# Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 408 ## About Simpro The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards. ## Simpro Pros & Cons **What users like:** - Users appreciate the **ease of use** of Simpro, highlighting its intuitive workflow and seamless integration of features. (7 reviews) - Users value the **comprehensive data management** offered by Simpro, enhancing efficiency and reducing errors across workflows. (5 reviews) - Users value the **single source of truth** in Simpro, streamlining quoting, scheduling, and job costing efficiently. (5 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating asset maintenance from quoting to invoicing in one system. (4 reviews) - Users value the **centralization of all asset management functions** in Simpro, enhancing efficiency and reducing errors. (3 reviews) - Users commend the **responsive customer support** of Simpro, providing quick and comprehensive solutions for their needs. (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) - Useful (3 reviews) **What users dislike:** - Users find the **complexity** of Simpro overwhelming, especially with setup and performing simple tasks efficiently. (4 reviews) - Users find the **setup process complex** , making it challenging to fully utilize Simpro's features effectively. (3 reviews) - Users find simPRO's **difficult learning curve** challenging, especially due to its complex features and setup requirements. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the system's complexity and extensive features. (3 reviews) - Users find **setup difficulties** with Simpro, noting challenges in onboarding and complexity hindering effective use. (3 reviews) - Setup Issues (3 reviews) - Users note the **complex onboarding process** and ongoing challenges with staff training and setup in Simpro. (2 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Viewing schedules could be easier **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Scheduling is easy Tracking jobs is simple **What do you dislike about Simpro?** Viewing schedule is difficult Cost centers can be difficult to schedule when the job has multiple **What problems is Simpro solving and how is that benefiting you?** Techs are aware of where they need to be & what their tasks are for the day **Official Response from Simpro Marketing:** > Hi there, Thank you for taking the time to share your feedback on Simpro. We're glad to hear that you find scheduling and job tracking easy and beneficial for your operations. We understand that viewing schedules can sometimes be challenging, especially with jobs that have multiple cost centers. Your input is valuable to us, and we're continuously working to improve the user experience. We'll consider your comments as we make enhancements to the scheduling process. It's great to know that our Simpro Mobile app helps your technicians stay updated about their daily tasks and locations. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to support you in optimizing your scheduling and job tracking. Best regards, Simpro ### 2. Great platform for job management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** I like the way you raise projects / quotes based on sites rather than individual areas. **What do you dislike about Simpro?** It would be good to have a bit more functionality around quoting for example some tenders may go out to more than one client and would be great to have some kind of entry system for follow ups. Currently i'm using a separate database to keep track of my sale enquiries. **What problems is Simpro solving and how is that benefiting you?** I like the functionality around cost centres ### 3. Extremely good piece of software to keep information. **Rating:** 4.0/5.0 stars **Reviewed by:** Robert D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** You can now attach photos to the actual job instead of adding them to attachment. **What do you dislike about Simpro?** Sometimes Sim pro will crash without warning, and if you have no signal, it's very hard to use and might end up duplicating photos. **What problems is Simpro solving and how is that benefiting you?** N/a **Official Response from Simpro Marketing:** > Hi Robert, Thanks for your review of Simpro! We’re glad to hear that you're finding it to be a valuable tool for keeping information,and that you like the ability to attach photos to the actual job.This is a feature that we've been working on for a while, and we're glad to hear that you're finding it useful. We understand your concern about the crashes. We've recently moved to a new server provider to address these issues and improve overall reliability. Thanks again for your review! ### 4. A review of SimPRO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Simpro?** Technicians using SimPRO mobile and also ease of invoicing **What do you dislike about Simpro?** Assets do not remain in true order. Can be frustrating. **What problems is Simpro solving and how is that benefiting you?** None if I am honest. I have very few problems with Simpro. ### 5. It's acceptable, but believe we are growing out of it as a bussiness **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Simpro?** Onestop for tracking timesheets and loading costs to projects with photos **What do you dislike about Simpro?** Starts to get a burden when wanting to do stuff like accruals etc. **What problems is Simpro solving and how is that benefiting you?** See a snap shot of projects costs and direct billing **Official Response from Simpro Marketing:** > Thanks for your feedback! While we love to hear Simpro is your one stop shop, we want to make sure you’re utilizing the Help Guides to make things easier. You can find those here: https://helpguide.simprogroup.com/Content/Welcome.htm ### 6. Great tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Quick qouting to jobs easy to track assets and time **What do you dislike about Simpro?** scheduling not as easy as should be needs to be able drag and drop jobs easier its functionial but there are better options **What problems is Simpro solving and how is that benefiting you?** time tracking and job scheduling **Official Response from Simpro Marketing:** > Hi Stephen, Thank you for sharing your feedback on Simpro. We're glad to hear that you find it quick and efficient for quoting jobs and tracking assets and time. We appreciate your comments about scheduling, and we understand the importance of making this process as intuitive as possible. Your feedback about drag-and-drop functionality is valuable, and we want to let you know that we have scheduling improvements on our roadmap. We're actively working on enhancing this aspect of Simpro to make it even more user-friendly. It's also great to know that Simpro is helping you with time tracking and job scheduling. If you ever have more suggestions or need further assistance, please don't hesitate to reach out. We're here to ensure that Simpro continues to meet your needs and benefit your business. Thanks for being a valued Simpro user! Best regards, Simpro ### 7. It has been great with some delays **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Simpro?** I like that its easy to use and helps get work done. **What do you dislike about Simpro?** It glitches a lot, when quotes are sent in a certain format iPhone users arent able to open. **What problems is Simpro solving and how is that benefiting you?** Having a formated quote ready for me **Official Response from Simpro Marketing:** > Hi Sandra, We appreciate your feedback. It's great to hear that you find Simpro easy to use and a helpful tool for getting your work done efficiently. Regarding the issue with quotes not opening correctly on iPhones, this is certainly something we take seriously. We apologize for any inconvenience this may have caused you, and your input helps us identify areas that need attention. If you encounter any more issues or have further feedback to share, please don't hesitate to reach out to our support team. Your insights are invaluable in helping us enhance your Simpro experience. Thank you for choosing Simpro as your business solution. Best regards, Simpro ### 8. simPRO is a powerful solution but difficult to start from scratch with a larger business **Rating:** 4.0/5.0 stars **Reviewed by:** Evan C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** Accountability. Tracking customers from start to finish and logs taht record everything. **What do you dislike about Simpro?** Still not very intuiutive and canned reports leave a lot to be desired. **What problems is Simpro solving and how is that benefiting you?** Ability to track customers from start to finish. ### 9. Simpro review **Rating:** 3.5/5.0 stars **Reviewed by:** Alex F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Simpro?** It is easy to use and very user freindly. **What do you dislike about Simpro?** Sometimes it is difficult to navigate through pages. **What problems is Simpro solving and how is that benefiting you?** It solves scheduling issues by allowing us to allocate more than 1 engineer to each job. **Official Response from Simpro Marketing:** > Hi Alex, thank you for your Simpro review! We're thrilled to hear that you find our system easy to use and user-friendly. Regarding navigation, we're always striving to improve the user experience. If you have any specific feedback on the areas that you find challenging to navigate, we'd love you to share your suggestions on the customer Ideas Portal. Your input is valuable in helping us enhance our platform. We're delighted that Simpro has been beneficial in solving your scheduling issues, allowing you to allocate multiple engineers to each job. Our goal is to provide you with a comprehensive solution that streamlines your operations and boosts efficiency. If you have any more feedback or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for being a part of the Simpro community! Best regards, Simpro ### 10. User friendly job management system **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Simpro?** Simpro is a great tool for job management. It's ever evolving and moving with the times. **What do you dislike about Simpro?** Simpro mobile. No where near as good as Connect **What problems is Simpro solving and how is that benefiting you?** Keeps track of jobs and staff ### 11. Safety Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Simpro?** easy to use, simple platform, alot of features, customizable platform, ease of implementation **What do you dislike about Simpro?** so far I like everything no complaints here **What problems is Simpro solving and how is that benefiting you?** able to keep everything we need in one platform, reports, mobile, invoices, billing **Official Response from Simpro Marketing:** > Hello, Thank you for taking the time to share your thoughts on Simpro. We're thrilled to hear that you find our platform easy to use, customizable, and packed with features. It's fantastic that you have no complaints; we aim to provide a seamless experience for our users. We're pleased to know that Simpro is helping you consolidate everything you need into one platform, from reports and mobile capabilities to invoices and billing. If you ever have questions or need assistance with any aspect of Simpro, please feel free to reach out. We're here to support your success. Best regards, Simpro ### 12. Right product for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Simpro?** We like that it is user friendly, that when you do a PO it automatically allocates the expense to the job with a mark-up and you can track jobs easily **What do you dislike about Simpro?** Downside for us, is that the timesheets don't go across to our Payroll system **What problems is Simpro solving and how is that benefiting you?** Their have been many improvements in simpro since we started nearly 2 years ago. The ease of using the software, it has reduced the amount of paperwork. **Official Response from Simpro Marketing:** > Hi there, Thank you for your review! We're delighted to hear that Simpro has been the right product for your business. It's great to know that you find Simpro user-friendly and appreciate its features like automatic expense allocation and job tracking. We designed Simpro to simplify your workflow and enhance your job management experience. Regarding timesheets not going across to your payroll system, we have a strong timesheet integration with Xero and a CSV export option for MYOB. You can learn more about these features at https://helpguide.simprogroup.com/Content/Service-and-Enterprise/Timesheets.htm. We are dedicated to providing seamless integrations to streamline your payroll processes and encourage you to share your feedback in the customer Ideas Portal. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 13. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Vitaliy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** Very good system and easy to master. Can do just about everything with this one CRM. **What do you dislike about Simpro?** It goes down more often than we like and sometimes experiences slowdown. **What problems is Simpro solving and how is that benefiting you?** All in one platform **Official Response from Simpro Marketing:** > Hi Vitaliy Thank you for your positive review! We're delighted to hear that you find Simpro to be a great and versatile system that covers a wide range of your needs. We understand that system downtime and occasional slowdowns can be frustrating. Please rest assured that we continuously work to improve our infrastructure and enhance system stability. In fact, we've recently migrated our servers to AWS to provide better performance, and we're committed to ensuring a smoother experience for our users. We appreciate your business and are committed to providing you with a seamless and efficient experience. If you have any further feedback or need assistance with anything related to Simpro, please don't hesitate to reach out. We're here to support you! ### 14. Capable of excellence but a bit clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Jordyn E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Simpro?** Simpro is an excellent product to use as a job management system in our electrical business. It is able to perform many tasks within the product and fulfills many needs of our business. The project management and stock management are excellent features that have helped make our business run smoother. **What do you dislike about Simpro?** SImpro has a lot of features that are designed to service a variety of industries. Although this is very helpful, it also makes the platform feel clunky and simple features can be overlooked. Furthermore, the pricing structure could be improved. Currently, they have a paid license for either the mobile edition or the enterprise edition. I would suggest creating a third license between the mobile and enterprise license for workers who need access to some parts of Simpro but not the entire enterprise edition. For example, instead of having to pay 600% of the mobile price to give them access to additional information, perhaps there could be a middle price. **What problems is Simpro solving and how is that benefiting you?** Simpro is great at helping our business quote, record jobs, invoice and receive payment for our work. It has a large range of features that can handle most aspects of the business; however workarounds may be needed to utilize these features in the unique environment of individual businesses. **Official Response from simPRO:** > Thank you for taking the time to share your thoughts and feedback on our software. We are happy to hear that simPRO is helping you manage your business efficiently. We are currently evaluating how to better tailor our software packages to individual businesses based on their specific needs and wants. Your feedback is extremely helpful and will be passed onto the product department for their consideration. Please feel free to reach out to us directly with any other ideas or suggestions on how we can improve. Your satisfaction is our goal! Thanks for allowing simPRO to help manage and grow your business. ### 15. All-In-One Field Service Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Simpro?** Helps manage every job from start to finish. **What do you dislike about Simpro?** Occasional issues with Quick Books integration. **What problems is Simpro solving and how is that benefiting you?** It helps us manage all our field service needs all in one software. **Official Response from Simpro Marketing:** > Hello, Thank you for taking the time to provide your feedback on Simpro. We're delighted to hear that our all-in-one field service management software is effectively helping you manage every aspect of your jobs. Your feedback regarding our accounting package integrations is important to us. We encourage you to reach out to your local support team to discuss your occasional issues with QuickBooks integration. Your input will help us make necessary improvements. We're pleased that Simpro is serving as a unified software platform to manage all your field service needs. We remain dedicated to equipping you with the tools necessary to streamline your operations and enhance efficiency. If you have further feedback or any questions, please don't hesitate to reach out. Your success is our priority. Best regards, Simpro ### 16. Simpro has improved our stock tracking, job tracking and quoting experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rhys L. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** Simpro has easy to navigate and well laid out menu's. Software is modern. I like the ease of putting costs together when quoting as it is simply a few clicks and you have the parts/labour in the job and can update prices easily. Breakdown of quotes and jobs into cost centres makes it easier to determine where the costs are and makes it easier for other staff to understand how costs and labour are broken down. Duplicating quotes and jobs is helpful and time saving. Stock tracking is good compared to our seemingly non-existent previous system, makes it easier to locate items in the factory. **What do you dislike about Simpro?** Search function can be a bit difficult to use at times. If the item you are searching for is not input in the correct order then it won't return a result. EG if I an item is on our system as '50mm copper bend' and I search 'copper bend 50mm' then the system will not find it. Some form generation can also be a bit more time consuming than required to correct. If I have multiple cost centres for instance with a description on the main summary screen then the quote for instance will generate the pricing breakdown for each cost centre with the main summary description repeated for each cost centre. **What problems is Simpro solving and how is that benefiting you?** Our stock was difficult to track and find in our factory before Simpro. Our method of doing this was inaccurate as we didn't have everything listed and locations logged. Simpro allows us to easily input locations, view stock levels and see if we have the item on order quite easily. We are now able to keep on top of our stock levels, see where stock is being allocated to and find it in the factory more quickly. **Official Response from simPRO:** > Hi Rhys, Thank you for taking the team to leave this review. We sincerely appreciate your input, and are thrilled to hear that simPRO has helped to improve the efficiency of your business operations. We also greatly appreciate your feedback in regards to the search functionality. We love to hear from our customers, and always like to implement the changes to our software that would benefit our customers. If you have an idea to improve how you use simPRO, you can submit an idea in the Ideas Portal for the simPRO Product Team to review and consider for future releases, as well as for other simPRO users to view, vote for, and comment on. Thank you again! ### 17. Field Service Admin **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** It is easy to schedule tech to their jobsite **What do you dislike about Simpro?** I don't like that the calendar view isn't easy to see all the techs **What problems is Simpro solving and how is that benefiting you?** Scheduling Techs **Official Response from Simpro Marketing:** > Hi there, Thank you for sharing your thoughts on Simpro. We're pleased to hear that you find it easy to schedule your technicians to their respective job sites. We understand that there is room to improve the calendar view, and enhancements to this area are on the Simpro Premium roadmap. If you ever have more feedback or need further assistance, please feel free to reach out. We're here to support your field service operations. Best regards, Simpro ### 18. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Simpro?** Job management, excellent helpline, and great database **What do you dislike about Simpro?** Cost, issues with emails not being received by clients **What problems is Simpro solving and how is that benefiting you?** Job tracking, and cost mamangement ### 19. A steep learning curve but smooth sailing after **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** The amount of detail that is able to be captured. Reporting can eb varied and if you spend te time t learn the system thoroughly, reporting can be very detailed. **What do you dislike about Simpro?** It was extremely time consuming and complex to get anerythign up and running. TPAR does not feed across to QBO. **What problems is Simpro solving and how is that benefiting you?** Splitting costs btw cost centres. Gives great % profit capabilities. **Official Response from Simpro Marketing:** > Hi there, Thank you for your review of Simpro! We're glad to hear that you appreciate the level of detail you can capture with our software and the flexibility in reporting options. We understand that there might be a learning curve during the initial setup. We are continually working to improve our onboarding process, and the supplementary training available, to make this a better experience. Regarding TPAR integration with QBO, we apologise for any inconvenience caused. We continuously work on improving our integrations, and your feedback is valuable in guiding our development efforts. It's great to know that Simpro is helping you split costs between cost centers and providing you with powerful profit percentage capabilities. If you ever need further assistance or have more feedback to share, don't hesitate to reach out. We're here to support you on your journey with Simpro. Best regards, Simpro ### 20. IT IS EASY TO USE AND GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** The asy of use and simple aspect of the system. As a company we use this to its full potential. Its good to keep record of jobs and where the teams are and what they have been up to, to use of this with finance. **What do you dislike about Simpro?** Sometimes it can be slow. I am not aware of anything else to put here as what I use it for works well for me. **What problems is Simpro solving and how is that benefiting you?** We use this for finance, the team can track their team and assign them job, keep a record of the jobs and how well they are doing. **Official Response from Simpro Marketing:** > Hi there, Thank you for your wonderful review of Simpro! We're thrilled to hear that you find it easy to use and that it's meeting your needs effectively. Simpro's simplicity and versatility make it a valuable tool for businesses, enabling efficient job tracking, team management, and finance integration. Regarding performance, we recently made significant improvements by moving our servers to AWS in the last few weeks. This change has enhanced stability and speed, ensuring a smoother experience for our users. If you have any further feedback or need assistance, please feel free to reach out. We're here to support you and ensure you make the most of Simpro's capabilities. Best regards, ### 21. Simpro is a comprehensive program that encompasses all facets of job management **Rating:** 4.5/5.0 stars **Reviewed by:** Ash T. | Personal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Simpro?** The Simpro support and services are fantastic; they are always prompt to respond via email and are also very helpful over the phone. The software itself is comprehensive and includes all facets of job management making it easy to keep on track of leads, quotes, jobs and invoicing. It integrates seamlessly with other programs and suppliers also which is a huge time saver! **What do you dislike about Simpro?** It can be slightly cumbersome to use initially as there are so many options and areas which need to be prefilled correctly for it to work effectively, but after the initial learning curve, it is a very useful tool. **What problems is Simpro solving and how is that benefiting you?** Simpro enhanced our ability to actively manage all client requirements and staff. Additionally, the reporting functionality exceeds that of other job management platforms which means we have a clearer understanding of our business position. **Official Response from simPRO:** > Thank you so much for sharing feedback regarding our software and customer service. We are thrilled to hear that your experience with simPRO has been a positive one. We always strive to provide our customers with the best service possible and to hear that you have experienced that from us makes us tremendously proud. We admit that the learning curve on our software takes a lot of time but it is essential in getting the most out of the product. It seems that you and your team have gone through a successful implementation and are experiencing all of the benefits simPRO offers to help you manage your business. Thanks again for leaving your review and feedback. Please remember we are always here to help if you ever need it! ### 22. Taking Care of Business **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Simpro?** Simpro takes the guesswork out of what you've spent, the hours you've worked and job progress. It lets you take action if necessary before its too late. **What do you dislike about Simpro?** Simpro is only as good as the information you put into it. **What problems is Simpro solving and how is that benefiting you?** Keeping track of job costs and hours **Official Response from Simpro Marketing:** > Thank you Stuart for your fantastic review of Simpro. We truly appreciate your positive feedback and are thrilled to hear about your experience. We understand the importance of staying on top of things and avoiding any potential issues before they become critical, so it is great to hear that Simpro is giving you the accurate information you need to take timely action. We also appreciate your feedback regarding the importance of inputting accurate information into Simpro. We completely agree that the quality of data input directly impacts the effectiveness of any system. That's why we strive to make the process as user-friendly as possible and provide resources to help you get value out of Simpro. If you have any further feedback or questions, please don't hesitate to reach out. We're here to support you every step of the way! ### 23. Work in Progress? **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** Can take a job through from start to completion all in one place. Lots of report options to pull through various information. Able to download information as CSV for analysing. **What do you dislike about Simpro?** When selecting a group of engineers to schedule, it would be great to be able to be able to tick and select individulas within a group too. Especially as two man teams are not always the same. Inconsistancy with account manager/communication of changes isn't great. **What problems is Simpro solving and how is that benefiting you?** Being able to get engineers information to them remotely. Tracking job progress and invoicing etc. **Official Response from Simpro Marketing:** > Hi there, Thank you for your feedback on Simpro! We're delighted to hear that you appreciate its ability to manage jobs from start to completion in one place, the diverse range of report options, and the convenience of downloading information as CSV for analysis. Regarding the scheduling feature, we understand the importance of flexibility when managing teams. User experience enhancement for the schedule are on the Simpro roadmap (https://helpguide.simprogroup.com/Content/Product-Roadmap.htm) and we would love you to add your suggestions to the Customer Ideas Portal. We apologise for any inconsistencies in communication and changes. Our team is committed to improving communication and ensuring you have a smooth experience with Simpro. We encourage you to reach out with your concern so we can make sure you’re connected with your account manager. If you have any more suggestions or need assistance, please feel free to reach out. We're here to support you every step of the way. Best regards, Simpro ### 24. All in 1 System **Rating:** 5.0/5.0 stars **Reviewed by:** Dana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Simpro?** Connecting information and allowing us to have separate areas of business which we can combine when needed. **What do you dislike about Simpro?** I dont have any feedback that would require any updates for my position and use of simpro **What problems is Simpro solving and how is that benefiting you?** Costs of jobs, scheduling. leads, appts **Official Response from Simpro Marketing:** > Thank you for your positive review of Simpro as an "All in 1 System", Dana. We're glad to hear that Simpro's ability to connect information and manage separate areas of your business has been valuable to you. We appreciate your feedback and are thrilled that Simpro has been beneficial in solving problems related to job costs, scheduling, leads, and appointments. We also want to thank you for mentioning that you don't have any specific feedback requiring updates for your position and use of Simpro. We aim to provide a user-friendly and adaptable system, and we're glad it's meeting your needs effectively. Thank you again for your review and for choosing Simpro. If you have any further feedback or suggestions, please don't hesitate to reach out. We're committed to continuously improving our system and providing you with the best possible experience. ### 25. Simple and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** Ease of setting up jobs, checking and adding notes, adding photographs and timelines for jobs **What do you dislike about Simpro?** it doesnt always fit with our client requirements on certain types of work **What problems is Simpro solving and how is that benefiting you?** We have accurate details and timelines, with the addition of photos for our clients especially if there is an issue **Official Response from Simpro Marketing:** > Hello, Thank you for sharing your experience with Simpro. We're delighted to hear that you find our platform simple and easy to use, especially for setting up jobs, adding notes, photographs, and timelines. Having accurate details and visual documentation like photos can be invaluable in your line of work. We understand that every client and project can have unique requirements, and we strive to offer flexibility to accommodate various needs. If there are specific features or functionalities you believe would better meet your client requirements, we'd love to hear your feedback so we can continue to improve our platform. Your input is valuable to us, and we're here to assist you in any way we can. If you have any more suggestions or questions, please don't hesitate to reach out. Best regards, Simpro ### 26. working but can be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Simpro?** it has most features needed, easy use for operatives on site. **What do you dislike about Simpro?** lack od depth, purchasing side is not develep rioght missing lot of module **What problems is Simpro solving and how is that benefiting you?** easy to create project help ot have everything in one software and for the operartive helps to have the app ### 27. Great product for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** It's flexibly to allow staff on the field to use and open to contractors to feed information into your system. **What do you dislike about Simpro?** Lack of reporting and accounting functionality. It also has certain areas that can flow better in system operation wise. **What problems is Simpro solving and how is that benefiting you?** Helps collect data out in the field. **Official Response from Simpro Marketing:** > Thank you for your review of Simpro! We're glad you appreciate the flexibility of our software for staff in the field and contractors. Regarding reporting, Simpro comes with over 60 pre-built reports to cover a wide range of needs. Additionally, we offer a powerful Business Intelligence tool for times when businesses require more in-depth insights. However, we understand that every business has unique requirements, and we would love to hear your suggestions on the Ideas Portal. We're always keen to expand our offering based on user feedback. We're continuously working to expand the number of accounting packages we integrate with directly. Your input is crucial in guiding our development efforts. To further assist you and ensure that we address your needs effectively, we encourage you to also share the specific accounting packages or the level of integration you would like to see on the Ideas Portal. Your suggestions help us prioritise and implement enhancements that align with our users' requirements. We're here to support you every step of the way. Best regards, Simpro ### 28. User friendly, although I don't feel we are using it to its full potential. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Simpro?** User friendly, good for scheduling out works and booking jobs in. **What do you dislike about Simpro?** I would like it to give me notifications if an engineer hasnt compleated jobs with my name against them **What problems is Simpro solving and how is that benefiting you?** Ease of seeing an overview of a job, sending quotes and invoicing. **Official Response from Simpro Marketing:** > Thank you for sharing your thoughts on Simpro! We're thrilled to hear that you find our system user-friendly and beneficial for scheduling and job booking. Regarding your suggestion about notifications for incomplete jobs with your name against them, it's a brilliant idea! We encourage you to share it on our Ideas Portal, where our development team actively reviews and prioritises enhancements based on user input. To help you get the most out of Simpro, we've introduced free and on-demand Masterclasses this year. These sessions provide valuable insights and tips to maximise our system's capabilities. Attending one of these classes may greatly benefit you in harnessing the full potential of Simpro. Additionally, we recommend exploring our free Learning Toolbox to gain insights into areas of the product you haven't explored yet. For our Australian and New Zealand users, we also invite you to register for our Simprosium events (https://nectarcc.eventsair.com/simprosium-roadshows-2023/simproregistration/Site/Register), where we'll be hosting various workshops to help you delve deeper into Simpro. If you're interested in further training or consultation to optimise your use of Simpro, please don't hesitate to contact our support team. We're dedicated to assisting you in finding better and innovative ways to utilise Simpro's features for your business. Once again, we truly value your input, and we're excited to continue working together to enhance your Simpro experience. Best regards, Simpro ### 29. Simple to use. gives you enough windows to use **Rating:** 5.0/5.0 stars **Reviewed by:** fay g. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Simpro?** easy to retrieve history which is used frequently **What do you dislike about Simpro?** not got any dislikes. runs slow occassionally but all system does this **What problems is Simpro solving and how is that benefiting you?** Time saving for retreiving jobs for clients. This helps us to move faster & proffessional **Official Response from Simpro Marketing:** > Hi Fay Thanks for sharing your thoughts on Simpro! We're thrilled that you find our system simple to use and that it provides you with the necessary windows to get the job done. We're also excited to let you know that we've recently moved our servers to AWS, so you can expect improved performance and smoother operation. We're all about saving you time and helping you work faster and more professionally. Your satisfaction and success are our top priorities! If you ever have more feedback or need assistance, just give us a shout. We're here to support you every step of the way. Regards Simpro ### 30. Our business uses Simpro daily but only limited functionality. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Simpro?** The ease of generating outputs - PO's & Invocies etc can be tailored **What do you dislike about Simpro?** Lack of integration with other timesheet software. **What problems is Simpro solving and how is that benefiting you?** Tracks costs against projects & provides an indication of project performance. **Official Response from Simpro Marketing:** > Thanks for your feedback! Please reach out to support if there are specific integrations you would like to see come to life. ### 31. It is a satisfactory platform for our business but I think there are probably better options.. **Rating:** 1.5/5.0 stars **Reviewed by:** Andrew F. | Director / Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The 2 main benefits for us are the recurring job function and the cost centre modules **What do you dislike about Simpro?** The functionality of the whole platform, there are far too many clicks for each process. Very time-consuming. The tech support services are very slow and often need follow up - sometimes weeks later to get an answer to a query. The inability to bulk edit/delete cost centres. (refer to the first point above) The invoicing & statement emails never default to the correct client or email contact. Every email has to be managed and sent individually System emails from simPRO often go to spam for clients - meaning lots of follow up and repeat work to resend and check receipt There are very limited category options for purchase orders. simPRO only offers ‘Stock’ or ‘Job’ as options and doesn't allow for purchases such as Small Plant & Equipment, Repairs & Maintenance etc etc. the 'Submit an idea' platform - it's a joke. Some obvious and elementary upgrade suggestions can sit in the waiting room for years before they are actioned. The whole support backup side of simPRO is behind the 8 ball which is sad because they are constantly advertising the platform to new clients but can't really satisfy the ones they have already got. The BI reporting - you need to be BI expert to use it, it's dysfunctional for most people The quote forms builder/plugins and general layout options. Have tried many times but it's a disaster. You spend hours editing a quote - when the client wants a revised quote the original one can't be edited - you have to start all over again..! Their credit card payments provider - it's as clunky and as difficult to set up as you could imagine along with extremely unreasonable demands for personal information - so I gave up. A simpler option such as stripe integration should be investigated. **What problems is Simpro solving and how is that benefiting you?** Automated notifications for clients are a real winner for us - job reminders etc. Recurring job management is a breeze with simpro The pricing / prebuild function is very good and saves time. **Official Response from simPRO:** > Hi Andrew, Firstly, I wanted to thank you for this detailed and informative response. We take your review very seriously, and use responses similar to yours to better our business as a whole. We sincerely apologize for the experience you have had, and our team will work diligently to improve in every area that we can. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support so that they may assist you with details on creating non-inventory Purchase Orders, configuration settings for email to avoid delivery issues and editing existing quotes and look at why you’re unable to edit quotes. In regards to development, with over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. We acknowledge that the application process for the payment provider we use where Square is not available can be challenging. We are investigating options available to New Zealand to deliver the same streamlined experience that we are able to provide to users in other regions. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. In the meantime, we have contacted our support team to get in contact with you, and hopefully resolve any issues you are having! Thank you again. ### 32. It’s a good app to manage projects and jobs and good to have the option of stock taking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Simpro?** With simpro I love the fact that you can see your stock and also see stock of yourself and others it's also very easy to go back and change mistakes that may have been made in notes or on a job **What do you dislike about Simpro?** Me and my colleagues have a real issue with simpro deleting hours and this always happens we have to put the hours in around 4 times each time before simpro want to save it this happens on mobile data and aswell on a string WiFi connection **What problems is Simpro solving and how is that benefiting you?** Simpro is solving the hassle of trying to call people and find out details about the task at hand as one person can put all the details on the job and it is easy to find out what's going on **Official Response from simPRO:** > Thank you for your review of our product. We are so happy to hear that our software has helped you take better control of your inventory and better track and manage your jobs. It’s unfortunate that you are running into problems tracking your hours. Please reach out to our support team and they can help you problem-solve why this is happening and walk you through solutions to help. You can reach them here: https://helpdesk.simprogroup.com/ We constantly strive to provide the best solutions and services to our customers. Your feedback means a lot to us and we are proud to help support your business for years to come. Thank you again for your review and feel free to contact us if you have any further questions or concerns. ### 33. Easy to use when you know how **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Simpro?** Being able to have all of the information that I require in one place - images, descriptions, documents. **What do you dislike about Simpro?** There can be some long winded processes that could be made shorter. **What problems is Simpro solving and how is that benefiting you?** It helps me keep track of all the jobs that I am currently udnertaking. **Official Response from Simpro Marketing:** > Thanks for sharing your feedback on Simpro! We're delighted to hear that having all the essential information in one place, such as images, descriptions, and documents, has been beneficial for you. We appreciate your input regarding some processes being lengthy. Our team is always working to improve the user experience, and your feedback helps us identify areas for refinement. If you ever need any assistance or have further suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, ### 34. Very User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Simpro?** It is very easy to use after 5 days of training was able to use the system without help **What do you dislike about Simpro?** Sometimes I'm not sure what page I'm in **What problems is Simpro solving and how is that benefiting you?** I think it is making it easier to raised quote and purchase orders **Official Response from Simpro Marketing:** > Thank you for your review! We're thrilled to hear that you find Simpro very user-friendly and that the training helped you quickly become proficient with the system. Regarding the challenge of identifying the current page, we appreciate your feedback. Our team is continuously working on improving the user interface to enhance clarity and navigation. It's wonderful to know that Simpro has made it easier for you to raise quotes and purchase orders. Streamlining these processes can significantly improve efficiency and save valuable time for your business. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 35. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Madlen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Simpro?** The Support team is assessable and real people you can talk to. I like how they manage their idea portal as well. **What do you dislike about Simpro?** Integration with CRM is difficult as in simpro our clients are sites and have multiple contacts, while in the crm a contact can only be related to one site. **What problems is Simpro solving and how is that benefiting you?** Managing customer service from the quoting process to invoicing. **Official Response from simPRO O'Toole:** > HI Madlen - Thank you for taking the time to write down your thoughts about simPRO. Your feedback is so important to us. We pride ourselves on providing excellent customer service. We're thrilled that the team has been a resource for you. Please keep reaching out if you need assistance - we are always here to help! We're also happy to hear that the software is helping you manage your customer service by streamlining processes for you. We understand your frustration about your CRM integration. Please know that our development team is constantly looking for ways that allow for seamless integration into other systems so frustration like yours doesn't arise. This type of feedback is essential in helping us make our product better and easier for you to use. Thanks again for your review. We are proud to be a part of your business. ### 36. Clear system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** Simpro is a straight forward system to use with the ability to run reports on specific data **What do you dislike about Simpro?** There is nothing that stands out for me. **What problems is Simpro solving and how is that benefiting you?** We are able to clearly colour code the status' of our jobs **Official Response from Simpro Marketing:** > Hi there, Thank you for your positive review of Simpro! We're delighted to hear that you find our system straightforward and easy to use, with strong reporting to empower your decision making. Your satisfaction is our top priority, and we're glad to know that Simpro has been meeting your needs effectively. Thank you for choosing Simpro as your business solution. We appreciate your trust in our platform. Best regards, Simpro ### 37. A 10 year relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Simpro?** On the whole easy to use with a responsive supportive team. **What do you dislike about Simpro?** Occasionally updates will have unintended consequences & BI experience could be improved **What problems is Simpro solving and how is that benefiting you?** Scheduling of 10000 recurring jobs which generate 90000 jobs per year **Official Response from Simpro Marketing:** > Hey there, Thanks a bunch for your awesome 10-year relationship with Simpro! We're thrilled that you find our system easy to use, and it means a lot to us that you appreciate our responsive and supportive team. We apologise that updates can sometimes throw a curveball, but we're always working hard to make sure they run smoothly. And don't worry, we hear you on the BI experience - we're continuously looking for ways to enhance it. It's fantastic to hear how Simpro helps you schedule those 10,000 recurring jobs, generating a whopping 90,000 jobs annually. That's some serious productivity! It’s great to have you on board, and we're here to keep supporting you for many more years to come. If you ever need anything or have more ideas to share, we're all ears! Regards Simpro ### 38. Simple to use, easy elements of a diary system and simple invoicing process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Simpro?** The layout The Diary Element The ease of raising invoices **What do you dislike about Simpro?** staff reports are not focused on the invoicing element of the programme **What problems is Simpro solving and how is that benefiting you?** Not been informed **Official Response from Simpro Marketing:** > Hi there, Thank you for sharing your review of Simpro! We're thrilled to hear that you find the layout, diary element, and invoicing process simple and easy to use. We're continuously working to improve our reporting features, and your input helps us prioritise enhancements that align with our users' needs. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, Simpro ### 39. Best thing since sliced bread! **Rating:** 5.0/5.0 stars **Reviewed by:** Lewis K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Simpro?** The whole of the system has been designed to allow contractors to efficiently carry out their work, whether that's quoting for a tender, running a project or actually using Simpro's mobile app. **What do you dislike about Simpro?** Nothing to dislike, as all submitted ideas get attended to. Some hick-ups with their servers every now and again however it is a small issue. **Recommendations to others considering Simpro:** Try it!!! You'll never go back to your old system **What problems is Simpro solving and how is that benefiting you?** Our workflow has completely changed since the use of Simpro. It helped us to streamline our processes and allowed us to attend to enquiries/queries a lot quicker. ### 40. Simpro is the easiest and most comprehensive program for end to end job management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Simpro?** So many options available for multiple types of jobs **What do you dislike about Simpro?** ongoing training can be time consuming sometimes **What problems is Simpro solving and how is that benefiting you?** Tracking Inventory is the biggest win for us **Official Response from Simpro Marketing:** > Thank you so much for your amazing review of Simpro! We're thrilled to hear that our software offers the flexibility you need for the different types of work your business provides. Regarding ongoing training, we appreciate your feedback. Our team is dedicated to making training as efficient as possible, continuously working on improvements to save you time and enhance your experience. Keeping control of costs is vital, especially when it comes to inventory management. We're glad to know that Simpro has been instrumental in helping your business track inventory effectively. If you ever need further assistance, have more feedback, or just want to say hello, don't hesitate to reach out. We're here to help and always eager to hear from you. Best regards, ### 41. Very Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne s. | Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Simpro?** The most helpful are the people who work there! I had an issue trying to upload some files and they were so helpful and patient. Simpro is also easy to use and finding help online is super simple. **What do you dislike about Simpro?** I wouldn't say I dislike anything. Perhaps just a couple of small modifications to the scheduling screen to help see more details on scheduled jobs (for example, click on a job to open it, rather than right-click, edit job). **What problems is Simpro solving and how is that benefiting you?** Updating price lists. We can export existing price lists, change them and re-import them with ease This makes us more productive as we are not having to refer to hard copies of suppliers price lists. **Official Response from simPRO:** > Hi there Leanne, Thank you so much for this kind review of simPRO! We are especially thrilled to hear about your great experience with our team. Our top priority is our customers, so it brings us so much joy to hear feedback like this. We are looking forward to continuing to support your business as it grows! ### 42. It depends on their use case as to whether or not I would recommend it to them. **Rating:** 4.0/5.0 stars **Reviewed by:** Tim D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Simpro?** It takes much of the load off Quickbooks, and gives us much more freedom in billing, invoicing, etc... The contact database is much more usable compared to our old CRM and to QBO as well. Linked items in the Catalog is a very handy and useful feature. **What do you dislike about Simpro?** A few of the deficiencies we have found so far are as follows (several of which have been submitted to SimPRO as a change for consideration): Sites can only be 1 level deep. This is unrealistic in a contracting world where a customer may have businesses they service, each of which may have several sites, and several rooms within each site to keep track of. Having sites be multi-level deep would be a great improvement. Much of the terminology is not standard US terminology. It would be easier to transition if the US version of the product were to use standard US terminology. (i.e. Bill vs. Invoice, Trade Price vs. Dealer Cost, Labor Rates vs. Schedule Rates and Fit Times, etc...). When entering an item into the Catalog, there is no field available to track a Manufacturer's Part Number (which is often different than the actual model number itself). This is common practice, and is supported on other platforms. Finally, training - it was done by the "firehose method". We were told about every single option and way of doing things. It was overwhelming. Granted, it's nice to have different ways to do things, but what we really needed was guidance to get us up and running in OUR SPECIFIC CIRCUMSTANCE, knowing that we could make changes along the way as we learned our needs better, and learned the system better. For example, if you contact Microsoft about a certain issue, they'll tell you exactly how to access the resource required to address this issue. We all know there are plenty of ways to navigate Windows or Office to access different things, but they have the good sense to tell us ONE way that works every time. As we learn the platform, no matter what it is, we all learn shortcuts and different ways of doing things. Trying to teach everything in an initial training is folly at best, and makes the process extremely painful and more difficult than necessary. Specifically, the notion of using Cost Centers was foreign to us, and this was not adequately explained during training. This is foundational to the creation of Quotes/Invoices/Jobs in SimPRO. Much work needs to be done to improve the onboarding process. **Recommendations to others considering Simpro:** Do your research. They are one of a very few that seem to have a good understanding of the contracting world, so they may be a good fit for your business. **What problems is Simpro solving and how is that benefiting you?** The accounting side seems to be easier to use than QBO. The mobile app is definitely an upgrade for us, and for our techs in the field. It's a bit more than we're used to in terms of setup and maintenance of data, but I think it's going to be worth it in the end, once we are fully up and running at our peak , **Official Response from simPRO:** > Hi there Tim, Thank you so much for leaving this detailed and insightful review. We want to express our appreciation as this is the kind of feedback that helps us grow as a company to better serve our customers. We are thrilled to hear that you have found more freedom with billing and invoicing with simPRO. As for your feedback on areas of improvement, these are all very valuable to us. We are pleased to hear you have submitted some of them to our Ideas Portal. We can reassure you that every idea submitted is reviewed by the simPRO team. Many factors go into prioritization of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions. We are also saddened to hear that the implementation process was overwhelming to your team. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process and are given various ways of doing things in simPRO. Moving forward, we have found that our Help Guide and Learning Toolbox are resources that can be incredibly valuable to our customers. Additionally, we have a great customer support team that is always eager to help with any problems you encounter. ### 43. SimPRO is a very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Thanh N. | Field Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Simpro?** Simpro has simplified processes that we previously struggled with such as scheduling team members for upcoming jobs. Viewing our profit and loss margins on our jobs. This has helped our company hone in on weaknesses to help us constantly improve our methods of working. **What do you dislike about Simpro?** I believe the delivery docket system under forms could use some improvement. A few features in forms could be improved to help streamline our way of working. I would like to see a feature where you could turn previously ordered items to be searchable that are not catalogued. **Recommendations to others considering Simpro:** SimPRO will help manage your business to increase efficiency and increase productivity **What problems is Simpro solving and how is that benefiting you?** The main problem we've solved here is our profit margins on our jobs. This has helped us improve internal ways of working to increase production. It has also helped us to decide whether to invest in further tooling by checking out profit and loss margins for certain jobs. **Official Response from simPRO:** > Hi there Thanh, thank you so much for leaving this kind review of simPRO! We are thrilled to hear that our software has helped to simplify your processes. Additionally, thank you for your insight into some form features that you would like to see. Please submit your suggestion to the Ideas Portal. We receive a lot of valuable feedback from our users worldwide who submit feature ideas to our Ideas Portal every day. Every idea submitted gets reviewed by the simPRO team. Thank you again, looking forward to continue supporting your business! ### 44. Simpro Software A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Colette F. | Director / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Simpro?** There are so many aspects to Simpro that we love i.e.Stock management, reporting and user workability but I find the support and video tutorials the most beneficial. **What do you dislike about Simpro?** I think it's important to communicate with the guys on what still needs to be done for specific jobs and there is a module to add tasks. Tasks don't work to well for us at the moment, because its not visible straight away on a dashboard, however as they work on that more it will be more useful. **Recommendations to others considering Simpro:** Simpro is the best software available for job management. I would 100% recommend the training too, it's worth getting someone to help set up. **What problems is Simpro solving and how is that benefiting you?** The reporting brings us the most benefit, we're able to report on so many things which help us manage our business and staff so much better. We're also able to automate these which saves us on time. **Official Response from simPRO:** > Hi Collete, Thank you so much for taking the time to review us! The reporting and workability behind the software is incredibly important to ensure our customers get as much out of the platform as possible. We are so appreciative of your kind feedback, and look forward to continue supporting your business! ### 45. Great product, transformed our business **Rating:** 4.0/5.0 stars **Reviewed by:** Steven D. | Electrician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Simpro?** The scheduling has been a great asset for our time management. Purchase orders and the auto receipting on invoices is a huge time saver. **What do you dislike about Simpro?** A couple of glitches in how stock in job sheets is managed, and technician's travel logging would be good. Also some sort of SMS for when the technition is on their way like service mate. **What problems is Simpro solving and how is that benefiting you?** The use of purchase orders has been a huge benefit for efficiency and stock monitoring. This has also saved a lot of time processing jobs. The prebuilds and ground plan integration works well also. **Official Response from simPRO:** > Hi Steven, Thank you so much for leaving this detailed review of simPRO! We are thrilled to hear that our software has helped your business save time and become more efficient. Streamlining your entire business from initial customer contact to payment and invoicing is so important, and we are so happy to support you in that journey. Looking forward to continue working with you! ### 46. Easy to use, kind staff **Rating:** 5.0/5.0 stars **Reviewed by:** Reck D. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Simpro?** I think it is very easy to use, they have continuous improvement and the support team is very helpful and kind **What do you dislike about Simpro?** I feel like I'd need better guidance on how we can make the system more suitable for our business, however, we weren't able to find someone from their team that can do that. This leads us to keep doing small improvements without the ability to look at the bigger picture. **Recommendations to others considering Simpro:** Try one of their demos and make sure that is suitable for your business. I believe Simpro is a great tool and they give great support. **What problems is Simpro solving and how is that benefiting you?** I have submitted some ideas and they are underway to being approved. It is very good to see our ideas being voted and implemented by Simpro as it shows that they care about their clients and that they believe in the power of collaboration. **Official Response from simPRO:** > Hi there Reck, Thank you so much for taking the time to leave this review! We are thrilled to hear that you have seen constant improvements in the software, and that you are seeing your ideas be reviewed by our team. The Ideas Portal is very important to us as customer feedback is vital to our software's success. We thank you for your business, and are looking forward to continue supporting you! ### 47. Very good all round job management system **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** How smooth and easy it is to use Simpro, speed and availability are always first class. The help function is good, and I like the new reporting tools. **What do you dislike about Simpro?** The process for getting changes actioned. I'm not too fond of the voting system as I feel a lot of good suggestions for all customers gets missed or delayed **What problems is Simpro solving and how is that benefiting you?** As a company, our customer engagement has definitely improved as we utilize Simpro, we get information to the customer far quicker including reports, quotes etc. **Official Response from simPRO:** > Hi Paul, Thank you so much for leaving this detailed review of simPRO. We are so happy to hear that your customer engagement has improved since implementing simPRO. We hope our software continues to be the ideal job management system for your business. Looking forward to continue supporting you! ### 48. The Training and intergration were better than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Simpro?** We had nothing before SimPro, the system works well, and does all we need, I like that the program is updated regularly, and we use the scheduling feature for every job. **What do you dislike about Simpro?** Being able to move the time when a mechanic uses the wrong job number. I would also like to be able to add an activity to a job number as a sub-item. The mobile app could use some improvements so the mechanics dont cross jobs with the wrong info. **Recommendations to others considering Simpro:** I did my homework before getting SimPro, THis product has great support, you will get the help you need. **What problems is Simpro solving and how is that benefiting you?** SimPro is keeping all the work we need to do visible, we are billing work and making sure the customer is being served, and the leads function helps the sales side keep track of new work. **Official Response from simPRO:** > Hi Mike, Thank you so much for leaving this kind review of simPRO! We are always working to constantly improve the product, so we really appreciate that feedback. We also really enjoy the idea you have shared above. We receive a lot of valuable feedback from our users worldwide who submit feature ideas to our Ideas Portal every day. Every idea submitted gets reviewed by the simPRO team, and we would love to hear from you. Looking forward to continue working with you! ### 49. Great Package **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Simpro?** Allocating jobs to staff in the field and seeing the job starting, progressing and completing . Having a job loaded in the system avoids accidentally losing a real job **What do you dislike about Simpro?** Being unable to download multiple pictures in one step. Each image has to be opened individually and then downloaded to the computer. I don't. always need to view them prior to downloading **What problems is Simpro solving and how is that benefiting you?** Keeping track of individual job attendances and costs per visit. Tracking, recording and storing on and off-site times. This has been a cost capture that reflects our actual cost per job. ### 50. Multi click hell **Rating:** 1.5/5.0 stars **Reviewed by:** Pip S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Simpro?** Handles Job management like a star! Easy to follow. **What do you dislike about Simpro?** It is horrendously click-heavy, and other functions such as simple CRM are unintelligible. The reporting is the antithesis of agile - complex and static. It can provide a semblance of what you need but cannot produce filterable reporting amongst others **What problems is Simpro solving and how is that benefiting you?** It is brilliant at job management - case management, and stock control. **Official Response from simPRO:** > Hi there Pip, Thank you for leaving this detailed review of simPRO! We take this feedback very seriously and appreciate the time you have taken to provide it. I am sorry to hear that you are having a less than ideal experience with our reporting functions. I would love to assist you with this to ensure that you are getting the most out of your software. For example, I am wondering if you have heard of our BI Reporting Premium Ad On? In addition to those standard reports, you are able to create Business Intelligence dashboards, search filters, and workflow automation. Additionally, our customer support team is always here to help with any reporting roadblocks. Thank you again! ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-16+00%3A27%3A49+-0500&secure%5Bsession_id%5D=cb9b6b04-fa64-451c-b88d-c92743df7d9b&secure%5Btoken%5D=de8f8ac5850fb9ef87544aa761bd9cd3171709b1883a68737b9d0aff93f822b1&format=llm_user) ## Simpro Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (364 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (358 reviews)