ShipHawk Reviews & Product Details - Page 2

Shiphawk gave us control over ensuring we're always rating freight to cover our costs. Excellent personnel ranging from support to account manager to product. Review collected by and hosted on G2.com.

Not really about shiphawk, but the address validation tied to USPS that all freight companies use that is a deliverable address but hasn't been standardized by the postal service. Review collected by and hosted on G2.com.

ShipHawk offers advanced warehouse and fulfillment automation solutions with expert guidance to help companies scale with speed and accuracy. Review collected by and hosted on G2.com.

This application can be more optimised to serve the more people in order to achieve the accuracy and speed Review collected by and hosted on G2.com.

Great, easy implentation. Will enable our business to be more efficient and capture important data. Review collected by and hosted on G2.com.

Everything is working as it should be. No complaints Review collected by and hosted on G2.com.

We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows.

1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently.

2.) Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily.

3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team.

4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional.

I would highly recommend ShipHawk to other companies and have on numerous occasions. Review collected by and hosted on G2.com.

Updates to our custom environment can be challenging. But with all the good things that we get from ShipHawk, I would not say that it is a dislike. Review collected by and hosted on G2.com.

We love the master pack system. After initial setup of the system, Shiphawk now populates order weights within a 1/4 of a pound, eliminating the need to weigh each order. We basically just verify the ship-to address, click and ship. The system is easy to learn, very user friendly. Anyone can figure out how to use Shiphawk. Review collected by and hosted on G2.com.

For a while, every 3 months or so, the system would go down briefly, requiring us to manually ship orders using FedEx's ship station portal. It seems like the frequency of these outages has been decreasing, however. Leadership has been very receptive to our feedback on this issue. Review collected by and hosted on G2.com.

allows us to conduct all our shipping from a single platform. love a web based platform. Review collected by and hosted on G2.com.

none. it offers everything we need. it is a very efficient solution. Review collected by and hosted on G2.com.

ShipHawk has helped us automate our outbound shipping processes and the customer support team is very responsive and has our best interests in mind. We originally went with another platform, but before go live swithed to Shiphawk because it was more customizable to our environment. Review collected by and hosted on G2.com.

Every update, there are a few kinks that they work out to improve the software. But overall, the software is a great automation solution. We have run into a few settings that are only available on the backend, so having more visibility to those settings would be my only request. Review collected by and hosted on G2.com.

Helped us optimize shipping rates on outbound. The software also optimized and automated our packaging processes which increased our efficiency in order fulfillment. Review collected by and hosted on G2.com.

Software is very slow during heavy traffic usually during the holiday season. This had a huge impact on our fulfillment activity during Black Friday. Review collected by and hosted on G2.com.

It does so many things, from multiple carriers and LTL to packing algorithms and rating rules, ShipHawk performs well and is versatile enough to handle an array of different business needs. Adding their bundle to NS made implementing fairly easy. Review collected by and hosted on G2.com.

Like all software, they've had some hiccups, but they've worked through them. This software is definitely better year over year. A couple of years ago, I felt like they struggled to stay on top of fixes, improvements, and customer satisfaction, but they've done some reorganizing and are greatly improved. If I had a request, it would be to allow customers more access to testing of fixes and improvements. Review collected by and hosted on G2.com.

The overall customer support experience has been an enormous help. They are always available to help out with any problems you may have. Other competitors will sometimes not respond for days. Review collected by and hosted on G2.com.

Ship Hawk has information and details from many different sites and their support portal. Combining most of their data into one platform would be more helpful than going through multiple pages. Review collected by and hosted on G2.com.