SmartCOMM Pros and Cons

SmartCOMM will reduce the amount of time our underwriters spend on drafting formal letters. The ease of use and reduction in potential errors is also beneficial. Review collected by and hosted on G2.com.

We have just moved into our stabilization period, and I'm excited to see the integration in action. So far I've been pleased with what we've seen. Review collected by and hosted on G2.com.

The template editor is seemless and easy to work with. It is a modern platform that receives regular updates from the vendor. Review collected by and hosted on G2.com.

I do not think that there are any downsides. Review collected by and hosted on G2.com.

It has a lot of very powerful features, very robust change management and the XML input structure is flexible and logical. Review collected by and hosted on G2.com.

The versioning process has tripped us up some--but most of that has been resolved as we've understood the product better. Review collected by and hosted on G2.com.

The user-friendly interface and easy-to-use features have made it simple to learn and work with the platform. Review collected by and hosted on G2.com.

Licensing is a bit complicated which gets tiresome sometimes. Review collected by and hosted on G2.com.

APIs are super easy to use , functionality.

Responsability of the support , clear communication sector .

Flexibility also is important , really appreciate s as t Review collected by and hosted on G2.com.

Now , in this stage , difficult to say.

We are having a good support to management the issues and to solve questions, setup and use .

Help a lot the coordinator the template Review collected by and hosted on G2.com.

The functionality on offer and the benefits we are realising as a result of utilising SmartComms effectively are huge. A great example is the Litmus preview function in SmartComm. The ability to preview our emails across multiple devices and accounts is invaluable. Up until not our email testing has been poor but this function really allows us to build and test more efficiently and really simplify and enhance our process.

Things like the right click function in the latest release will make a huge difference to our developers. As well as having the data modeller in the same place as the template designer and the enhancements to layouts, these are very important to our developers.

Understanding tools such as SmartIQ and how we can really utilise this function is of great interest. I can see where we can gain some really great wins and improve the customer experience.

Our relationship managers are superb, always on hand to help us with any queries or problems we're facing and always offer solutions. Review collected by and hosted on G2.com.

Very difficult to say as the there's not much to dislike, it's more the way we are utilising the tools which we need to enhance and really exploit the abilities of SmartComm. Review collected by and hosted on G2.com.

Excellent tooling for template development. Template tooling and APIs are easy to use and well-documented. Responsive and knowledgeable support when you have an issue. Review collected by and hosted on G2.com.

Page-based billing for hybrid cloud is a bit silly; we are hosting most of the infrastructure. Hybrid cloud sometimes feels like an afterthought, with the most significant issue being the template tooling lacking support to generate against the hybrid cloud. It is easy to work around but complicates testing customized output processing. Review collected by and hosted on G2.com.

Ease of use and having the flexibility to customise outputs quickly and efficiently in a a cost effective manner. The more recent updates to template editor to align to ATD have been a massive win within my organisation. Review collected by and hosted on G2.com.

Although the people are friendly and helpful, I find the support mailbox hard work to get end results. Often there is many back and forths and although there is a contact number, the person on the end of the phone always seems shocked to be contacted. Review collected by and hosted on G2.com.

Cloud first best in suite tooling. Easy to set up, easy to work with with high quality deliverables Review collected by and hosted on G2.com.

The batch integration could be easier on salesforce platform Review collected by and hosted on G2.com.

I like that I can clock in from my phone. Review collected by and hosted on G2.com.

I don't like having to use a different app to look at my pay and hours. Review collected by and hosted on G2.com.