Simpplr Reviews & Product Details

The Simpplr platform really creates a sense of belonging, and brings out our company's culture in one place. Our teams here use the platform for important announcements, latest news, quick links to different softwares, upcoming events, past company meeting recordings and so much more! The ease of navigating through the platform is seamless and seems a lot like an Apple product! When someone asks about company events or anything our company related, one simple search on Simpplr and BOOM it's there. Review collected by and hosted on G2.com.

Haven't put too much thought about what I dislike. Only thing I would say is that our teams sometimes have trouble logging into Simpplr's platform. Not too sure why it is, but usually it's fixed by slacking our IT team. Review collected by and hosted on G2.com.

Customer service is top notch. Very easy to get a hold of help. The platform functionality is unmatched. Love the push/pull features like newsletter and the recent implementation of AI tools. Analytics dashboard is also very in-depth and useful. Review collected by and hosted on G2.com.

I think content governance could be improved. Would love to see custom intervals set (2 weeks, 1 month, 3 months, etc.) versus standard 6 months. I also would love to have some more automated governance around managing site managers/owners. Review collected by and hosted on G2.com.

One positive aspect of Simmplr is its foundation on the Salesforce Digital Experience, which ensures strong security. Additionally, it offers useful features like a company org chart. However, despite being built on the Salesforce platform, we were unable to create an integration to display our own Salesforce data on our Simmplr site. This limitation meant that Simmplr became another separate platform that staff had to visit, rather than serving as a centralized hub, which hampered adoption. Review collected by and hosted on G2.com.

Simmplr appears to cater primarily to large companies with dedicated internal communications staff. As a small to mid-size nonprofit, we found that their implementation plan and onboarding support did not align with the realities of our workflow and the many, many different hats our staff wear. They struggled to adjust their approach to better suit our organization's structure and capacity, oftentimes making it seem like they were rushing us to get things done simply so they could check it off on their own to-do lists.

It is also important to note the 60-day cancellation notice requirement. We reached out more than 90 days in advance to discuss our experience and made it clear at that time we were uncertain if we would be renewing or not. Unfortunately, our account representative was unprepared for the discussion, leading to the meeting being cut-short. Our account rep then failed to reach back out to use to set up the follow-up meeting we had discussed. We ultimately decided not to renew, in part because of the experience with our account rep, and provided notice of cancellation. However, because we had been waiting for our account rep to schedule the follow-up meeting, our notice of cancellation was made after the 60-day notification period. When we explained the situation, Simmplr initially refused to accept our cancellation notice and refused an offer to extend the existing contract for two months to meet the 60-day requirement. In the end, only agreeing to approve a six-month extension. This customer service experience left us with a very poor impression, and based on this alone, we would not recommend the platform. Review collected by and hosted on G2.com.

Simpplr is an incredibly user-friendly platform that requires minimal prior experience to start utilizing effectively. Upon first login, end users are seamlessly guided through the setup process within the app. I've found that I can easily train most site owners and managers in less than an hour, thanks to its intuitive interface.

The migration team, comprised of Kevin, Mark, and Chris, deserves special mention for their exceptional assistance during our transition from our previous platform. They were not only incredibly helpful and patient but also provided invaluable guidance on best practices, ensuring a smooth transfer of the bulk of our content.

Key Features:

Seamlessly integrates with various elements of our tech stack, including Outlook, Confluence, and ServiceNow.

Federated search functionality simplifies content discovery, while analytics provide valuable insights into effectiveness.

The automated requirement for individuals to validate knowledge content regularly ensures that our content remains current and accurate.

Promoting content is effortless, and the platform offers simple drag-and-drop functionality for content creation, organization, and movement.

Over time, the platform tailors content to individual viewers, enhancing their experience.

Overall, Simpplr has proven to be an indispensable tool for our organization, streamlining processes and enhancing collaboration across teams. Review collected by and hosted on G2.com.

One area that has posed challenges for us is the integration with ADP not correctly syncing crucial information for audience segmentation, such as job title, geography, and leadership roles. The fix for this issue isn't simple, took a lot of meetings, and in the end involves working directly with ADP to develop a custom report.

Another area that is less than ideal is that Simpplr is built on Salesforce, which brings with it the requirement to purchase new user licenses in advance - and they have to be purchased in bundles of 50. I think this format is restrictive and requires more work on our end compared to a tiered system that allows for more flexibility and scalability.

Also, while the platform does allow for planning posts in advance, you can't schedule promotion ahead of time. And the mobile app, although functional, could benefit from improvements in usability, as it currently feels a little clunky and managers are unable to make edits directly from the app.

Despite these limitations, for my company the pros definitely outweigh the cons. Review collected by and hosted on G2.com.

Simpplr provides easy-to-use tiles, blogs, pages, and sites to connect your organization with culture, learning, and on-demand resources that your employees need each day. Simpplr is our culture hub and the internal face of our company. Review collected by and hosted on G2.com.

Many features aren't included in the basic package, expensive add ons. Review collected by and hosted on G2.com.

The best part about Simpplr was our key implementation partner, Mark Terifaj. He was a true member of our team and played a pivotal role in developing the content for our site and launching our companywide intranet. Mark's expertise and dedication significantly improved our internal collaboration, which ultimately led to our finished product, a best-in-class centralized hub for communication, collaboration and knowledge sharing. Just a few weeks since launch, our new intranet is already cultivatng a more cohesive, efficient and interconnected work force, amplifying productivity and employee engagement across the entire organization. Review collected by and hosted on G2.com.

Simpplr is night and day from our previous intranet. We love it but would love to see advancements for social campaigns and newsletter functionality. Review collected by and hosted on G2.com.

End-users don't need any help with it. There is no learning curve. Anyone can make a site/page and post content, immediately, with no training required.

As an administrator, I'm yet to receive a question, complication, or difficulty with any functionality, from our user-base.

It has just enough to get full-functionality of a website/webpage without hitting any complicated spots of web-design.

It is just as easy to create a Simpplr page, as it is to compose a word document. Review collected by and hosted on G2.com.

The URLs are "ugly."

Even if the consumer needs to purchase a public domain and set it up so that the URLs aren't "simpplr" and instead specific to their company/owned domain, the yearly fee is nominal.

People don't like seeing simpplr.vf.force.com anywhere in the URLs. Review collected by and hosted on G2.com.

Simpplr has changed the way we communicate within our business, providing our teams with a central resource of information. It is very user friendly and the Simmplr team are very easy to get hold of for any technical issues we may be facing. Updates are often and the platform seems to be evolving every month we are on it. We use our intranet daily and it has changed the way we communicate certain information. Review collected by and hosted on G2.com.

There are a few feature requests that it would be great to see Simpplr create - such as the ability to tag set 'groups' as opposed to individuals. Also to make 'must read' content for only certain individuals. Review collected by and hosted on G2.com.

The whole end to end process was made easy with the support of Vlad and the functionality is easy for all staff to use and contribute to. Review collected by and hosted on G2.com.

Not everyone can be site managers to upload content which is sometimes helpful on specfic pages. Review collected by and hosted on G2.com.

It has helped us to give shout outs to members of the team, organise training and HR documentation and in doing so, has made my job a lot easier. Review collected by and hosted on G2.com.

It took a while to build the platform but now it is up and running it is great. Review collected by and hosted on G2.com.