Shopify Inbox Features
What are the features of Shopify Inbox?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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Shopify Inbox Categories on G2
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Communication
Pop-up Chat | As reported in 13 Shopify Inbox reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 81% (Based on 13 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. 13 reviewers of Shopify Inbox have provided feedback on this feature. | 87% (Based on 13 reviews) | |
Targeted Emails | As reported in 13 Shopify Inbox reviews. Sends automated emails to further engage clients and potential clients. | 74% (Based on 13 reviews) | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. 13 reviewers of Shopify Inbox have provided feedback on this feature. | 78% (Based on 13 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 13 Shopify Inbox reviews. | 69% (Based on 13 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 13 Shopify Inbox reviews. | 79% (Based on 13 reviews) | |
Conversation Archiving | As reported in 13 Shopify Inbox reviews. Archives conversations in a separate location for later reference. | 82% (Based on 13 reviews) | |
Lead Development | Based on 13 Shopify Inbox reviews. Enables employees to denote potential customers. | 72% (Based on 13 reviews) | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 13 Shopify Inbox reviews. | 77% (Based on 13 reviews) | |
Team Inbox | As reported in 13 Shopify Inbox reviews. Provides a central location for help requests, helping employees respond sooner. | 83% (Based on 13 reviews) | |
Customer Profiles | Based on 13 Shopify Inbox reviews. Allows for the creation of profiles for contacts and customers. | 87% (Based on 13 reviews) |
