SiteGround Reviews & Product Details

SiteGround simply performs. On the back-end, tools just work, everything just makes sense; on the front end, I never run into the resource or performance issues that I find on other hosts. And tech support? I *never* can't connect with a tech rep that doesn't know exactly what to do to help with the occasional things I run into. SiteGround offers the features and benefits of high-end,high-dollar hosting, in an approachable, affordable package. I steer *all* my clients to SiteGround. Review collected by and hosted on G2.com.

Least helpful about SiteGround?... Well, sometimes I have to wait a few moments before I'm connected with support chat instead of instant connection. :} Really? What is there to dislike? Review collected by and hosted on G2.com.

Support, and tools, are clear and easy to use.

Ease of Implementation, many features that each DEV team needs and looks for, Ease of Integration with other systems and websites, and professional tools and services. Review collected by and hosted on G2.com.

absolutely nothing, everything is 100/100. Review collected by and hosted on G2.com.

I had a major issue after updating my Joomla website, resulting in loss of administrator access and front end also offline.

Even backups wouldn't restore the website. Thanks to the help of Dimitar B, the site was fully restored within 30 minutes of my ticket being raised.

Very grateful for the help received. Review collected by and hosted on G2.com.

The included site backup did not work on this occasion (it's normally 100% reliable in restoring all files and databases). But thanks to the quick support from the team, the site was back up and running very quickly. Review collected by and hosted on G2.com.

What truly sets SiteGround apart is their stellar customer support. Their team is always available, incredibly knowledgeable, and goes above and beyond to assist with any queries or challenges. It’s rare to find a company that genuinely prioritizes their customers the way SiteGround does. Review collected by and hosted on G2.com.

Honestly, from my own experience, I have nothing to dislike about SiteGround. Their hosting is reliable, their features are robust, and their customer support is second to none. They've consistently gone above and beyond, and I truly couldn’t ask for a better hosting provider. Review collected by and hosted on G2.com.

The accessibilty and knowledge of the support staff. I have only had to use the chat features a few times, however on all occasions the person respondiong on the other end, either via live chat or actuall phone call, have always been extremely knoweledgeable and attentive and able to work through any issues with me . Review collected by and hosted on G2.com.

At first it was the Live chat feature, however after using this on a few occasions, the reasponse time is almost instant, the representative is knoweledgeable and helpful. Really have nothing negative to say with regards to Site ground. Review collected by and hosted on G2.com.

I needed help navigating from Dynadot to SiteGround for WordPress hosting. I was lost with many steps involved. Nicol and Dimitor were excellent in helping me out above and beyond, and thanks to them, my website is now hosted on SiteGround. People are what matters, and they both - Nicol and Dimitor made a BIG difference in my life and to my success - today! Thank you very much! Review collected by and hosted on G2.com.

I am new to this site, so I can't tell if there will be anything that I might dislike. Review collected by and hosted on G2.com.

Their basic services were good initially - reasonably easy to set up and the site was . However, over time after multiple site outages that were for nonsense reasons, my initial happiness with their service disapated. Excuses, misinformation, and lies from management take their toll. Review collected by and hosted on G2.com.

I've been with SiteGround for four years, and I can't express enough how disappointed I am with their service. Here are the main issues I've encountered:

Unjustified Traffic Blocks: SiteGround blocks legitimate traffic at the slightest temporary increase, claiming a suspected attack. They don't verify if the site is under attack; they just block it by default. For example, when we announced webinars and had a modest increase in traffic (around 300 people signing up), they decided we were under attack, and we lost the ability for people to register. Despite their SLAs, I was never offered appropriate compensation.

Cryptic Messaging: Their messages are cryptic and often induce panic. They regularly send alerts that you're over the limit on something, listing a domain with little to no traffic. They arbitrarily pick one of your domains to raise an alert on, wasting time as you try to figure out what's happening.

Dismissive Management: When issues are escalated, their management team is dismissive, using phrases like "we will review", "we will try to improve", and "we will analyze," but they never commit to taking action. Even when pressed, the best commitment you get is vague promises about the "possibility of a change."

Dishonesty: I've caught their management outright lying in their replies. They provide BS excuses for blocking legitimate traffic, and when the actual traffic is analyzed, they fabricate reasons to justify their actions.

After enduring these issues for four years, I've finally had enough and moved my sites to another provider. I cannot stress enough how much SiteGround should be avoided. Review collected by and hosted on G2.com.

Tech support, while sometimes difficult to get to, is outstanding. Siteground personnel are always eager to solve a problem. Review collected by and hosted on G2.com.

Siteground Wordpress hosting is a bit pricey. Review collected by and hosted on G2.com.

In addition to offering robust hosting services, SiteGround excels in delivering highly efficient and accessible support services and a comprehensive help center. The extensive knowledge base addresses a wide range of domain-related queries, ensuring users find the information they need. Moreover, the provider offers readily available human-based support, ensuring personalized assistance. With a wide variety of services and assistance options, this provider delivers an all-inclusive package that seamlessly integrates hosting and support for a superior user experience. Review collected by and hosted on G2.com.

Promotions do not usually cover existing plan based on my experience. New hosting plan will be opened. Migration will be a hassle. However, the SiteGround support, being customer focued, is working with customers and is able to adjust the hosting plan offers to resolve the issue by offering an externtion of the existing subscription or similar solutions. Review collected by and hosted on G2.com.

Their customer service people are always amazing.

There has not been 1 time where they haven't been able to assist me or my company; and I have requested help quite a few times

They, patiently, guide you, advice you and help you the best they can

You can totally feel they care about their customers Review collected by and hosted on G2.com.

The renewal price for website hosting

It was very expensive to renew the 3rd year so I had no choice but to switch providers

However, I had recommended a colleague and still work along with them Review collected by and hosted on G2.com.