First and foremost, the ease of use and how easy it is to figure out how to use SimpleLegal are some of their real strengths. The UI and the way screen real estate are used make it simple for the casual user and the power user to know where to go and what to do. Next, I would say the customization of the environment is a great benefit. Many ebilling solutions will customize, but the customization is sometimes limited, which makes using the tool burdensome for the casual user. Lastly, I would say the focus and attention to customer satisfaction / support by SimpleLegal is fantastic. I miss having the support chat bot, but the responsiveness of <1 day is going well. Review collected by and hosted on G2.com.
Since the integration with Onit, the customer service aspect has taken a noticeable downturn...we really really liked the chat bot. There are a lot of "little" things that the platform doesn't currently do that I wish it did, such as scheduled reports, better document management; the inability to see a draft of a legal request (having to design a form all over again is rather clunky) but also that our allocation fields are not tied to our legal request forms means we have to keep our allocation information in separate location for users to reference; the inability for users to keep drafts of matter requests is something our users ask for a lot because they have to go back and forth with their clients to gather allocation information.
One of the big improvements I would like to see is the messaging feature keep a log of the messages sent - such as matter referrals, if the invoice / attachment is sent, etc. I would also like to see the messages be auto-copied to the user who is sending the message. I make users interact with vendors in the system and the messaging feature in this respect is key.
It would be great to see SimpleLegal implement an invoice rejection / reconciliation report. One of my month-end close activities is to run reports showing what was rejected and resubmitted / sent to AP. When an invoice is rejected, I don't know why so I have to manually review each rejected invoice each month to apply categorizations to the rejection reasons.
While I've gotten used to the idea that SimpleLegal allows the use of the same invoice number, it would be great if the system automatically either flagged or tagged an invoice that has been resubmitted with either a status (Resubmitted Invoice 123456). Review collected by and hosted on G2.com.
78 out of 79 Total Reviews for SimpleLegal
Overall Review Sentiment for SimpleLegal
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Their customer service is 2nd to none...prompt, friendly, patient and knowledgful! I learned the application (both how it was set-up for our organization and the administration of it) on my own after taking over a role in a chaotic time. During that time, the SimpleLegal team was there to help offer insight as to what they knew about the set-up and making sure I was comfortable performing the invoice processing. They sat with me and helped me get a rehaul done on the set-up to make it more efficient. I want to learn more about the matter management, and I know my "friends" at SimpleLegal will be there to show me the way! Review collected by and hosted on G2.com.
I wouldn't say there are any dislikes per se. I know the application can do more; it is up to me to how to utilize it to its full potential. Review collected by and hosted on G2.com.
Not only is the software SIMPLE to use, they provide open user groups where we can learn from each other. Support is fast and efficient. Review collected by and hosted on G2.com.
I would love to be able to log in as a ghost user of ANY of my vendors to see what they see as an issue. Not so much to diagnose or assist but just for my own knowledge. This is the one thing that is lacking, in my opinion. Add a "view as user" button to each of my vendor pages. Review collected by and hosted on G2.com.
Intuitive UI and ease to use, robust reporting tool and easy to implement. Also, my Success Manager, Grace Padgett, is always on top of things and she goes the extra mile to help the AES team to achieve their objectives and tackle any issue. Review collected by and hosted on G2.com.
There´s nothing I dislike at the moment. Review collected by and hosted on G2.com.
The platform is mostly user-friendly and implementation and setup were pretty simple. Customer service has been helpful when I have reached out to them. Review collected by and hosted on G2.com.
There are a few things that are hard to do in the system, like how to set up a rule. Review collected by and hosted on G2.com.
SimpleLegal is super easy to use. It is both user friendly and very intuitive to use. The attorneys I support I also appreciate how easy it is use. In addition, SimpleLegal integrates into Oracle, which is what our Accounts Payable Team use to issue payment to our vendors. This integration helps make their job easier and thus ensure quick payment to our firms. Review collected by and hosted on G2.com.
I am eager to be able to flag an invoice once we have reached the cap spend amount on a matter as well as being able to have reports automatically emailed to me on a regular basis. Review collected by and hosted on G2.com.
Easy to navigate once trained, useful invoice landnig page that provides all the details needed to review an invoice and/or make comments. ability to dupliccate an existing matter to reduce the effort in creating a new matter; easy to navigate between vendors and invoices. Great customer support - quick to follow up and provide solutions. Review collected by and hosted on G2.com.
The reporting functionality was a not the easiest to use or understand on how to create an ad hoc report. That being said, SimpleLegal did help us create a custom legal repor that at least provided us with our data but we still need to manually clean up the data afterwards. Review collected by and hosted on G2.com.
It keeps track of lots of details, which is helpful. Review collected by and hosted on G2.com.
I wish I could more easily setup a rule to channel invoices with a certain word to particular people for approval. Review collected by and hosted on G2.com.
User-friendly, simple legal have a lot of powerful function which can meet almost every requirements in our daily work. And what's amazing is that it is also very user-friendly, everyone can learn how to use it in a minute. I think user-friendly is very important for a software, otherwise people will reluctant to use it. Review collected by and hosted on G2.com.
I can't think of a downside about simple legal. Review collected by and hosted on G2.com.
What I like best of SimpleLegal is the user-friendly environment and ease of navigation throughout the database. Review collected by and hosted on G2.com.
The implementation of SimpleLegal and the onboarding of information to the database was a little difficult. Ensuring the correct information was required and uploaded took a while to get organized. Review collected by and hosted on G2.com.
