Smartflex Reviews & Product Details

Open SmartFlex is a comprehensive tool that allows us to efficiently manage both commercial and operational processes, which translates into faster execution. Thanks to this system, we can quickly access all of our clients' information (invoicing, contracts, supplies, equipment, among others), it provides us with a broader vision of our clients and allows us to advise them in a timely manner and resolve any doubts they may have in a short time so they can make decisions more quickly. I love how we coordinate all customer processes, which allows us to create seamless, pleasant and smooth experiences. This system also gives us all the tools to develop strategies that exceed user expectations and facilitate better business relationships so they can be happy and satisfied. Open SmartFlex is an essential tool for us. Review collected by and hosted on G2.com.

In our support department, we use four fundamental tools to carry out many of the processes related to our customers: Interaction Client, SIGT, SMQR and Open smartFlex However, we have noticed on several occasions that when using Open SmartFlex, the performance of these tools is significantly reduced. Open SmartFlex seems to consume most of the computer's resources, making it almost impossible to perform any processing. This forces us to restart the computer and restart all the tools, slows down the execution of operations and increases the online waiting time for our customers. All this can be annoying and inconvenient for both us and them, who want to clear a doubt or resolve a fault in their service. Review collected by and hosted on G2.com.

Open SmartFlex allows us to provide better support to telecommunications and utility services; it already includes an excellent customer information system (CIS); Open SmartFlex is based on rules; it is a very flexible and robust solution at the same time and has a high capacity to configure new processes through intelligent workflows, I like their query methods such as fsus for contract queries and foec for statements because they are accurate. Open SmartFlex also includes in a single platform all the tools and processes needed to create unique experiences for our customers; all of them are at our disposal, allowing us to optimize business processes. Review collected by and hosted on G2.com.

I find it annoying to identify a customer's service by address, as special characters must be used to separate the information. The process is often cumbersome and slow. Even so, we have had a great experience with Open SmartFlex. Review collected by and hosted on G2.com.

Open SmartFlex allowed us to improve all our omnichannel customer service operations, increase the efficiency of our work team (effective and agile management) and make it easier for us to create intelligent work processes. I like how innovative its functions are; Open Smartflex modernized all our systems, and the truth is that using this excellent tool, it is easy for us to offer a better service to our customers; its flexibility and perfect integration with CIS and CRM tools seems incredible to me, plus the fact that everything runs in the same database is fantastic because everything is updated in every commercial and operational interaction; which allows us to keep our processes aligned in the same direction. Review collected by and hosted on G2.com.

There is nothing I don't like about Open SmartFlex and the specialized support service it offers, really the few problems that have arisen have been solved in a short time with Open's technical staff, who are the ones who have access to the source code of the tool; the truth is that they have been very timely and agile to solve them, so we feel very comfortable and grateful. Review collected by and hosted on G2.com.

I like the idea of having everything under one software platform. I like the homogeneity of its architecture. Open smartFlex integrates all of our client's information, which allows us to carry out commercial and operational management promptly and in real-time, including sales processes, management of requests, complaints and claims, consumption measurement management, billing, collection, geographic inventory, supplies and field operations in the different networks. Open Smartflex has various modules that allow us to manage all the database processes executed in the server, allowing us to keep the information updated. Review collected by and hosted on G2.com.

So far, our experience with Open SmartFlex has been favorable. We are comfortable using it; we have not had any significant or major issues that would prevent us from continuing with our work. This powerful tool works well; Open SmartFlex has met all our business needs and requirements. Review collected by and hosted on G2.com.

I am impressed by the robustness of this tool and the excellent functional and technical capabilities it offers; I admire the efficiency of its billing rules engine and the accuracy of the query methods. Open SmartFlex is yet another ally that helps simplify and streamline our work. Its flexibility, adaptability and scalability allowed us to include new products, such as Internet and IPTV services, while remaining autonomous. I also like how it integrates with other systems and exchanges information while maintaining integrity. Review collected by and hosted on G2.com.

Sometimes Open SmartFlex is not automatically synchronized with other tools, which can generate a lot of confusion, for example in cases where the customer is up to date with his billing and calls to report a breakdown in his IPTV service, if Open SmartFlex has not been automatically synchronized with our incident management tool (GS and SMQR) and registers as not active due to non-payment of billing, the system itself does not allow any action to be taken, making it impossible to provide any assistance to the customer at that time; This, which can be annoying and cause impotence, is something that happens very sporadically and does not overshadow the excellent operation and performance of this tool. Review collected by and hosted on G2.com.

I love the flexibility and autonomy it provides for product and service modeling, which makes it easier for us to include and offer new business plans quickly; I love the functional robustness and features that OpenSmartFlex provides; it allows us to offer multiple channels to maintain fluid communication with customers, it also allowed us to improve the quality of customer care and support, I love the customized self-service processes it provides, Open SmartFlex allowed us to improve the targeting and increase the profitability of the programs and products we offer in our company. Review collected by and hosted on G2.com.

So far, I have not had any displeasure with the use of this tool, really the experience gained is quite favorable; Open Smartflex provides a long list of benefits for those who use it, it is like anything else nothing is perfect, and we have had some very minor inconveniences that do not overshadow its good performance, plus they have been resolved quickly thanks to the commitment of its team to solve any problem we may have, for this reason, I have no negative aspect to highlight, 10 out of 10 for Open SmartFlex. Review collected by and hosted on G2.com.

Open SmartFlex is a robust and solid tool with excellent functional and technical capabilities; It is a fantastic commercial system that allows us to have a 360º view of all our customers and services; I love the efficiency and performance of the different configuration tools, query methods, management and analysis it provides, not to mention that it has a powerful billing rules engine. Open SmartFlex has helped us to improve the agility of business processes (commercial and operational), reduce time to market and foster a better customer relationship (increased customer satisfaction and decreased customer churn); Open SmartFlex transforms data into valuable information that allows us to be more accurate in making decisions all aimed at positively driving customer experience and generate a positive impact on the revenue growth of our company, it is an excellent support tool with an impressive reach. Review collected by and hosted on G2.com.

We are satisfied with the use of this tool because the benefits we have obtained are incomparable, the performance, effectiveness, and flexibility that Open SmartFlex offers us are impeccable, we have not had any relevant inconvenience with its use, and the few we had were solved quickly with the timely support of the technical staff that open makes available to our company, the experience is positive, so I have nothing; bad to say about the service and operation of Open SmartFlex. Review collected by and hosted on G2.com.

It is a great holistic solution that facilitates the complete tracking of the customer journey (invoicing, service delivery, and equipment, among others). I praise its flexibility and scalability that this tool provides us to attend in an agile and effective way the different operational changes, and its excellent integration with CIS tools, CRM, and GIS systems, which prevents us from having to switch between applications to complete a process and most importantly, all on the same database and in real-time, which helps us in reducing processing times and execution of tasks. Last but not least, it has allowed us to achieve a 70% increase in operational optimization and customer satisfaction, because now we attend to and solve their requests in a more timely manner, really Open SmartFlex allowed us to be more competitive in our market. Review collected by and hosted on G2.com.

I have noticed that it requires constant training and long practice times for new users to achieve greater agility and dexterity in its use, in addition there is very little reinforcement material available on the network which further limits learning, I consider it very useful to have more support material for beginners. Review collected by and hosted on G2.com.

Thanks to Open Smartflex, we have been able to improve our processes and make them more efficient by automating them. This has allowed us to make faster and more efficient decisions that lead to the development of the company. In addition, Open Smartflex has helped us to deal with new business areas that have emerged after the pandemic by allowing us to effectively manage non-bank financing for our customers in arrears with their services. Review collected by and hosted on G2.com.

The tool rarely fails to synchronize with other applications to which it is connected, particularly there are situations in which batch processes are executed and depending on the size of the batch, some customer contracts do not execute the defined actions, having to execute them manually, which causes unnecessary reprocessing delays. Review collected by and hosted on G2.com.

Open SmartFlex is an excellent CIS solution, quite flexible and scalable, which facilitates and improves the agility and results of both commercial and operational processes, it is easy to use compared to other products on the market, it allows us to access all the information of our customers in real time for consultation, management and provision, it is quite extensible, and also facilitates the integration and management of different types of services (energy, water, sewage and telecommunications services), thanks to its powerful and robust billing engine allows you to create packages of different products and settle them easily. Review collected by and hosted on G2.com.

So far there have been few problems with the use of Open SmartFlex, if we have noticed on occasions that the synchronization of this tool with other operational and management tools is not always done automatically which means for us to perform manual and complex query maneuvers that involve much more time in the acquisition of information, on the other hand there is very little information available on the network on the use and functions of this tool, which I think it would be beneficial to have access to more information to take better advantage of this tool as it has an impressive scope. Review collected by and hosted on G2.com.