com.

-New features and improvements added constantly

-Great Accounting Features

-Helped me scale up without having to hire more employees

-Truly a one-stop shop Review collected by and hosted on G2.com.

-Every concern I have ever had is always addressed with a new feature or update to resolve my problem. Review collected by and hosted on G2.com.

- Listing site integration (airBnB) is robust.

- The templates for the advanced direct booking website builder are fresh.

- Multiple channels to communicate with guests including SMS

- Flat booking fees for channel bookings vs % based Review collected by and hosted on G2.com.

- The feature parity between MyVR (where I was a very happy and loyal customer for many years) and Guesty is really really poor. Out the box, Guesty's direct booking website builder is very limited. The new website builder doesn't offer feature parity to MyVR and is stupidly expensive for what it is

- Basic things don't work (collecting payment for direct bookings)

- Support is really average Review collected by and hosted on G2.com.

Easy to use. Great for direct bookings. Incredible integrations with 3rd party products. Love the universal Inbox. Great add-ons available. Review collected by and hosted on G2.com.

Originallh the time it was going to take to go live. I wanted to move fatser but Guesty made us do it the right way! I'm so glad they did. Review collected by and hosted on G2.com.