Smile.io Reviews & Product Details - Page 3

Smile.io is an easy to integrate rewards program that makes it smooth for customers to redeem points for a number of different rewards. Review collected by and hosted on G2.com.

Smile.io does not have as robust an integration with BigCommerce as it does with Shopify. Requests for various features like using a rewards redemption and a coupon code at the same time have not been implemented and haven't been given a timeline. More attention to BigCommerce would make this review a 10/10. Review collected by and hosted on G2.com.

I appreciate how easy Smile.io is to use, both from a management and analytical standpoint. The platform makes reviewing and managing our rewards program seamless. Additionally, they are consistently releasing new features that enhance the experience for both us, as the client, and our customers on the front end. The support team is also excellent — they're very responsive and always provide detailed, helpful instructions and guidance. Review collected by and hosted on G2.com.

The pricing could be more competitive compared to other options in the market. While we're currently on a legacy plan, which keeps our costs reasonable, many newer features require upgrading to a more expensive plan, often higher than the competition. Fortunately, when I request specific features to be added, they often accommodate, which helps mitigate this concern. Review collected by and hosted on G2.com.

Smile.io has enabled us to scale our business to a whole new level. We were suffering from a situation where our customer base were waiting for flash sales, and anticipating seasonal discounts before purchasing. This made our cash flow too sporadic. Smile.io has eliminated this problem and our customers are building their own discounts regularly. Thanks Smile. Review collected by and hosted on G2.com.

That I didn't discover the platform sooner! Review collected by and hosted on G2.com.

We've had an outstanding experience with Smile.io! It’s affordable and incredibly user-friendly, which makes it easy for us to manage without needing to involve our development team. The platform integrates seamlessly with our subscription service, which is crucial for our business, and it has helped us significantly in boosting customer loyalty and engagement. Plus, the customer service team at Smile.io has been incredibly helpful—they’re always quick to respond, knowledgeable, and ready to support us whenever we need it. Highly recommend it to anyone looking to enhance their loyalty program! Review collected by and hosted on G2.com.

There are a few limitations that can be challenging. For example, the platform doesn’t automatically add redeemed free items to upcoming recurring orders in Recharge Subscriptions, which would be a great feature for subscription-based businesses like ours. We’ve managed to find an internal workaround to make this work, but having a seamless integration for this specific need would make the process more efficient and customer-friend. Still, despite these limitations, Smile.io has been an invaluable tool for our loyalty program Review collected by and hosted on G2.com.

Smile.io is incredibly easy to set up and start using. The interface is intuitive, so we were able to get our rewards program up and running quickly with minimal hassle. The features are pretty solid, allowing us to create a loyalty program that engages our customers and encourages repeat business. The integration process was smooth, making it easy to connect with Shopify and Omnisend. Review collected by and hosted on G2.com.

The reporting options could use some improvement. I’d really appreciate the ability to export customer histories directly or at least view a more extensive history on a single screen. Currently, you can only see a handful of actions at a time, which means if I need to track back a year’s worth of history, it’s a tedious process to click through multiple tabs. Adding a comprehensive reporting export feature would save a ton of time. Review collected by and hosted on G2.com.

The rewards program is easy to set up and maneuver through the process. Once ready, customers are provided with a great interface in which to collect and use their reward points. Customers are very happy with the program as they don't encounter issues while using Smile.io.

The rewards program is utilized pretty much everyday by our customers. Review collected by and hosted on G2.com.

I'd prefer a few more features in the starter plan. Review collected by and hosted on G2.com.

We've been using Smile for many years. Customers are motivated to buy more products to earn more points and follow us on social media for the same reason. It's "tempting" for them to know they can get good discounts or free shipping. Review collected by and hosted on G2.com.

So far, we have no complaints about Smile. Perhaps we could configure the emails so they appear to come from our website instead of Smile, though I'm not sure if that's possible with the premium package.

Maybe we could implement a message in the shopping cart that says, "With this purchase, you've earned X points." Review collected by and hosted on G2.com.

Smile.io is a complete rewards system for our ecommerce business. Very easy to setup a rewards system that made our customer to fall in love with our brand, our products and our rewards! Till date, we have a complete rewards system that able to sync across our sales channels both Retail and Online. We have all the features that needed like Point Rewarding, Refferal and also VIP Program! Review collected by and hosted on G2.com.

On recent plan restructure, some features is not avalible for legacy plan merchants. We are happy to made a different opion if Smile.io neglects thier loyal merchants like us. Review collected by and hosted on G2.com.

Although the desire to increase functionailty and customisation is always present, with any Shopify app you use - Smile have already got a lot of these covered right from the get-go! The team behind Smile have already thought about what a loyalty/rewards app should do, then added even more on top.

It's an extremely flexible app, and while I would like to see more customisable rewards, what you get right out of the box is more than enough to launch and capture a large portion of your customer base.

The pricing model is ideal as it scales along with your program, and being able to see sales influenced by Smile always keeps you reassured youre getting a lot of bang for your buck!

Their customer support have been fantastic whenever we have had any questions, which has made up the majority of our communication, as there have been no glitches or bugs so far (and hopefully forever!)

Integration was pretty seamless, and definitley "plug'n'play" springs to mind. You need no technical skills and only a basic understanding of Shopify's seller platform to get it up and running. Review collected by and hosted on G2.com.

As previously mentioned, and maybe I'm expecting too much, bit a but more customisation when it comes to creating rewards would go a long way to making this an almost perfect app. Review collected by and hosted on G2.com.

Ease of implementation, highly customizable, quick response to support requests, seamless integration, very user-friendly Review collected by and hosted on G2.com.

A bit costly, cannot transfer existing program if migrating platforms Review collected by and hosted on G2.com.