Silktide Pros and Cons

I love how its gives you a list of things that should be changed on your site. The Checks page is very helpful for quickly cleaning up a site, and makes it super easy to follow along. The short discreptions of why somehing is an issue also helps me learn why we do certain things. Review collected by and hosted on G2.com.

I don't like how sometimes when I'm fixing things silktide tells me to fix, and I upload my changes to the live site, when I retest on silktide it doesn't usually update right away. Like I'll make a fix but when I retest it will still say that it's an issue. Review collected by and hosted on G2.com.

Silktide checks your sites against all the relevant standards and guidelines and the check results are easy to read and follow. Review collected by and hosted on G2.com.

Sometimes we get false positives because of response time and server accessibility differences in different geographical areas. Sifting through the results may take longer than we wish. But to be fair, monitoring (multiple) large websites is time-consuming work. Review collected by and hosted on G2.com.

How helpful and flexible the team are to requests, trying to find a way to help with any bespoke issues and enacting them quickly and effectively. Review collected by and hosted on G2.com.

We haven't experienced any downsides with its usage, except maybe an expansion of their available languages so it can pick up all the translations included on our site. Review collected by and hosted on G2.com.

I love the visual representation of data, the intuitiveness of the dashboard, and the extremely helpful automated and guided checks for accessibility. It is so simple to set up and navigate. I maintain many special district websites and needed a solution to simplify the management and reporting on the accessibility compliance of the websites. I am in my dashboard daily, and connecting directly to the Wordpress sites is helpful too. Support is quick and responsive to my questions. Review collected by and hosted on G2.com.

I wish I had better control over the Dashboards I create to share with my clients. There are certain visual widgets I would like to remove and I don't seem to have control over choosing the individual widgets I'd like to display or how to order them. Also, since we aren't required to comply with AAA-level WCAG guidelines, I would like to ignore that entire group of checks in one click, and I haven't figured out a policy to do that yet. Review collected by and hosted on G2.com.

When we started our accessibility journey back in 2020 the silktide platform made it easy to understand where our websites needed to be improved and more improtantly how we could do it.

It was very quick to implement and with little experience in website accessibility we were able to very quickly hit full WCAG 2.1 compliance and now the platform is part of our dailty routine to ensure we maintain a good rating. Review collected by and hosted on G2.com.

There have been a few bugs at times, which means accessibility errors remained on our list even though we had fixed them, but the team on chat are always quick and helpful in resolving issues Review collected by and hosted on G2.com.

As web developers, we tend to type fast. Silktide has caught several mispellings when I wasn't paying close enough attention. As well as alerting me to broken links for pages I may have needed to unpublish. Review collected by and hosted on G2.com.

I have no complaints, I'm not sure of cost, as that is handled with the head of IT, but if there was a downside, that would be all I would think of. Review collected by and hosted on G2.com.

Silktide scans our site weekly, and informs us of issues with our site. Issues including ADA compliance, broken links, typos, image issues, user experience and so many more. And after I have fixed any issue, I can do a quick rescan to make sure the issue has been resolved.

We check and fix issues multiple times during the week, and since we started using Silktide, we have raised all of our scores into >90%.

With the importance of ADA compliance on websites, not only for the fear of litigation, but for an all-inclusive audience, making any website accessible is vitally important, especially for a business.

Their customer service is also super responsive. Any time I have a question or issue, it's answered nearly immediately through a live chat. Implementing the service on our site was beyond easy.

I have used other auditing services before and nothing compares to Silktide. I won't name these other services, but the level of features and customer service that we're getting, far surpasses all of them. Review collected by and hosted on G2.com.

Really nothing I dislike about Silktide, but in the race instance when there have been any issues or a feature that I thought was missing, it was quickly addressed. Again, Silktide's customer service is top-notch. Review collected by and hosted on G2.com.

Like other website quality and compliance products, Silktide presents a wealth of useful information categorized into modules such as content, analytics, SEO, accessibility, inventory, and so forth. However, Silktide seems to shine above the rest. First, the company is passionate about accessibility, and all of its employees undergo hands-on accessibility training to truly understand the needs of those with disabilities who use the internet. They know their stuff, and its apparent in their product and in their interactions with their customers. The staff is truly knowledgeable and friendly. The interface of the product itself was clearly created with the user in mind. It is so visually intuitive that little to no training is needed to begin making improvements to your websites. You'll soon be increasing accessibility compliance, improving search engine optimization, and finding broken links and misspellings with ease. I especially appreciate all of the prompts that give me additional information on what things mean. It's a lifesaver when I'm working on accessibility. I receive weekly emailed reports from Silktide to help keep me on track with my website improvement efforts, but you can log in daily. Onboarding was a breeze. I only needed to answer a few questions on a spreadsheet, and the Silktide team set up everything. Review collected by and hosted on G2.com.

One thing I wish Silktide offered was a table of all my websites and columns that showed the number of broken links, misspellings, and other high-priorty items so that I can know at a glance what needs fixed right away. They do have dashboards that are close to this, but it's a little more generalized than I would like. Review collected by and hosted on G2.com.

I wanted to take a moment to express my satisfaction with the Silktide portal's setup. The portal is intuitively designed, making it easy to understand, learn, and execute the ADA Accessibility runs. In addition, the Silktide team has done an excellent job in setting up multiple applications for our account in a timely manner.

I would also like to give special recognition to 'Susan Torres', who joined our account in May. Since her onboarding, the quality of work has improved and our requests have been handled quickly and promptly, making things easier for us. It's always a good motivation to know there's someone we can rely on our testing deadlines and quality of the work. Thanks to her ! Review collected by and hosted on G2.com.

I would really like to see the possibility of only having Accessibility as a feature and that's because we dont use Content, User Experience or Marketing modules. If Silktide provides us only with 1 module that is Accessibility, I hope that can be more value for the amount that's being paid. Review collected by and hosted on G2.com.

Silktide is not only amazing with helping us be more compliant with accessibility, but its also great for website analytics and heatmaps. The analytics output is easy to understand and so helpful in our testing efforts. The Silktide Academy is also very helpful in getting started. Review collected by and hosted on G2.com.

The only downside is that the to-do list of the things we needed to address on our site, initially, was so comprehensive (down to finding misspellings, duplicated words on old blog posts and old lorem ipsum text on random old testing pages) that there was too much to do. Not Silktide's fault, but the tool is just that good I'm still working through the list and it seems like we never run out of things to do. Review collected by and hosted on G2.com.