I love how user-friendly the program is, it's not packed with small lettering and options, it's simple & straightforward.

I also love how responsive the chat team is & that you have a live chat option. Review collected by and hosted on G2.com.

I dislike that i cant move a line item to another order if i enter it in the wrong one. Review collected by and hosted on G2.com.

I like the fact that it is affordable and easy to use for a small shop. Customer service has been pretty quick to answer any questions and seem very knowledgeable. Review collected by and hosted on G2.com.

Working with other shops we work quite a bit with other shop's customers. I would love a way to show a "Bill to" information. We may be working on a car for "John Smith" but we are billing "Bob's Generic Shop" for the work. I also would love to see an app available for Android to use while out in the field. Review collected by and hosted on G2.com.

We use a bit unconventionally for a golf cart shop. Service and parts/ cart inventory all in one place. Easily communicate with customers, schedule pickups and delivery with the calendar tab. Ability to use on phone, tablet or computer anywhere is also major plus for us. Review collected by and hosted on G2.com.

Taxes and fees in our area are not tabulated correctly, less to do with shopmonkey and more to do with government trickery Review collected by and hosted on G2.com.

Estimating and scheduling is simple and organized Review collected by and hosted on G2.com.

Latest version still has a few bugs that have to be worked out. Review collected by and hosted on G2.com.

Shopmonkey is great to keep my workflow in order and keep track of customer invoices and due dates. Scheduling is easy and organized in one platform. Review collected by and hosted on G2.com.

The only downside of Shopmonkey to me is the random lagging of the program and loading issues. Doesn't happen too often though. Review collected by and hosted on G2.com.

Shopmonkey is an interactive shop management tool that aids me in my job everyday. I frequently use this as a Parts Manager. I keep it as detailed as I can when it comes to specific line items. The techs knows what is going on in the shop. Shopmonkey supports the intergatation and implementation of systems at the shop. Review collected by and hosted on G2.com.

There is a constant lag with Shopmonkey when inputting data. Some days it is worse than others, in the sense of speed. There also has been times where Shopmonkey does not update certain line items notes' or pricings'. Review collected by and hosted on G2.com.

Having an all in one platform to create estimates, order parts, create appointments, seamless appointment reminders... the list is really quite long! This has allowed me to free up valuable time. Review collected by and hosted on G2.com.

The one thing that I believe could use improvement would be the phone app. It's mainly geared toward techs. Not a huge deal, but as a one man shop I would love to see more abilities to write and schedule appointments from my phone in the event I'm not at the shop. Review collected by and hosted on G2.com.

Shop Monkey has provided a user-friendly and good-looking platform for any brick and mortar shop to use. Canned services, parts procurement, scheduling, internal and external communications are all available and easy to find. My favorite part is how easy it is to sort and store all of the labor rates I need to use! Their customer support is fast and helpful, and work through all of the struggles I had with me. Review collected by and hosted on G2.com.

The only thing that I would ask for, would be a labor and part subtotal for each job, rather than the subtotal. Review collected by and hosted on G2.com.

I like that you can access the same thing (example: Entering POs) from multiple locations in the software and that you can perform tasks from the "plus sign" in the top right so that you don't have to be taken away from your current task completely and lose your place. Review collected by and hosted on G2.com.

I dislike that it is difficult to generate a "quick quote" on a vehicle without the vehicle being linked in the system by vin number. It will not pull up labor for a vehicle unless it is linked in the system by vin number and we don't always need to put the vehicle in our system, for example, if the customer decides not to use our service then we don't want their vehicle in our system as a customer vehicle. It would be convenient to be able to look up labor by just the year make and model of the vehicle without it being linked by vin number. Review collected by and hosted on G2.com.

Apple Tire used to be a paper only record keeping business. We would get customers write down their basic info, which only consisted of a name, phone and year of the car. A receipt was done on paper and filed in a filing cabinet. This system was good but time very time consuming and it was very hard to remember new customers since files were stored away. Shop Monkey Changed that and made a 360 turnover on the way we do business now. Shop Monkey has allowed us to have a more personal connection with every customer. The shop monkey search bar is your own personal google customer search engine. I can have customers come in and not remember their name fully but with me a simple search of their phone number or car plate I instantly see every prior job we did. This way I discreetly also look up their name and reconnect with that customer by name as if we spoke yesterday. The dash board is also a huge help in keeping organized to know what work we have pending. What parts need to be ordered. What customer needs to be called. Shop Monkey has endless ways to keep your business organized. From the detailed reports to the canned services. I continue to learn everyday with shop monkey. It has really helped us be more connected to our customers and provide top quality service. Review collected by and hosted on G2.com.

The only complaint that I have is on the statement reports. I need the Vin number to be able to print on the statement report. Review collected by and hosted on G2.com.