AF

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

10/17/2023

"Simpro has many capabilities that were not possible with our last FSM."

3.5/5

What do you like best about Simpro?

As an administrator, I like the features and customizability of Simpro. With Simpro I can create notifications, alerts, and forms for our work orders/quotes/invoices. As well as having the ability to view the status of our technicians in the field. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

When I'm creating invoices and approving the work orders. The AI will override the times I have approved.

For example, there is an order for the labor that is being billed on an invoice. First comes our technician's time and then the assistant's time. If there's overtime it will be added after regular time. However, I have experienced Simpro overriding the order of the times we are billing. This can be frustrating to have to correct. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Thanks for your feedback. We do not currently utilize AI within the product and this does not sound like typical functionality.

Please reach out to support for help troubleshooting.

ED

Elizabeth D.

Small-Business (50 or fewer emp.)

10/10/2023

"Great software, very complex!"

4.5/5

What do you like best about Simpro?

Simpro has awesome customizations and the support staff was amazing. Lots of awesome features and app was easy to use. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The one downside of Simpro is there are a lot of rabbit holes you have to go down to get to certain pages. We used the software for awhile but ended up having to change due to complexities that didn't work well for a pool company. I think it could have worked for us but I didn't have enough support from my team in implementation (not Simpro's fault at all). Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Simpro was going to be our main scheduling software and worked well for our pool routes for awhile, but we ended up having to change softwares due to our own staffing issues. It is a pretty complex system to set up and customize to fit to our company so there was a lot to do on the backend. I think they've got an awesome team and a great software, just in the end wasn't the best for a pool service company with as many departments as ours had. Review collected by and hosted on G2.com.

MB

Michael B.

Mid-Market (51-1000 emp.)

7/24/2023

"NO API SUPPORT SIMPRO DOESN'T CARE - SIMPRO BI SUCKS"

1.5/5

What do you like best about Simpro?

I like that simpro helps us manage our company better by providing an all around platform Review collected by and hosted on G2.com.

What do you dislike about Simpro?

SIMPRO DOESNT CARE AT ALL. WE ARE ONE OF THEIR BIGGEST CLIENTS AND WE CAN'T GET ANY IMMEDIATE SUPPORT WITH OUR API ISSUES. SIMPRO BI RARELY WORKS AND WHEN IT WORKS, IT IS DELAYED AND IT ONLY HAS UNTIL JULY 12TH DATA RIGHT NOW. ISN'T THAT A BIT EMBARRASING? WE ARE ALSO USING THE SIMPRO API, AND ARE CURRENTLY HAVING ISSUES BUT WE CAN'T GET ANY HELP AT ALL. NO ONE IS WILLING TO HELP US. SIMPRO DOESN'T CARE. EVEN IF WE'RE ALREADY LOSING MONEY BECAUSE OF OUR ISSUE. THEY CANNOT BE BOTHERED TO HELP US. THEY WILL REDIRECT YOU TO A FORUM WHERE VERY BUSY API DEVELOPERS RESPOND TO YOUR ISSUES ONLY IF THEY HAVE ENOUGH TIME TO HELP. THERE'S NO ACTUAL SUPPORT STRUCTURE. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Dear Michael,

Thank you for sharing your feedback about Simpro. We want you to know that we take your concerns very seriously, and we apologise for any inconvenience you have experienced.

Our team has escalated your API and Simpro BI issues to our account management team. They will reach out to you promptly to discuss the support you need. Please rest assured that we are committed to addressing your concerns and finding a solution that meets your needs.

Thank you for bringing this to our attention, and we look forward to working with you to address your concerns.

Best regards,

MK

Mackenzie K.

Small-Business (50 or fewer emp.)

10/4/2023

"User Friendly Software"

3.5/5

What do you like best about Simpro?

It is easy to learn and master. I love that there are tutorials for everything; it really takes out the need for training a new person. Their customer service is great, they are always available for a chat to resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There seems to be a lot of round about ways for doing things in SimPRO. If I run into something buggy, the fix is sometimes a work around and doesnt seem like an efficient way of doing something. I think the system could use some upgrades to make it more robust. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Mackenzie,

Thank you for taking the time to share your experience with Simpro. We're delighted to hear that you find our software user-friendly and easy to learn. Our goal is to make it as accessible as possible for both new and experienced users, and we're glad to know that our tutorials and customer service have been helpful for you.

We appreciate your feedback regarding certain processes in Simpro. Your input is valuable to us, and we're continuously working to improve our platform. We are focused on enhancing the user experience and making the software more efficient and robust. We have recently made significant investments in tools and processes to identify better ways for efficiency, so your feedback is timely and very much in line with our goals.

If you ever have more suggestions or encounter any issues, please feel free to reach out to our customer support team. Your feedback helps us in our ongoing efforts to make Simpro an even better tool for your business.

Best regards,

Simpro

JH

Jessica H.

Small-Business (50 or fewer emp.)

10/10/2023

"Simply put, nothing short of amazing!"

5/5

What do you like best about Simpro?

I can’t say enough good things about this platform. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result of implementation. Simpro is user friendly and integrates nicely with our accounting aspects. I use Simpro daily and I am always learning new steps through every update. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The only downside at this time of Simpro is alerts; however, we have been told by Simpro's development team that the solution to our pain point is in the works. Review collected by and hosted on G2.com.

KB

Kyle B.

Small-Business (50 or fewer emp.)

10/2/2023

"Mostly positive with some difficulties that require a lot to work around"

3.5/5

What do you like best about Simpro?

I have loved that SimPro has become a mostly central touch point for our operations. Being able to go from sales lead all the way to final invoicing, with the bulk of our attention being in this single interface, has been helpful for our processes. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There are a number or work flows that are tedious and combersome; where some software's might have a single action, SimPro may require navigating through to a destination with 4-5 clicks. The other piece that has been disappointing is the integrations and their lack of usefulness or support for them. Things like the email or voip integrations are confusing to implement, and if there are issues then you are pointed to whatever other company is involved. So, no one inside SimPro support helps keeps those features moving forward or working Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Dear Kyle,

We greatly appreciate your review of Simpro. It's heartening to learn that our platform has assumed a central role in your operations, contributing to the efficiency of processes spanning from sales leads all the way through to final invoicing.

Your feedback concerning specific workflows and integrations is valuable to us. Enhancing the user experience is a paramount objective, and we've committed resources to identify and address workflow inefficiencies.

We extend our gratitude for selecting Simpro as your business management solution. We are enthusiastic about continuing to serve you and advancing our platform to your advantage.

Warm regards,

Simpro

MW

Matthew W.

Small-Business (50 or fewer emp.)

10/3/2023

"Fantastic Software"

5/5

What do you like best about Simpro?

-Automated Recurring Invoices (Makes it super easy to send out monthly invoices to our clients)

-Commissions (No more manually calculating sales commission on jobs)

-Smooth workflow (I now can go from a sales lead, to a quote, to a job without having to duplicate or triplicate my work)

-Implementation of the product was a breeze. I was up and running and no time! Review collected by and hosted on G2.com.

What do you dislike about Simpro?

No integration with a true document signature platform. We are having to use SignNow for the moment. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Matthew

It's fantastic to hear about your positive experiences with Simpro, especially regarding automated recurring invoices, commission calculations, and streamlined workflow. It's great that the implementation process went smoothly for you.

Simpro offers an online quote acceptance feature that allows you to create quote acceptance forms for your customers. They can conveniently accept quotes online, and the system notifies you when a customer accepts the quote. Additionally, customer signatures are automatically captured and populated on PDF forms. This streamlined process helps you efficiently manage your quote workflow while maintaining accurate records of accepted quotes, including captured signatures.

It's worth noting that software products like Simpro often evolve, so integration options may expand in the future to provide more choice.

If you ever have more feedback or suggestions, please feel free to share them with the Simpro team to further enhance your experience. Thank you for sharing your thoughts!

Regards

Simpro

MT

Mike T.

Small-Business (50 or fewer emp.)

10/5/2023

"Works, but alot to be desired"

2/5

What do you like best about Simpro?

Allows us to get everything in one place for the most part

Capability to manage jobs very well from sales to follow up

Great tools to control job costs

Syncs pretty well with accounting software Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Interface is not intuitive and there's a long and hard learning curve.

Only supports cash basis accounting, work-arounds suggested for accrual-based accounting require a massive administrative burden.

Payment processing tools are terrible, only intigrates with Square and there is no ACH option, so if someone wants to pay ACH we have to send invoice from quickbooks Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hello Mike,

Thank you for taking the time to share your insights about Simpro. We're thrilled to learn that our platform has been instrumental in streamlining your operations and effectively manage job costs. Your positive feedback regarding the synchronization with your accounting software is greatly appreciated.

We're excited to share some fantastic news regarding the areas you mentioned for improvement. We're actively working on introducing support for GAAP accounting practices, including options for accrued and deferred revenue, which will provide more flexibility in your financial operations. Additionally, we have plans to enhance our expense management features, which should further improve your accounting experience.

In terms of payment processing, we're just around the corner from implementing ACH payments for Square. This will eliminate the need for any workarounds involving Quickbooks, making payment processing a much smoother experience for you. Furthermore, we have secured an agreement with another major payment processor and plan to announce and release this integration to our customers by the end of 2023.

Your valuable input guides us in making Simpro an even more powerful tool for your business. We eagerly anticipate your feedback on these new features once they're rolled out.

If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority.

Best regards,

Simpro

NC

Nicholas C.

Small-Business (50 or fewer emp.)

10/2/2023

"Wonderful field service and estimating software for low voltage or security company!"

4/5

What do you like best about Simpro?

I love that the software has the ability to create estimates quickly. Work flows between estimating, ordering and work orders have been a life saver! The new takeoff software allows quick estimating alongside a plan set. The customer service department is always available and ready to assit with any issues that come up. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

I wish asset tracking was a little more organized. Financial statements are based on accrual. I wish there were some statements based on cash flow. The mobile application can glitch at times but all in all a great product. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Nicholas

Thank you for taking the time to share your positive experiences with Simpro. We're thrilled to hear that our software has been instrumental in streamlining operations for your company.

We're particularly pleased that you find our estimating and workflow features beneficial. It's wonderful to know that our tools have been a life-saver in your day-to-day work. Our commitment to providing efficient estimating and work order processes remains a top priority.

We appreciate your feedback regarding asset tracking and financial statements. We continually work on enhancing our software, and your insights are essential in this regard.

We're here to support you every step of the way, and your success is our success. If you ever have more feedback or need assistance with anything else, please don't hesitate to reach out. We're ready to assist.

Warm regards,

Simpro

MP

Michelle P.

Small-Business (50 or fewer emp.)

10/6/2023

"SimPRO has a great asset management and plant item tracking system"

3/5

What do you like best about Simpro?

SimPRO has helped us grow our asset management with our customers. It has been helpful to track history and easy helpful to list to our customers which asset needs the repair. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

SimPRO has alot of steps in the process of quoting, job workorders and invoicing. For the system to work properly you have to be very careful to every detail or you miss something along the way. It will take time to learn the steps, but you will get the hang of it. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hello Michalle,

Thank you for sharing your thoughts on Simpro. We're delighted to hear that you've found our asset management and plant item tracking system to be a valuable asset in your business operations. Tracking asset history and efficiently communicating repair needs to your customers are indeed crucial aspects of field service management.

We appreciate your feedback regarding the complexity of certain workflows in Simpro. We've taken this input to heart and have invested in tools and improvements aimed at streamlining these processes. Our goal is to reduce the number of steps and clicks required, making the system more user-friendly while maintaining its power and functionality.

We understand that mastering these workflows can take some time, but we're here to support you every step of the way. Your dedication to detail ensures that you're making the most out of our system, and we're committed to making that process smoother for our users.

Simpro is designed to significantly reduce paperwork and enhance communication between your mobile teams and the office. We're pleased to be contributing to the efficiency of your operations.

If you have any more feedback or questions, please don't hesitate to reach out. We're here to assist you on your journey with Simpro.

Best regards,

Simpro

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