Top Rated Shipup Alternatives
It supplies customers with detailed tracking information that appear as coming from the brand. It replaces a human as someone who guides the client from the purchase to receiving the order.
Also it serves as a customer success measurement tool ; in a subtle way with the thumb up/thumb down feature. Review collected by and hosted on G2.com.
The only minor suggestion I might have is the ability to have alert that tell you - as a ecommerce manager - when there are packages which are late ; to maybe send personal messages and get ahead of troubles. Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Shipup
Overall Review Sentiment for Shipup
Log in to view review sentiment.
We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. Review collected by and hosted on G2.com.
I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use. Review collected by and hosted on G2.com.
It helps to bring information to our consumers that we are not able to bring by ourselves. The consumer experience is way better now, they are not questioning themselves (or our customer service). Thanks to ShipUp, our customers are glad to have the right information at the right time. Review collected by and hosted on G2.com.
We are not able to connect with all our carriers, maybe because it's small companies. It means only part of our customers have information thanks to ShipUp Review collected by and hosted on G2.com.
La simplicité d'utilisation et de synchronisation avec Shopify dans notre cas précis. Le fait de pouvoir personnaliser les pages de suivi (desktop et mobile) même si cette dernière est limitée. L'outil extension de Chrome qui est pratique pour avoir un suivi simplifié de nos clients depuis nos e-mails. Review collected by and hosted on G2.com.
En point d'amélioration il y aurait la possibilité d'avoir des designs de page de suivi plus actuel, moins grossiers, (coins arrondis ou angles par exemple), une seule page de suivi qui est responsive sans avoir besoin d'avoir 2 pages de suivi créées avec des widgets différents ou en "copié / collé".
Il serait intéressant de développer à l'instar de Sendcloud la possibilité d'éditer des étiquettes d'envois et d'avoir donc un process complet entre la préparation de commande, l'expédition et le suivi / notification de clients à la livraison jusqu'au portail de retour. Review collected by and hosted on G2.com.
We installed Shipup because our customer support received too many inquiries about package tracking. Since then, the number of requests is close to 0!
We added a feedback form in the last notification, to be sure that the delivery went as planned.
The result is that our customers take advantage of this opportunity to tell us that they love being updated in real-time about the delivery of their package! Review collected by and hosted on G2.com.
That some additional features (that would make the solution really complete) are missing. But it seams that they are being added following several customer requests.
Thanks Shipup for listening! Review collected by and hosted on G2.com.
The support team has been very accommodating to our needs. We have seen a reduction in the number of support tickets related to where is the order. Review collected by and hosted on G2.com.
It is a bit expensive but we are looking for ways to offset the cost with ads in the emails and tracking page. Review collected by and hosted on G2.com.
Easy to use and overall intuitive. This allows us to harmonize our customer notification system on a multi-site and multi-brand system and this reflects on our NPS group. Review collected by and hosted on G2.com.
We lose internal control of notifications.
The liquid language, although rather simple and intuitive, is not always easy to use, especially in cases of complex formulas. Review collected by and hosted on G2.com.
ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp. Review collected by and hosted on G2.com.
I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient. Review collected by and hosted on G2.com.
I like the fact that this tool helps us to allow our customers to have a clear follow-up on their delivery. The tool also allows us to collect important customer feedback for us Review collected by and hosted on G2.com.
The customer service is not really involved when we encounter problems. Follow-up can be improved. Review collected by and hosted on G2.com.
