Shiptheory Reviews & Product Details

We've been with Shiptheory for well over a year. Everything works smoothly to the point we never need to reach out to them. Today, we had a change we needed to implement, and Henry (their 1st Line Tech Support) was on it in mere minutes, top man!

All to often these tech services are your best friend when onboarding you, then you never hear from them again. However Shiptheory clearly value their existing customers and have a great support team member in Henry. Review collected by and hosted on G2.com.

It would be great if you could fulfill all the shopify orders direct in shiptheory, along with printing all the individual packing slips. Like a: select the following orders, then bulk process them. Not a gripe, the functions we use it for work seamlessly, Shiptheory has saved our team a lot of time. Review collected by and hosted on G2.com.

Shiptheory has saved us many man-hours by automating our shipments and can be customised to fit our diverse business needs. The ongoing support to help with any issues that arise is very helpful, Henry has been fantastic recently with sorting out our shipping rules to acccommodate a new carrier. Review collected by and hosted on G2.com.

The only downside we have found is not being able to specify product quantity limits when setting shipping rules - we have specific products (liquids) that are quantity limited through our main carrier, but we can only specify by weight which discriminates against the non-liquid products too. Review collected by and hosted on G2.com.

Shiptheory has been an amazing substitution tool for us. We managed to get all our stores connected and get our new integration partner set up within a few days. We encountered several issues with some external issues such as IOSS integration and product synchronisation however Josh Hodder, who is our account manager, was able to continuously work with us and resolve all the issues. What also helped is that he had previous experience working with our shipping courier as well as how to quickly setup other settings within our dashboard which streamlined our efforts. When it came to communication with partners outside of Shiptheory, Josh had no issue continuing the communication with our partners in order to resolve issues regarding integration. Review collected by and hosted on G2.com.

Shiptheory would be an even better platform if it could have a more seamless pick and pack process. Review collected by and hosted on G2.com.

The ability to automate and schedule the creation of labels based on user definable rules, being able to route different orders to different printers automatically.

Integrates with more meaningful systems and carriers than any other platform. Review collected by and hosted on G2.com.

Need a better way to view/search/filter for orders that have been printed already. Review collected by and hosted on G2.com.

We've been scoping with ShipTheory for some time now, and they could not have made it easier for us to be confident in their abilities. Orlando has been brilliant in getting us lined up, and Rupert has been ace in getting us over the line with our international shipping requirements. We're not yet live with them, but have every confidence that it'll line up once we gte going. Review collected by and hosted on G2.com.

Nothing worthy of note here - we've not had any issues so far. Review collected by and hosted on G2.com.

The support is incredible. Everytime you think you've found a function that is missing that you need, there is always a way to do it. I always ask support and they are very helpful. Henry was particularly helpful with helping me to quickly update product data, saving me days of time. This is just one example of the level of support on offer here. Review collected by and hosted on G2.com.

Sometimes it can be hard to find certain functions within the system, but the support is incredibly efficient and helping to resolve any issues I've had. It more than mitigates this slight negative. As an admin, I would love to be able to remove actions from the dashboard menu for certain user groups - to avoid further human error in the shipping process - but honestly, this is a tiny negative point. Review collected by and hosted on G2.com.

Whenever I have a question, query, or need assistance, the Shiptheory team has always been incredibly helpful, but Henry Forber truly stands out. Henry is exceptionally efficient with his rapid responces and is always polite. His support consistently goes above and beyond, making every interaction smooth and easy. Henry’s expertise and explainations make all the difference to someone who hasn't a clue what they're doing, and I can’t speak highly enough for all his help. Thank you Review collected by and hosted on G2.com.

I have not 1 complaint/dislike so far in my 3 years of using Shiptheory. Review collected by and hosted on G2.com.

The sotware is easy to use and intergrates well with Shopify! Josh Hodder has been excellent with after sales support and setting up advanced rules to cater for our products and shipments. Review collected by and hosted on G2.com.

None. Great product. Didnt realise that by default the product only prints a single label per order and need to configure the rules upfront. When setting the rules for handling insurance, one also neeeds to then change the setting in the advanced options of the carrier. Review collected by and hosted on G2.com.

Its streamlining our dispatching which is going to save us alot of time going forward Review collected by and hosted on G2.com.

it did take a while to set up but we got there in the end! Review collected by and hosted on G2.com.

They are really helpful with all customer queries. Spoke with Henry about our commercial invoices and he was really helpful in giving us all the information we needed, to be able to supply this to our couriers Review collected by and hosted on G2.com.

Nothing these guys are the best, so helpful and understanding Review collected by and hosted on G2.com.