Siena AI Features

Can support effective translation for a wide variety of languages, even uncommon ones.

Quality control is performed by post-editing or by using a glossary.

Translation support is provided with near real-time responses during customer engagement.

Uses machine translation technologies to provide translation support.

Continuously refines and improves translation support methods.

The translation engine is able to provide translation support to a large volume of translation requests.

All messages are either immediately deleted, or held in a secure location following regulations.

Provides translation across all support channels like chat, ticketing, email, etc.

Communication security meets HIPAA, GDPR, and CCPA regulatory standards.

Customer's anonymity is maintained.

Is able to process inquiries submitted by text data from live chat, email, or SMS 19 reviewers of Siena AI have provided feedback on this feature.

As reported in 16 Siena AI reviews. Comprehends human speech and can transcribe it to text for processing

Based on 18 Siena AI reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents This feature was mentioned in 18 Siena AI reviews.

Based on 17 Siena AI reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to 18 reviewers of Siena AI have provided feedback on this feature.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 18 reviewers of Siena AI have provided feedback on this feature.

Based on 16 Siena AI reviews. Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers 17 reviewers of Siena AI have provided feedback on this feature.