Shopper Approved's unique review popup at checkout has had more than 10x the engagement of other review campaigns, allowing us to secure enough reviews to obtain a Google Seller rating in Merchant Center.
Their support team is helpful with both technical support (like for the implementation of new products) and helping us share our customers' experiences and feedback with future prospects through widgets and landers showing our reviews! Review collected by and hosted on G2.com.
Not much that I dislike, using their services has been easier than any other review service also approved by Google.
I would like to be able to export customer satisfaction metrics more easily, or see integrations with CRM platforms so we can trigger workflows based on customer review data. Review collected by and hosted on G2.com.
220 out of 221 Total Reviews for Shopper Approved
Overall Review Sentiment for Shopper Approved
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The 2 step review process is smart and works! It's easy to manage reviews and respond to customers. And Shopper Approved customer service is responsive and fast. Review collected by and hosted on G2.com.
Nothing. Everything has been working well. Review collected by and hosted on G2.com.
The implemantion is very easy for a basic integration, but they also offer the ability to do a custom integration through their API as well. They also make it easy to localize the reviews as well which is great.
The review collection process is fantastic, they make it easy for customers to leave reviews and as a result they collect a lot of reviews.
Their support staff is willing and able to help with any issue you have and they are proactive. If they recognize and issue they reach out to you with a solution. Review collected by and hosted on G2.com.
Their admin panel takes a little getting used to. Probably a little easier with a single site, but with multi site it is a little cumbersome. Everything works and works well, just probably could be organzied a little better and switching between sites could be a little better. Review collected by and hosted on G2.com.
The support team at Shopper Approved did an outstanding job migrating over 250k+ product reviews from BigCommerce to Magento, ensuring a smooth and efficient transition without any data loss or issues. The integration process is incredibly straightforward, saving valuable time and resources. The documentation provided is thorough and easy to follow, guiding us through each step of the integration process and troubleshooting any issues that arose. Overall, their dedicated support and well-structured approach made implementing and using the platform a seamless experience. Review collected by and hosted on G2.com.
I can't think of anything right now;the platform meets our needs well so far. Review collected by and hosted on G2.com.
easy to use iframes, reliable, dont recall any downtime at all. Priced well within its field. Review collected by and hosted on G2.com.
Facebook sharing has been broken for literally, years. Review collected by and hosted on G2.com.
Ease of use and customer support has always been helpful indentifying opportunities to expand our copmanies reach without being overly pushy or feeling as if they are simply trying to "sell" us unneeded options. Review collected by and hosted on G2.com.
A bit more communication is always nice to have but overall this is a very low issue. Review collected by and hosted on G2.com.
The software is easy to use and quickly produced positive results for our store testimonials. The sheer number of responses we've received is impressive. The survey flow creates an additional touchpoint with our customers that is a value add. The Shopper Approved team is attentive, always clearly addresses our concerns, and is open to constructive feedback.
The daily report is always in my email, with a quick look I can determine if
I can move on or easily jump in and tackle any reviews that would benefit from a follow-up. Review collected by and hosted on G2.com.
One must accept that e-commerce requires multiple paid services. While this is another additional expense review collection should be a high priority. Review collected by and hosted on G2.com.
Great service and they don't try to compete with you for your SEO terms like the other guys. You get full access to your own review data to use on our own site in whatever format you want. Review collected by and hosted on G2.com.
Maybe a better internal search feature to find reviews Review collected by and hosted on G2.com.
Their service level, their genuine desire to add value, has always been strong. I have not felt oversold or bombarded by features and benefits that we do not need. In the 10+ years we've been with Shopper Approved they have consistently offered real value and human service, which is saying a lot when too many vendors reduce us to chat, email, cases numbers and generic CSRs if absolutely necessary. Review collected by and hosted on G2.com.
Tech dev has lagged a little bit sometimes. Not generally a big deal, but occassionally we don't the functionality we need. Review collected by and hosted on G2.com.
The ability to monitor and manage reviews that we receive from customers. Also, the ability to display these reviews on our site. ShopperApproved is easy to use and understand as well,a nd we rely on the reviews it generates year round. Our webhost's tech people were able to install the software easily. Review collected by and hosted on G2.com.
We've run into very few technical difficulties here and there, but when we do, their customer support always provides a solution. Review collected by and hosted on G2.com.
I first started to use Shopper Approved about 5 years ago and it offers the BEST customer service and support you with set up and management every step of the way! Their platform is very user-friendly, easy to use and offers great integrations. Review collected by and hosted on G2.com.
You get what you pay for! Shopper Approve is more expensive than most of its competitors but you get great value. Review collected by and hosted on G2.com.
